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CA COUNTY PEER QUALITY CASE REVIEW (Insert Review Week Dates)

CA COUNTY PEER QUALITY CASE REVIEW (Insert Review Week Dates). Introductions. Your Name? Which County do you come from and what is your position? One thing you want to do this week while you are in Host County?. Welcome Address. Child Welfare Probation. Agenda. Welcome

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CA COUNTY PEER QUALITY CASE REVIEW (Insert Review Week Dates)

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  1. CA COUNTY PEER QUALITY CASE REVIEW(Insert Review Week Dates)

  2. Introductions • Your Name? • Which County do you come from and what is your position? • One thing you want to do this week while you are in Host County?

  3. Welcome Address Child Welfare Probation

  4. Agenda • Welcome • Overview of County • PQCR Process • Event Week Schedule • Introduction to the Tool • Lunch • Team Activity • Practicing & Debriefing the Interview • Summary and Wrap-up

  5. Training Goals • Provide information regarding this week’s work and purpose • Provide an orientation on the PQCR process • Develop a common understanding of the desired outcomes for this week • Develop effective working teams • Practice interview and debriefing • Create a safe and supportive interview environment

  6. Overview of CA County • Demographics • Child Welfare Services Operations • Probation Juvenile Field Services Operations

  7. CA County Facts • Interesting Demographics to help acquaint peer reviewers to County • Household Income • Language Stats • Ethnic Population Breakdown

  8. CA County Facts • Unique facts about Child Welfare in County • Unique facts about Probation in County

  9. Social Services Organization

  10. Children & Family ServicesOperations Regional Service Approach Some Centralized Services Emergency Response Dependency Investigations Continuing Services (FR/FR Units) Adoptions Specialty Units (SEED) Other

  11. Juvenile Probation Organization

  12. Juvenile Probation Operations • Intake • Investigation • Community Probation • High-Risk Caseload • Truancy Unit • Prevention Services • Home Supervision • Out-of-Home Placement • Family Preservation

  13. Juvenile ProbationOut-Of-Home-Placement • # of youth in Placement • Types of Offenses

  14. PQCR Event Week What to Expect • Day 1: TODAY!! Training • Day 2-4: Tuesday through Thursday are Interview days with a debrief session at the end of each day. • Day 5 (1/2 day): Final Debrief – Reflection Session

  15. Event Week Logistics • Review Packet/Binder Material • Confidentiality • Sensitive Documents • Logistics • Room Locations • Interview Schedules • Daily Agenda

  16. Peer Quality Case Review • A process designed to learn how to improve CWS and practices in CA through an extensive examination of County Child Welfare and Probation practice.

  17. What Is The PQCR? • Conversation • Focused on one Outcome area • About Practice • Interactive • Peers provide feedback • No right or wrong answers • Confidential • Qualitative

  18. What a PQCR is Not? • Audit • Case Conference • Time to Solve Problems • Personnel Evaluation

  19. Focus Area Selection Child Welfare To Be Determined Probation To Be Determined

  20. SB2030 AB636 FEDS Accountable Outcomes California Department of Social Services The Bigger Picture

  21. SB 2030 Federal CFSR STAKEHOLDER 3YRS Outcomes AB 636 C-CFSR Accountability

  22. California Outcomes & Accountability System Identify Strengths Duplicate services throughout the county and the state Identify Challenges Seek funds, resources, change practice, policy, etc.

  23. What is the PQCR Process? Form a team

  24. Who Participates? • County Child Welfare & Probation • Supervisors, Probation Officers, Child Welfare Workers • Regional Training Academies/Consultants • Community Partners, Juvenile Court • Parents, Youth, Foster Families • Peer County Reviewers

  25. Interview Teams • List Counties/Community Partners participating in Review

  26. Planning Committee • Determines Focus Area • Identifies and Invites Peer Counties • Selects Cases • Develops Interview & Focus Group Tools • Conducts Mock Interviews • Plans and supports PQCR Event Week • Writes Final Report of Findings

  27. Focus Area Selection Process • Discuss methodology and how the measure was chosen.

  28. Case Selection Process • Discuss how cases were selected for both Child Welfare and Probation

  29. Case Review Tools Case Summary Tool Interview Tool Focus Group Guide Debrief Tool

  30. Debriefing Process • After the interview teams debrief and log data from the interviews. • At the end of each day all teams come together to identify trends in strengths and challenges. • Reflections session held at week’s end to identify common trends and themes, and to reflect on the PQCR process.

  31. PQCR Reflections Session • The group comes back together again to receive a draft of the report and begin to consider next steps.

  32. Post PQCR Event Week • Final report prepared • Submit report to the State • Incorporate findings in the Self Assessment process. • Develop strategies for the System Improvement Plan.

  33. What We Have Learned • Counties have had positive experiences • Partnership between State and County • Partnership between County and Community Partners • Interviews • Success is to focus on Practice • Not a fix, No judgments • Goal – To learn about focus area and how County practice influences outcomes.

  34. MMMM—Lunch!

  35. Introductions - The Story of Your Name • Where does your name come from? • Who named you? • What is the story of your first name or middle name? • What's the story of your last name? • And for the brave, how about that old high school nickname of yours? • Please share as much or as little information as you like.

  36. Table Talk • “How can this process really make a difference to children, youth and families in Host County?”  And • “Why are we here and what can I contribute to this process?”

  37. Team Activities Practicing the Interviews & Debrief Process

  38. Break • See you in 15 minutes!

  39. Observations from Interviews Interviewees: • How did you feel about the process? • What type of atmosphere and environment did the interviews create? • Did you feel comfortable responding to the questions? • What might the team have done to improve the interview process for you?

  40. Observations from Interviews Review Teams: • What worked well in the interview process? • What was difficult or challenging? • What would you do differently? • How was using the tool?

  41. Creating a Supportive Environment • What specific actions will the team take to establish a positive atmosphere and promote honest and open dialogue? • What will make the interview process successful?

  42. QUESTIONS/DISCUSSION

  43. PQCR Information Online at the California Social Work Education Center website http://calswec.berkeley.edu/CalSWEC/CCFSR1.html PQCR Co-Chairs Probation CDSS Child Welfare

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