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Switchboard Panel displays all calls to and from your phone

Switchboard Panel displays all calls to and from your phone. Queue Panel . enables you to view which queue an inbound call is coming from . this is only populated if the receptionist has been configured as an Agent of a Call Centre. Directories

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Switchboard Panel displays all calls to and from your phone

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  1. Switchboard Panel displays all calls to and from your phone Queue Panel . enables you to view which queue an inbound call is coming from . this is only populated if the receptionist has been configured as an Agent of a Call Centre Directories lists the users whose calls you monitor TIPT miReceptionQuick Reference GuideFor further assistance call the Telstra Help Desk on 1800 648 116 Status Column enables you to view the status of your Contacts Alphabetical index enables you to search contacts alphabetically Online (available to take calls) Contact’s phone is off hook Contact phone is ringing Contact has DND activated Contact’s phone status unavailable or unknown Options Panel . displays options for making/transferring a call . clicking the Other icon lets you dial a number on the Dial pad Contact phone is set to private Call Forward All activated Searching Fields Enables you to enter different criteria Consult Transfer . select the Call you want to transfer from the Switchboard panel . double click on this active call in the Switchboard to Hold . double click the contact you want to transfer the call to . speak to the called contact . click Consult Transfer to link the inbound call to the contact To Transfer a Call Blind Transfer . select the call you want to transfer from the Switchboard panel . select (single click) the contact you want to transfer the call to . select a call Option: Extn (selected by default). Mobile or Voicemail . Select Blind Transfer icon To Answer a Call . double click on the incoming call in the Switchboard Panel To Place a Call on Hold . double click on the active call in the Switchboard panel To take a Call off Hold . double click on the call that is on Hold (call status indicates On Hold) To End a Call . select the call you want to end from the Switchboard panel . click the End icon Call Control panel options for controlling a call: Dial Hold Transfer (Blind or Consult) Conference End Voicemail transfer Barge-in Camp On

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