1 / 19

Lesson 4

Lesson 4. Improve the Process. Objectives. You will be able to understand:. The advantages of continual process improvement The key activities associated with process improvement. Improve the Process. 1. Plan a change for improvement. 4. Act on what was learned. ACT.

dixon
Download Presentation

Lesson 4

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Lesson 4 Improve the Process

  2. Objectives You will be able to understand: • The advantages of continual process improvement • The key activities associated with process improvement

  3. Improve the Process 1. Plan a change for improvement 4. Act on what was learned ACT PLAN CHECK DO 2. Carry out the change on a small scale 3. Analyze and interpret effects of the change 5. Repeat step 1 with new knowledge 6. Repeat step 2 and onward

  4. The Batavia Incident Offshore: Less variation Batavia: More variation 10 20 30 40 60 70 80 90 50 LSL USL Target

  5. Does not meet Does not meet customer customer expectations expectations Specifications as Goals No Loss Loss Loss (Good) (Bad) (Bad) Meets customer expectations Target LSL USL Measure of quality characteristic

  6. Increasing Value Lost Quality Loss Function Increasing Value Lost Loss Function Curve Target LSL USL Measure of quality characteristic

  7. Increasing Increasing Value Lost Value Lost Continual Improvement and the Quality Loss Function Distributions C A B Loss Loss Loss Loss Loss B A A B C Target LSL USL Measure of quality characteristic

  8. Activity 4.1 Plan • Plan what changes might lead to improvements • Decide what data are needed • Determine how, when, and by whom data will be collected ACT PLAN CHECK DO

  9. Equipment Methods People Cause & Effect Diagram Reliable elevators Better training Better tools Assembly procedures Skids & yellowgear Better training Weapons movement Reduced weapons assembly and delivery time Assembly jigs Closer storage spaces Better training Pre-assembled Components Better/faster elevators Improved watchbill Fewer weapons types Lights& ventilation Training priority Better “C” schools Grease Viscosity Straight thru elevators Materials Environment

  10. Activity 4.2 Do ACT PLAN CHECK DO • Gather or review baseline data • Make planned changes on a small scale • Gather data to determine what happened after the changes

  11. Activity 4.3 Check ACT PLAN CHECK DO • Compare results of changes with what was planned • Determine whether changes led to improvements

  12. Activity 4.4 Act • Decide on changes • Make the changes • Standardize • Educate & train • Monitor the process • Repeat the cycle ACT PLAN CHECK DO

  13. PDCA Cycle & Process Improvement • Decide on changes • Make the changes • Standardize • Educate & train • Monitor the process • Repeat the cycle • Plan what changes might lead to improvements • Decide what data are needed • Determine how, when, and by whom data will be collected ACT PLAN CHECK DO • Gather or review baseline data • Make planned changes on a small scale • Gather data to determine what happened after the changes • Compare results of changes with what was planned • Determine whether changes led to improvements

  14. Leadership Involvement • Study & learn PDCA • Actively participate in quality improvement • Develop a TQL implementation plan • Choose initial efforts that are: - Customer or mission-driven - Likely to succeed - Measurable - Designed with strategic intent

  15. Clarify the Charter 1.1 Clarify The Mission 3.1 Determine Measures Assist the QMB 3.2 Construct Control Chart Stable ? • Help with Flow Chart • Collect data • ID & remove special causes • Provide ideas 3.4 Check for Capability TQL Teams & Activities ESC QMB (only if required) Task (or Charter) a PAT 2.1 Describe the Process 2.2 Simplify, & 2.3 Standardize the Process • Train ESC • Build commitment in ESC • Write Implementation Plan PAT ID & Prioritize: 1.2 Org’s Customers 1.3 Customer Reqmts 1.4 Significant Processes 2.1 Describe Processes Charter QMBs No 3.3 Act on Special Causes • Assess the Organization • Develop Critical Mass • Create the Environment • Refine Mission • Improve the TQL Impl Plan • Support and Extend CPI Yes 4.4 4.1 A P 4.3 4.2 D C (MOM 6)

  16. Summary of Key Activities 1.1 Clarify the mission 1.2 Identify & prioritize customers 1.3 Identify & prioritize customer requirements 1.4 Identify significant processes that meet customer requirements Identify Simplify & Standardize 2.1 Describe the process 2.2 Simplify the process 2.3 Standardize the process Stabilize 3.1 Determine process measures 3.2 Examine the process by using control charts 3.3 Act on special causes 3.4 Check for capability Improve 4.4 ACT 4.1 PLAN 4.3 CHECK 4.2 DO

  17. Chapter Summary • Process improvement is a job for everyone • Process improvement must be continual • Process improvement affects organizational systems • You are responsible for leading process improvement

  18. Summarize Your Responsibilities for Implementing TQL

More Related