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Communication Skills. Some Quotes on Communication. "The art of communication is the language of leadership." " To listen well is as powerful a means of communication and influence as to talk well ." " We have two ears and one mouth so that we can listen twice as much as we speak ."
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Some Quotes on Communication • "The art of communication is the language of leadership." • "To listen well is as powerful a means of communication and influence as to talk well." • "We have two ears and one mouth so that we can listen twice as much as we speak." • Communication - the human connection - is the key to personal and career success. • Words should be used as tools of communication and not as a substitute for action.
Why is communication important? • Important for expressing information, behavior, our feelings and thoughts. • Helps to understand and respond to other’s feelings, thoughts, knowledge and behavior.
Formal Communication It is the process of exchanging information by following the prescribed or official rules.
Informal Communication It is the process of spontaneous exchange of information among various people of different status.
Potential influences • Body Language/ Non-Verbal Communication • Language used • Existing knowledge • Assumptions • Context • Memory • Attitudes • Stress • Clarity • Culture • Listening skills • Writing skills
The Communication Process Medium Barrier Barrier SENDER (encodes) RECEIVER (decodes) Feedback/Response
Language Time Noise Other people Distractions Barriers to effective communication Put downs Too many questions Lack of interest Distance Discomfort with the topic Disability Barriers to Effective Communication
Eye contact & visible mouth Some questions Body language Effective Communication skills Encouragement to continue Silence Smiling face Summarising what has been said Checking for understanding Over coming the barriers of Effective Communication Skills
Open-ended and closed-ended questions get different results – and feel different to providers How it feels to providers How it feels to providers • Expand the dialogue • They invite the other person to tell you more • End the dialogue • Only get you the specific answer you’re asking for (at best!) Open-ended questions… • You care about their opinions and feelings • You care about what they think is important • You see them only as a source of information • You are judging them (answer is right or wrong) Closed-ended questions…
Tips for Asking Open Questions? • How do you …..? • What has been your experience with……? • What is your opinion about …….? • How do you feel about …….? • When do you ………? • Describe ….. • Tell me about ……. • For which type of clients do you……? • What would happen if ……?
What skills are required for Public Speaking? 1. Planning & Preparation Before you can start to plan and prepare the message and the structure for your Public Speaking activity you will need to consider the… • Purpose • Audience • Timings
2. Positive Non-Verbal Communications Public Speaking isn’t just about what you say; It’s also about how you say it! • Your Posture & Body Movements • Your Facial Movements & Making Regular Eye Contact • Your Voice Pitch & Tone
3. CONFIDENCE For building confidence, one must avoid the following:- • Hesitation - Apause longer than three seconds. • Repitation - Using the same words or phrases repeatedly (excluding the phrase of the topic) • Deviation - Going completely off the given topic.
QUIET QUIZ • I prefer one-on-one conversations to group activities? • I often prefer to express myself in writing? • I enjoy solitude? • I seem to care about wealth, fame, and status less than my peers? • People tell me that I'm a good listener? • I'm not a big risk-taker?
I enjoy work that allows me to "dive in" with few interruptions? • I like to celebrate birthdays on a small scale, with only one or two close friends or family members.? • People describe me as "soft-spoken" or "mellow.“? • I prefer not to show or discuss my work with others until it's finished.? • I tend to think before I speak? • I often let calls go through to voice-mail?
Your Personality Profile • I = Introvert If you answered the majority of the questions true, you're probably an introvert. Given the choice, you'll devote your social energy to the people you care about most, preferring a glass of wine with a close friend to a party full of strangers. You think before you speak, and relish solitude. You feel energized when focusing deeply on a subject or activity that really interests you. You have an active inner life, and are at your best when you tap into its riches. • E/I = Ambivert If you answered the questions evenly, true and false, you're probably an ambivert - meaning that you fall smack in the middle of the introvert-extrovert spectrum. In many ways, ambiverts have the best of both worlds, able to tap into either pole as needed. • E = Extrovert If you answered the majority of the questions false, you’re probably an extrovert. You relish social life, and are energized by interacting with friends and strangers alike. You are assertive, go-getting, and able to seize the day. You're great at thinking on your feet, and are relatively comfortable with conflict. You are actively engaged in the world around you, and are at your best when you tap into its energy.
