Supplier Proactive Delivery Issue Communication Protocol

1. Supplier Proactive Delivery Issue Communication Protocol Questions should be directed to: scmsdd@chrysler.com

2. Delivery Performance Expectation of Suppliers • A supplier’s delivery performance should be transparent to all Chrysler operations and organizations. This means that material: • arrives on time and • arrives with the right quantity and • arrives via the designated delivery method. • If an issue is identified, the supplier should resolve it with as little intervention from Chrysler as possible. The supplier must proactively notify Chrysler of any issue that will impact Chrysler’s ability to build product.In those cases, the supplier must demonstrate a sense of urgency and already have begun implementing problem resolution steps. How does a supplier effectively communicate?

3. Communication Protocol Communication protocol defined below based on potential impact timing. • For immediate/imminent (current day/next day) shortages, please CALLthe appropriate group, using the Supplier Key Contact Directory: • Direct-ship suppliers communicate to the SDO Group. To find the correct contacts, on the Supplier Key Contact Directory, click on the SDRM link and then, using the supplier code range information, find the appropriate contact within the SDO group. • SPD/MOD/PAB suppliers communicate 1st to Plant Production Control & 2nd to the SDO Group. To find the correct contacts, on the Supplier Key Contact Directory, click on the MP&C link and find the appropriate contacts at their ship-to plant location.  After reaching out to Plant PC, the next call should be to the SDO group within SDRM as mentioned above. • For medium to long-term (beyond two days) potential issues, please fill out the Supplier Proactive Delivery Issue Communication form and e-mail it to the distribution list as defined on the form.

4. 1. Immediate / Imminent shortages(Supplier Key Contact Directory) • Go to the Chrysler Portal in Covisint (http://chrysler.covisint.com) • Select the ‘References’ tab. • Find ‘Chrysler Supplier Key Contact Directory’ and then click on that blue link. • Once on the site, there are contact sections for: • Engineering, • Purchasing, • Supplier Quality, • Supply Chain Management, • Logistics & Customs Management • Production Programming & Scheduling • Supplier Delivery Risk Management which includes contacts for: • Supplier Delivery Operations (SDO) • Supplier Delivery Development (SDD) • Manufacturing Planning & Production Control (MP&C) which includes contacts for: • Plant Production Control Operations (PCO) / Material Control, • Pre-Series (Pilot) Team, • Corporate Material Handling, • Container Management Group. a b

5. 2. Medium to long-term potential issues (Supplier Proactive Delivery Issue Communication) • Enhance / assist suppliers in proactively communicating medium to longer term (beyond two days) issues that may disrupt production @ Chrysler Plants to Plant Production Control (PC) and/or Corporate Supplier Delivery Operations (SDO) personnel. • NOT to be used for immediate down time (current day or next day) concerns or to replace the direct phone contact between the Supplier and Plant PC / Corp. SDO group within SDRM.

6. Where do you find this form? This form can be found on the Supplier Delivery Development web-site that is accessible via Covisint. • Go to http://chrysler.covisint.com • Click on the 'Reference Tab' in the top left corner • Filter by 'name' and type in 'supplier’; hit enter. • Click on blue text link ‘Supplier Delivery Development’

7. Where do you find this form? • Use the menu bar on the left to find ‘Production Part Suppliers (Training Self-Serve Tool Box). • Scroll down to ‘Issue Communication & Resolution’ section. • Find ‘Supplier Proactive Delivery Issue Communication (Template). • Select on ‘English’ or ‘Espanol’ to open the template in the language of your choice. • Instructions are contained within the attachment itself.