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Supply Chain Management

Supply Chain Management. Dr. Dale S. Rogers Nevada/COPPEAD Logistics Nevada Logistics Institute/ILOS Course 15 August 2011. Agenda. Background Definitions Employment Statistics Software Manufacturing Logistics. Complexity. CUSTOMER RELATIONSHIP MANAGEMENT.

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Supply Chain Management

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  1. Supply Chain Management Dr. Dale S. Rogers Nevada/COPPEAD Logistics Nevada Logistics Institute/ILOS Course 15 August 2011

  2. Agenda • Background • Definitions • Employment Statistics • Software • Manufacturing • Logistics

  3. Complexity

  4. CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER SERVICE MANAGEMENT DEMAND MANAGEMENT ORDER FULFILLMENT MANUFACTURING FLOW MANAGEMENT SUPPLIER RELATIONSHIP MANAGEMENT PRODUCT DEVELOPMENT AND COMMERCIALIZATION RETURNS MANAGEMENT

  5. Source: Toronto Star, Feb 11, 2009

  6. U.S. Jobs by Industry 1999-2009 Source: http://data.bls.gov/PDQ/servlet/SurveyOutputServlet

  7. Complexity & Consolidation Focal Firm

  8. Grocery Consolidation Mfg

  9. Supply Chain Management

  10. My Supply Chain vs. Your Supply Chain Future of Competition Consumers/End-customers Tier 3 to n suppliers 1 1 2 2 n n 1 1 1 Tier 3 to n customers 1 n 2 2 n 1 2 3 n 1 1 3 n 2 n n n 1 1 n n

  11. CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER SERVICE MANAGEMENT DEMAND MANAGEMENT ORDER FULFILLMENT MANUFACTURING FLOW MANAGEMENT SUPPLIER RELATIONSHIP MANAGEMENT PRODUCT DEVELOPMENT AND COMMERCIALIZATION RETURNS MANAGEMENT

  12. Manufacturing

  13. Inventory Flows within the Supply Chain Orders Orders Orders Payments Payments Payments Distributors/ Wholesalers Manufacturers Retailers Suppliers Information Information Information Product Product Product Variable costof materialAcquisition costOther variablecostsTotal variablecost of productFull manufac-tured costSelling price $10 $1 $14$25$40$60 Variable costof material Acquisition costsTotal variable cost of product Selling price $60 $2 $62 $70 Variable costof material AcquisitioncostsTotal variable Cost of product Selling price $70 $2 $72 $120 Variable costof productFull manufac-tured costSelling price $5 $7 $10 Source: Adapted from Douglas M. Lambert and Mark L. Bennion, “New Channel Strategies for the 1980s,” in Marketing Channels: Domestics and International Perspectives, ed. Michael G. Harvey and Robert F. Lusch (Norman: Center for Economic Management Research, School of Business Administration, University of Oklahoma, 1982), p. 127.

  14. Impact of Variability

  15. Symptoms of Bad Inventory Management • Inaccurate inventories. • Increasing numbers of back orders and stockouts. • Increasing dollar investment in inventory with back orders remaining constant. • Slow or inaccurate deliveries. • High customer complaints or turnover rate. • Increasing number of orders being canceled. • Periodic lack of sufficient storage space. • Wide variance in inventory turnover among distribution centers and major inventory items.

  16. The Sustainable Supply Chain

  17. End Of Presentation Extra slides follow

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