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ARI/Wright Express Fuel Card: Graphic Slide Module

This module provides visual and written instructions on how to use the ARI/Wright Express fuel card for the Fuel Management Program. Learn where you can use the WEX fuel card and how it works in a simple and fast manner.

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ARI/Wright Express Fuel Card: Graphic Slide Module

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  1. & This module is a series of slides containing graphic effects along with visual and written instructions on how to use the ARI/Wright Express fuel card.

  2. Fuel Management Program

  3. Where can I use the WEX fuel card? The oil companies displayed here are just a few of the major brands accepted by WEX WEX is the most widely accepted and used Fleet Fuel card in the country. It is primarily intended to be used at major brand gas stations where Pay at the Pump features are available. Please use only Pay at the Pump gas stations to prevent complications. To find a location and the current fuel pricing in your area – See www.arifleet.com/LucentTechnologies

  4. The Fuel Card is for the purchase of gasoline or diesel only. All other purchases are prohibited by Policy. The fuel card is attached to a specific vehicle. Each vehicle will have it’s own WEX fuel card located in the driver packet from ARI. If a card is missing from the driver packet never borrow or use another vehicles WEX fuel card - Contact the Alcatel-Lucent Fleet Line (toll Free) 1-866-353-3874 or send an e-mail to Lucent@ARIFleet.com to order a new fuel card.

  5. How does the WEX fuel card work? It’s very simple and fast...

  6. Step 1 - The driver when purchasing fuel for the vehicle he/she operates must read the vehicle odometer. When reading the odometer read only the whole miles and not the tenth of a mile.

  7. Step 2 - The driver will remove the WEX card from the driver packet and insert the card in the pump as indicated below.

  8. Step 3 - The pump display will ask for the vehicle odometer reading. REMEMBER, enter only the whole miles and no tenths of a mile. i.e. - if the odometer on the vehicle indicates - 23,567.5 Enter only 23,567 then press the enter key.

  9. Closer look - If you make a mistake it is easy to correct. Just press the [CLEAR] key on the pump panel.

  10. After you have entered the odometer reading (no tenths) and you are sure you have entered it correctly now just press the [ENTER] key.

  11. Step 4 - Now the pump display will instruct you to enter your Driver PIN or Driver Number. This is a confidential 6 digit number that will authorize your purchase of fuel with the ARI/Wright Express fuel card. Enter the number on the pump key pad and press [ENTER]

  12. Step 5 - Authorization for the purchase may take a few seconds and then the pump display will instruct you to select the fuel grade and you can begin fueling your vehicle.

  13. Step 6 - When you finish fueling your vehicle the display may ask you if you want a receipt. Just select [NO]. We do not use the printed receipts and if the pump prints the receipt just destroy the receipt and discard it. Select [NO]

  14. Helpful Hints... • Vehicles now have environmental controls built into the vehicle engine controls and fuel subsystems… • When filling the vehicle’s fuel tank, many times you can hear it fill and of course the fuel nozzle will shut off, do not continue to add fuel after the nozzle shuts off (called “packing the tank”). This has the potential of damaging the vapor recover system in the vehicle and could cause the vehicle to perform poorly. • Be sure that the gas cap is securely fastened. If not securely fastened or if damaged, the vehicle’s “Service Engine Soon” warming on the dash may come on.

  15. Let’s talk about when things don’t go right... “I scan my WEX card and the display says see attendant” • Several possibilities maybe happening here… • The magnetic strip on the WEX card may not be readable - • Have the gas station attendant to call the 800 customer line listed on the back of the fuel card to get a verbal authorization. • Some gas stations have an older gas computer system and the Pay at the Pump feature • does not accept Driver numbers or odometers. • Make sure that the gas station will take the WEX card by asking the attendant. If so • you will be able to fuel and the give the WEX card to the attendant to process the • purchase. The attendant will require you to enter your PIN and odometer reading as • illustrated below:

  16. The WEX system is easy, convenient, and versatile for the Alcatel-Lucent mobile fleet operation. Below are a few pointers you should keep in mind... If you are assigned a vehicle and the WEX card is missing, do not use the vehicle, contact your supervisor immediately. If you have had problems using the WEX card contact the Alcatel-Lucent Fleet Line @ 1-866-353-3874 (toll free) or via e-mail at Lucent@ARIFleet.com. If you discover you have left the WEX card at a gas station contact the Fleet line ASAP. Never share your Driver PIN with anyone. The PIN is driver specific and has YOUR NAME attached to it. Never swap or borrow another vehicles WEX card with another vehicle. The WEX card is for Fuel Purchases for your Alcatel-Lucent vehicle only. Be sure to enter a correct mileage at each fuel stop. The Alcatel-Lucent Fleet Team is committed to ensuring you the Alcatel-Lucent driver a safe, well maintained and reliable vehicle.

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