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Using New Media for Citizen Engagement: Experiences from the General Services Administration

Using New Media for Citizen Engagement: Experiences from the General Services Administration. Leilani Martínez Center for New Media and Citizen Engagement U.S. General Services Administration May 28, 2010. I’m Leilani Martínez (@ leilani73 ).

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Using New Media for Citizen Engagement: Experiences from the General Services Administration

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  1. Using New Media for Citizen Engagement:Experiences from the General Services Administration Leilani Martínez Center for New Media and Citizen Engagement U.S. General Services Administration May 28, 2010

  2. I’m Leilani Martínez (@leilani73)

  3. I work at theCenter for New Media and Citizen Engagement at GSA

  4. (The what?)

  5. The Center strives to be an incubator and accelerator for government-wide new media and citizen engagement technologies, tools, practices, and policies.

  6. Three missions: • Government  People • People  Government • Efficient & Effective (Simple!)

  7. People want this

  8. Not this

  9. Projects Completed & Tools Already Available Citizen Engagement Tool Apps.gov URL shortener Terms of Service

  10. Citizen Engagement Tool: Did people participate? NASA: 304 ideas; 3,641 votes NASA: 4,754 votes, 420 ideas, 700 comments created by Robbie Schingler and Kate Jessy, Feb 2010

  11. Top ideas

  12. Early lessons learned • “Open Gov” means different things • Uneven participation • Agencies with prior engagement do better • Needs regular care and feeding • Effective moderation actually works • People listen to each other, not you • Program offices need to be involved • Can’t just be “check the box” • Experimentation is good

  13. What We’re Working On… • Citizen Engagement Platform • Contests and Challenges Platform • FedSpace • Engagement Strategy • Success Metrics • Accessibility and Usability • Legal and Policy • Building Community and Sharing Best Practices • Market Research • Connecting with the Vendor Community

  14. Let us know how we can help. Follow us on twitter: @govnewmedia

  15. Thank You! Leilani Martínez leilani.martinez@gsa.gov @leilani13

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