How to Leverage Machine-Learning Techniques in ECMs?

1. How to Leverage Machine-Learning Techniques in ECMs? Jayani Withanawasam

2. Overview • Machine Learning and AI • Definition: What is machine learning? • Problem: Why do we need machine learning techniques in ECMs? • Solution: How do we use machine learning techniques in ECMs?

3. Machine Learning and Artificial Intelligence Reasoning Learning Motion Knowledge

4. Machine Learning Terminology Model

5. What is Machine Learning?

6. What is Machine Learning? (Cont.) • Supervised Learning • Classification • Logistic Regression • MaxEnt • Unsupervised Learning • Clustering • K-means • Topic Modeling • Latent Dirichlet allocation

7. Problem “Information is not of much good if it cannot be found” • Lack of find-ability

8. Problem (Cont.) • Information overload • Human errors • Inefficient manual approach

9. Solution • Well organized ECM • Contextually labeled documents • Contextual enterprise search • Recommendations • Faceted search • Search filtering • Content Analysis

10. Critical Success Factors • Model accuracy = Customer Satisfaction • How to make the model accurate? • Rich training data set • Consciously selected features

11. Q&A

12. Thank you