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Challenges for Leaders in a Networked World FEB Executive Forum, August 15-17, 2007, Branson, MO

Improving Citizen Services from the Bottom-Up: Open Communities, Information Sharing, and Technology. Challenges for Leaders in a Networked World FEB Executive Forum, August 15-17, 2007, Branson, MO http://www.feb.gov/ Brand Niemann, US EPA, Washington, DC DRAFT: July 27, 2007. Overview.

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Challenges for Leaders in a Networked World FEB Executive Forum, August 15-17, 2007, Branson, MO

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  1. Improving Citizen Services from the Bottom-Up: Open Communities, Information Sharing, and Technology Challenges for Leaders in a Networked World FEB Executive Forum, August 15-17, 2007, Branson, MO http://www.feb.gov/ Brand Niemann, US EPA, Washington, DC DRAFT: July 27, 2007

  2. Overview • 1. Introduction • 2. Practical Examples • 3. Brainstorming on Your Challenges • 4. Closing Remarks

  3. 1. Introduction • The President Urges Agencies to Work Together: • “Our success depends on agencies working as a team across traditional boundaries to better serve the American people, focusing on citizens rather than individual agency needs … I thank agencies who have actively engaged in cross-agency teamwork, using E-Government to create more cost-effective and efficient ways to serve citizens, and I urge others to follow their lead.” • http://www.whitehouse.gov/omb/egov/g-1-background.html

  4. 1. Introduction • The Big Idea Mission Statement: • Power meets power, every night on “the Big Idea.” Donny Deutsch, the maverick CEO who built a multi-billion dollar advertising and media business goes one-on-one with today’s power players from business, politics, media and sports. Donny breaks down the brands, management strategies and tools for success which have empowered the world’s most influential leaders. • http://en.wikipedia.org/wiki/The_Big_Idea_with_Donny_Deutsch

  5. 1. Introduction • A Big Idea Example: • Stephen R. Covey is the author of the international best selling book, The Seven Habits of Highly Effective People, first published in 1989. • The Franklin-Covey Company, a global professional services firm (mainly management consulting). Their mission statement reads: "We enable greatness in people and organizations everywhere.“ • http://en.wikipedia.org/wiki/Stephen_Covey

  6. 1. Introduction • A Big Idea Example (continued): • Covey's latest book The 8th Habit: From Effectiveness to Greatness (published in 2004) is the sequel to The Seven Habits. Covey claims being effective is not enough in what he calls "The Knowledge Worker Age". He proclaims "The challenges and complexity we face today are of a different order of magnitude." The 8th habit is essentially "Find your voice and inspire others to find theirs...“ • Covey cites the example of economist Muhammad Yunus (see next slide).

  7. 1. Introduction • The Successful Application of a Big Idea: • Economist Muhammad Yunus accepted the Nobel Peace Prize on Sunday for his breakthrough program to lift the poor through tiny loans, saying he hoped the award would inspire "bold initiatives" to eradicate a problem at the root of terrorism. • Yunus, a 66-year-old Bangladeshi, shared the award with his Grameen Bank, which for more than two decades has helped impoverished people start businesses by providing small, usually unsecured loans known as microcredit. • The Associated Press, December 10, 2006: • http://www.businessweek.com/ap/financialnews/D8LUA2IO0.htm

  8. 1. Introduction • The Embodiment of Government Service: • Mr. Renny DiPentima, President and CEO, SRA International and former Deputy Commissioner (CIO) at SSA: • Started as GS-5 and retired 32 years later completely fulfilled. • Early trauma of the death of SSA client before benefits information could be processed manually (before computers). We must do better! • Asked the question: Can a career person lead this agency? • “Retired” from government to lead a $1.5 B consulting company. • Source: Keynote at the 2006 Federal IT Summit, Let’s Get Started: The Virtues and Values of Government Service, October 4, 2006.

  9. 1. Introduction • My Own Experience of Bring “Plucked from Obscurity” by Mark Forman: • FCW presents….The 2006 Power Players special report: • Power is all about influence. • Some people are influential because of their positions: Give them power and they know how to use it. • For other individuals on this list, power is not a given. They have no direct influence on the business of government, no signet that directs or redirects the energies of government and industry. But their presence is felt nonetheless. Their voices are heard in the most heated debates and their discernment is sought for the most puzzling problems. They were not handed power, but they have earned it. • http://www.fcw.com/specials/powerplayers/

  10. 1. Introduction • In my 27 year government career, I have been asked by senior government leadership to: • Chair the CIO Council’s Web Services Working Group; • Serve on the Federal Enterprise Architecture/OMB Solution Architects Working Group and the Data Reference Model (DRM) 1.0 Team; • Co-Chair the CIO Council’s Semantic Interoperability Community of Practice (SICoP); • Lead the Federal Enterprise Architecture/OMB DRM 2.0 Implementation Through Testing and Iteration Team; • Co-Chair the Federal SOA CoP; and • Serve as the Secretariat of the CIO Council’s Best Practices Committee.

  11. 1. Introduction • Senior Enterprise Architect in the Office of the Chief Information Officer of the Environmental Protection Agency. Work on EPA and Interagency data architecture to facilitate electronic information sharing was recognized by Federal Computer Week in its 2006 Power Player Series Special Report and recently at the Gartner Spring Enterprise Architecture Summit Conference. • Recognized leader in the use of communities of practice (CoP) supported by Wiki technology to develop service systems and serves as Co-Chair of both the Federal Service-Oriented Architecture CoP and the Federal Semantic Interoperability CoP. • See http://colab.cim3.net/cgi-bin/wiki.pl?BrandNiemann and http://www.himotion.us/2/2006/139.html

  12. 2. Practical Examples Defined in next slide. Defined in the examples.

  13. 2. Practical Examples • Definitions: • eGovernment: • Whitehouse: Expanding E-Government is the President’s goal of utilizing technology to improve how the Federal Government serves you, citizens, businesses and agencies alike. • http://www.whitehouse.gov/omb/egov/ • Wikipedia: Refers to government’s use of information technology to exchange information and services with citizens, businesses, and other arms of government. • http://en.wikipedia.org/wiki/Egovernment

  14. 2. Practical Examples • Definitions: • Federal Enterprise Architecture: • Whitehouse: To transform the Federal government to one that is citizen-centered, results-oriented, and market-based, the Office of Management and Budget (OMB) is developing the Federal Enterprise Architecture (FEA), a business-based framework for government-wide improvement. • http://www.whitehouse.gov/omb/egov/a-1-fea.html • Wikipedia: The Federal Enterprise Architecture is an initiative of the Office of Management and Budget that aims to comply with the Clinger-Cohen Act and provide a common methodology for information technology (IT) acquisition in the United States federal government. It is designed to ease sharing of information and resources across federal agencies, reduce costs, and improve citizen services. • http://en.wikipedia.org/wiki/Federal_Enterprise_Architecture

  15. 2. Practical Examples • Definitions: • CIO Council: • The Chief Information Officers Council is the principal interagency forum to assist CIOs in realizing their mandates to ensure the rapid and effective implementation of information management and information technology (IM/IT) solutions within each agency and to create a more results-oriented, efficient, and citizen-centered Federal government. • http://www.cio.gov • Wikipedia: None

  16. 2. Practical Examples • Definitions: • US Environmental Protection Agency: • EPA: The mission of the Environmental Protection Agency is to protect human health and the environment. Since 1970, EPA has been working for a cleaner, healthier environment for the American people. • http://www.epa.gov • Wikipedia: An agency of the federal government of the United States charged with protecting human health and with safeguarding the natural environment: air, water, and land. • http://en.wikipedia.org/wiki/EPA

  17. 2. Practical Examples • Communities of Practice (CoP): • What's the purpose? • To develop members' capabilities; to build and exchange knowledge. • Who belongs? • Members who select themselves. • What holds it together? • Passion, commitment, and identification with the group's expertise. • How long does it last? • As long as there is an interest in maintaining the group. William Snyder, Building Communities of Practice. Excerpted from the article "Communities of Practice: The Organizational Frontier" in the Harvard Business Review, January-February 2000. http://hbswk.hbs.edu/archive/1317.html

  18. 2. Practical Examples • Data Reference Model CoP: • Now Try This – Develop the Federal Enterprise Architecture Data Reference Model in 180 Days Using Distributed Collaboration. • Results: • Data Reference Model WG With 30 Agencies Represented, 125 Participants, 300 Documents, and Eight Teams Supported by the Open Collaborative Work Environment (COLAB). • Five Expedition Workshops and Public Forums on DRM with 585 People Using the Open Collaborative Work Environment (COLAB). • DRM 2.0 Issued by OMB in December 2005: • Expanding E-Government, Improved Service Delivery for the American People Using Information Technology, December 2005, pp. 2-3. • http://www.whitehouse.gov/omb/budintegration/expanding_egov_2005.pdf • Source: Susan Turnbull, From Stovepipes to Wind-chimes: Networking among Intergovernmental Communities of Practice and Project Teams at • http://colab.cim3.net/file/work/NIH/NIH_WikiFair_20070228/Turnbull_20070228.ppt

  19. 2. Practical Examples • The Open Collaborative Work Environment (COLAB) (a few more examples): • 2006 Federal IT Summit, October 4, 2006: • http://colab.cim3.net/cgi-bin/wiki.pl?FederalITSummit_2006_10_04 • NIH Wiki Fair: • http://colab.cim3.net/cgi-bin/wiki.pl?NIHWikiFair_2007_02_28 • Spring Government CIO Summit, May 6-9, 2007: • http://colab.cim3.net/cgi-bin/wiki.pl?GovernmentCIOSummit_2007_05_0608

  20. 2. Practical Examples http://www.gsa.gov/collaborate

  21. 2. Practical Examples • Service Oriented Architecture CoP: • Enterprise architecture in the Federal Government is evolving from compliance-driven to value-driven with SOA leading the way. SOA itself is evolving to deal with the semantics of data and information across the distributed enterprise. Service systems (networking communities of practice) are also in play to integrate people, business, information, and information technology in an information sharing environment. • Source: Gartner EA Summit Conference Keynote, June 14, 2007 • http://colab.cim3.net/file/work/SICoP/2007-06-14/SICoPGartner06142007A.ppt

  22. 2. Practical Examples The Evolution of Enterprise Architecture in the Federal Government Stakeholders Input and Outreach SOA Service Systems The “Medici Effect” Communities of Practice Web Services Shared Services Management of Change

  23. 2. Practical Examples • Getting The “Medici Effect”: • “The Medicis were a banking family in Florence who funded creators from a wide range of disciplines. Thanks to this family and a few others like it, sculptors, scientists, poets, philosophers, financiers, painters, and architects converged on the city of Florence. There they found each other, learned from one another, and broke down barriers and cultures. Together they forged a new world based on new ideas – what became known as the Renaissance.” • Frans Johansson, The Medici Effect, Harvard Business School Press, 2006, pages 2-3.

  24. 2. Practical Examples • The Medici Effect: • “When you step into an intersection of fields, disciplines, or cultures, you can combine existing concepts into a large number of extraordinary ideas.” • “We have met teams and individuals who have searched for, and found, intersections between disciplines, cultures, concepts, and domains. Once there, they have the opportunity to innovate as never before, creating the Medici Effect.” • Frans Johansson, The Medici Effect, Harvard Business School Press, 2006, page 186.

  25. 2. Practical Examples Service Oriented Architecture Community of Practice Stakeholders Input and Outreach People Business Goal 1* Goal 4 SOA Tutorials The “Medici Effect” SOA CoP Demo Phases 1-4 Information Technology Information Goal 3 Goal 2 SOA Architecture & Infrastructure SOA CoP Knowledgebase * See next slide for details.

  26. 2. Practical Examples • Federal Chief Information Officer Council Strategic Plan (FY 2007-2009) Goals: • Goal 1. A cadre of highly capable IT professionals with the mission critical competencies needed to meet agency goals. • Goal 2. Information securely, rapidly, and reliably delivered to our stakeholders. • Goal 3. Interoperable IT solutions, identified and used efficiently and effectively across the Federal Government. • Goal 4. An integrated, accessible Federal infrastructure enabling interoperability across Federal, state, tribal, and local governments, as well as partners in the commercial and academic sectors.

  27. 2. Practical Examples • Service Oriented Architecture CoP: • Formed January 2006. • Produced Three Conferences, Working Demonstrations, and a Knowledgebase: • http://colab.cim3.net/cgi-bin/wiki.pl?SOACoPDemo4 • Just Announced the Fourth Conference, October 1-2, 2007: • http://colab.cim3.net/cgi-bin/wiki.pl?SOAforEGovernment_2007_10_0102 • Provide a Federal Jump Start Kit with an Open Source Enterprise Service Bus (ESB) and Other Free Tools to Promote An Information Sharing Environment: • An ESB is the communications nerve center services in a SOA. • Others Should Take Advantage of This for Building Open Standards-Based Electronic Data Exchanges!

  28. 2. Practical Examples • Best Practices from Multiple CoPs Support: • CIO Strategic Plan FY 2007-2009: • http://www.cio.gov/documents/CIOCouncilStrategicPlan2007-2009.pdf • Federal Transition Framework: • http://www.whitehouse.gov/omb/egov/a-2-EAFTF.html • Data Reference Model 2.0: • http://www.whitehouse.gov/omb/egov/a-2-EAFTF.html • Leadership for a Networked World: The Next Frontier of Shared Services in the Public Sector, John F. Kennedy School of Government, Harvard University, Cambridge, MA, May 29–31, 2007: • http://www.lnwprogram.org/file-storage/view/Shared_Services_Agenda.pdf • Getting Started in Cross-Boundary Collaboration: What State CIOs Need to Know (NASCIO): • http://www.nascio.org/publications/documents/NASCIO-CrossBoundaryCollaboration.pdf

  29. People Business Products Information 2. Practical Examples The Challenge: Service Industry Growth enable transform enable develop Consumer services Non-market services Business services operate & maintain utilize design create Information services Industrial services Source: Dr. Spohrer, Towards a Science of Service Systems, CIOC Best Practices Committee, March 19, 2007.

  30. 2. Practical Examples The Challenge: CIO Council Silos Stakeholders Input and Outreach People Business Goal 1 Goal 4 The “Medici Effect” IT Workforce Committee Executive Committee Information Technology Information Goal 3 Goal 2 Architecture & Infrastructure Committee Best Practices Committee

  31. 2. Practical Examples • Service Systems: • March 19, 2007, Best Practices Committee Meeting, Steps Toward a Science of Service Systems, Jim Spohrer, et al, IBM Almaden Research Center: • http://colab.cim3.net/file/work/BPC/2007-03-19/JSpohrer03192007.ppt • Five service science events in the UK: • http://forums.thesrii.org/blog?blog.id=spohrer • Invited to participate in the Service Research and Innovation Initiative (SRII): • http://www.thesrii.org • All are welcome to become members, just sign up. • Invited to provide a Case Study on the Federal CIO Council for SRII’s Technology Services Research & Innovation Symposium, May 30th, Santa Clara Convention Center, California: • http://colab.cim3.net/file/work/BPC/2007-05-30/BNiemannSSRI05262007.doc

  32. 2. Practical Examples • Service Systems (continued): • “We are all in services … more or less!”, by James Teboul: The best primer on service innovation especially the first chapter. • Prize: Richard Normann prize for research on the service economy & business innovation: • http://www.richardnormannprize.org.uk/ • Richard Normann's book "Reframing Business" is a must read for students of service and budding service scientists. • Conference: Frontiers in Service Innovation conference in San Francisco, CA Oct 4-7, 2007: • http://www.rhsmith.umd.edu/ces/eBrochure.html • Education Template: SSME (Service Science, Management, and Engineering): • http://www.ibm.com/university/ssme (for the next generation of complex service systems innovators to thrive in a 21st century global knowledge economy)

  33. 2. Practical Examples • EPA Cross-organization Knowledgebase Purpose: • Line of Sight: • The indirect or direct cause and effect relationship from a specific IT investment to the processes it supports, and by extension the customers it serves and the mission-related outcomes it contributes to. • An Information Sharing Environment for the US EPA: • The Semantics and Line of Sight of the Organization.

  34. 2. Practical Examples • Line of Sight Questions to Ask: • What: What are the relevant people, technology, and/or fixed assets? • How: How do those inputs contribute to processes and activities – and by extension the organization’s mission? • What: What are the processes and activities? The products and services? • How: How do these impact customers and contribute to Mission and Business results? • Who: Who are the customers of these processes? • How: How are these customers impacted by the products and services provided? • What: What is the purpose and mission of the organization? • How: How do these influence Strategic Outcomes? • What: What is the highest level Policy Priority?

  35. 2. Practical Examples Stakeholders Input and Outreach Strategic Plan & Performance & Accountability Report Innovation & Collaboration People Business The “Medici Effect” Office of the Chief Financial Officer Office of Human Resources Enterprise Architecture 2007 Report on the Environment Information Technology Information Office of the Chief Information Officer Office of Research & Development Capture the Semantics of the Organization and the Line of Sight.

  36. 2. Practical Examples • Initial Contents of the EPA Cross-organization Knowledgebase: • Office of Human Resources: • See Innovation and Collaboration in EPA's 2006 - 2011 Strategic Plan (below) • Office of the Chief Financial Officer: • EPA’s Performance and Accountability Report 2006: • http://www.epa.gov/ocfo/finstatement/2006par/ • EPA's 2006 - 2011 Strategic Plan: • http://www.epa.gov/ocfo/plan/plan.htm • Office of the Chief Information Officer: • EPA’s Enterprise Architecture: • http://intranet.epa.gov/architec • Office of Research & Development: • EPA's 2007 Report on the Environment: Science Report and EPA's 2007 Report on the Environment: Highlights of National Trends: • http://www.epa.gov/indicators/

  37. 3. Brainstorming on Your Challenges • Let’s Talk About Some of Your Challenges and How a Bottom-Up Approach Using Open Communities, Information Sharing, and Technology Might Help to Solve Them. • Why we need to embrace new technologies? (What's in it for us?)  How can new technology provide solutions to the challenges we face? • Why we need to re-think service delivery--what paradigm shifts need to occur? • How does technology help create collaborative government? • Specifics of some new technologies--esp. wikis (in layman's terms). • How new technologies can help us react to national/regional emergencies--rethinking the workplace (electronic workplace, collaborative telework)? • Electronic data exchanges--including protecting PII. • What the future holds in store for us in terms of emerging technologies?

  38. 4. Closing Remarks • Based on What I Have Heard in the Conference and Reflections After the Conference.

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