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Voice Solutions that Adapt to Your World

Voice Solutions that Adapt to Your World. Sarah Hyde Sales Manager Voxware , EMEA. Voxware Company Overview. Voxware, Inc. provides voice-driven software that optimises warehouse operations for greater accuracy, productivity and flexibility in supply chain execution.

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Voice Solutions that Adapt to Your World

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  1. Voice Solutions that Adapt to Your World Sarah Hyde Sales Manager Voxware, EMEA

  2. Voxware Company Overview Voxware, Inc. provides voice-driven software that optimises warehouse operations for greater accuracy, productivity and flexibility in supply chain execution. International company • US Headquarters – Princeton, NJ • US Operations Centre – Boston, MA • EMEA Operations Centre – Reading, UK Proven voice solutions • Hundreds of sites, tens of thousands of operators Broad spectrum of industries served: • Food service, grocery and cold storage • Specialty retail (including apparel) and general merchandising • Restaurant chains and convenience stores • Auto parts • Healthcare and pharmaceutical

  3. Challenges to Address………. • Increase productivity levels • Increase pick accuracy • Real time view of what is happening on the warehouse floor • Proactive management of exceptions • High employee turnover • Is it costing a lot to train new and temporary help? • Training a multi-lingual workforce • Are warehouse processes restricted by inflexible WMS functionality?

  4. Execution Techniques Comparison Source: 2006 KOM Voice Study

  5. Voice in the Warehouse Voice Goes Beyond Simple Data Capture • Hands free / heads up • Provides fluid work flow • Multi-lingual • Multi-modal • Multi-use • Quickly and easily learned • Enhances and extends existing WMS applications without modifications • Adaptable and configurable • Used in picking, replenishment, loading, PI counting and other warehouse tasks • Light weight and attached to the worker

  6. Voxware Voice Solutions In The Market

  7. Voice Solutions that Adapt to Your World Voxware Voice Management Suite (VMS) Overview

  8. Voice in the Warehouse System Prompt Pick Three System Prompt Aisle Delta Two Six, Slot Alpha Zero One Voice Components • Rugged, Wearable Computer • Two-Way Communication with Order Management System • No need to look at paper pick lists • No need to hold a scanner • Hands-free – Heads-up work style • Real-time system communications Worker Response Check Zero, Zero, One Headset / Microphone for two-way communication Hanging Aisle Location IDs with “Check Digits” Worker Response Pick Three Confirm Wearable Wireless Rugged Computer Aisle and Slot Location ID Check Digits

  9. Voxware’s Open Standards Approach Voice Solution Components Orders Waves Host System Prompt/Response Tasks Hardware Voice Application Voice Recogniser Data Integration Creates the necessary voice prompts & grammar to support your operational process flow

  10. Voxware 3: Voice Enabling Your Warehouse Voice Interface Orders Shipments Voice Workflow to Support Your Business Process

  11. Design: VoxStudioOne Product - Many Workflows Putaway / Replen Pick by Branch Pick by Order Marshalling Stock Counts Loading • Any Packing Requirement • Single container • Multiple containers • Sequence by route, stop • Tracking & confirmation • Any Workflow Strategy • Single order • Batched orders • System driven • User driven • Any Data Feed • Lines • Waves • Trucks • Assignments

  12. Integrate: VoxConnect You’re in Control! • Easy to Create & Update Messages • Define • Map • Transport • Pre-defined WMS Adaptors • Integration not Programming • The “Data” Drives the Process

  13. Manage: VoxPilot for Real-time Analytics • VoxPilot : • Keep on top of customer service levels • Role-based – different user views • Selectable gadgets – modern web interface • Scalable to view more than one DC • Review work as it progresses • One-click bridge to take action • Hold/release/change priorities

  14. Execute: VoxBrowser • VoxBrowser : • 99.9% recognition accuracy • Impervious to high noise • Continuous recognition for expert mode • User-specific voice profile • Open and VoiceXML based • Browser based – no need to cradle the device for software updates • Portable across mobile devices

  15. One Product – Best Device for the Job HX1 HX2 HX3 MX7 MX8 WT4090(multi-modal &voice-only) MC3090S MC3190 MC9590 IKON

  16. Voice Solutions that Adapt to Your World Video Case Study - Argos

  17. Voice Solutions that Adapt to Your World Next Steps and Questions?

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