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Why VoIP for hospitals?, benefits and opportunities

Why VoIP for hospitals?, benefits and opportunities. Case study, Landspitali University Hospital, Iceland Ingólfur Þórisson and Ólafur Aðalsteinsson. Contents. Landspitali environment Offers in new solutions Why select IP solution? Benefits Implementing the solution

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Why VoIP for hospitals?, benefits and opportunities

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  1. Why VoIP for hospitals?, benefits and opportunities Case study, Landspitali University Hospital, Iceland Ingólfur Þórisson and Ólafur Aðalsteinsson

  2. Contents • Landspitali environment • Offers in new solutions • Why select IP solution? • Benefits • Implementing the solution • Current status of the project • Next steps

  3. Landspitali University hospital 22 locations in Reykjavik Fossvogur Hringbraut

  4. Environment • 5000 employees • 2300 phones • Workstations 2207 • Printers 755 (360 network) • 3680 end users • 22 locations in Reykjavik

  5. The National University HospitalOld phonesystem 560 2300 560 2700 560 2500 Rauðarárstígur 30 analog 10 digital Kópavogur 48 analog, 2 V24/V35 10 digital 560 2400 Dalbraut 1 skiptiborð 48 analog, 2 V24/V35 8 digital 560 2600 560 2800 Ármúli 1 48 analog, 4V24/V35 1 digital 2 Mb AXE Kleppur 1 skiptiborð 96 analog, 2 V24/V35 8 digital Vífilsstaðir 1 skiptiborð 64 analog, 2 V24/V35 8 digital 2 Mb AXE 2 Mb 2 Mb 2 Mb 2 Mb 2 Mb 2 Mb Landspítali Alcatel 1988 5 skiptiborð ca. 980 Analog, 40 digital, 16 V24, 8 V35 Stjórnstöð kallkerfis 330 tæki 560 1000 2 Mb AXE 2 Mb AXE

  6. City HospitalOld phonesystem 566 6680 525 1940 Arnarholt 20 analog Hvítaband 1 digital 525 1650 525 1800 5 bæjarlínur Grensás 1 skiptiborð 50 analog, 5 digital Landakot 1 skiptiborð 190 analog, 6 digital Fjölsími 5 bæjarlínur inn og út 5 bæjarlínur inn og út 15 bæjarlínur inn og út 2 Mb 2 Mb Landspítali Fossvogi Siemens 1989 4 skiptiborð ca.750 Analog, 58 digital, Stjórnstöð kallkerfis 395 innitæki 250 útitæki 525 1000 45 bæjarlínur inn og út

  7. Call for tender • Phonesystem in February 2001 • Traditional PBX and IP solutions • Goal of the tender, offer flexible access via wired and wireless communication • Solution uses the hospial network • Offers from 4 companies • One offer with IP-telephony solution from Cisco

  8. Offers Lína.Net Samband-samskiptalausnir Landssími Íslands tilboð 1 Nýherji tilboð 1 Landssími Íslands tilboð 2 Nýherji tilboð 2 0 10 20 30 40 50 60 70 Annual lease amount mkr Phonesystem • Service Level Agreement , lease for 7 years

  9. Offer from Lína.Net • Phonesystem and phones from Cisco : Call Manager • 3 CM with up to 7.500 phones connections • Shiftboard (Central board?) from Netwise • Wireless solutions (IP phones) • Aironet 11Mb/s fromCisco and phones from Symbol • Service for patients in the Hospital • Phones / computers / Internet connection

  10. Why IP?

  11. Simple answer • Price • Fittet into our network environment and future plans • Fullfilled uptime demands and security

  12. Other issues • Futurevison • Flexibility • New technology

  13. Future vision • Electronic patient record • PACS • PDA’s • Wireless communications • Videoconferencing and telemedicine

  14. Flexibility • Central board can be located anywhere • Phonebook in phones / intranet • Logging into the phones • Softphone

  15. New technology We chose IP phonesystem from Cisco wich supports our future vision

  16. Benefits • Lower total cost of network ownership • The required IP telephone network fits directly in to the network strategy of the hospital - faster implementation of the strategy • Better bandwith usage • Less staff for operation

  17. Benefits • One connection for phone and computer • 33% - 50 % fewer wiring drops in new buildings • Users can move the phones without help • Softphone for users on the road • XML services in the phone • Centralized service in IT

  18. Implementing the solution

  19. Implement….cont • Redesigning the network • Priortize departments regarding operation • Redundancy to wiring closets • Accessibility to wiring closets • UPS to each wiring closet

  20. Quality of Service (QoS) ? Videoconferencing Distance learning Voice e-mail Filetransfer

  21. Wiring closet

  22. IP phones

  23. Today • 3 CM in cluster on two locations • One central board for the 22 locations • 2076 IP phones in operation • Final testing and acceptance • Operation

  24. Next steps.. • Wireless IP phones • Patientservice (IP phones / computers) • Unified messaging system

  25. Thank you • For more information • E-mail oli@landspitali.is • Call +354-5435200

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