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2 nd Annual Medicine Quality Summit

2 nd Annual Medicine Quality Summit. Moving Forward Robert A. Salata, MD Professor and Executive Vice Chair, Department of Medicine Chief, Infectious Disease October 27, 2012. Please sign in if you haven’t already done so You must sign in to receive credit for your attendance.

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2 nd Annual Medicine Quality Summit

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  1. 2nd Annual Medicine Quality Summit Moving Forward Robert A. Salata, MD Professor and Executive Vice Chair, Department of Medicine Chief, Infectious Disease October 27, 2012

  2. Please sign in if you haven’t already done so You must sign in to receive credit for your attendance. SIGN-IN AT RECEPTION DESK University Hospitals 2

  3. Objectives • Discuss ongoing challenges and measures to more effectively deal with pain management • Promote more dialogue and plans for improving communication among healthcare providers • Understand the growing importance and elements of a patient-centered experience • Identify the important areas of physician accountability • Appreciate the evolving issues associated with healthcare reform University Hospitals

  4. Agenda Barry M. Straube, MD Director, The Marwood Group, Former Chief Medical Officer, Centers for Medicare & Medicaid Services (CMS) Jeffrey Beers RN, BSN, MA  Manager, Clinical Risk Management and Patient Safety Physician Accountability: In the Public Eye Pain: Healing it Without Feeling it Communication and Miscommunication: Say What You Mean and Mean What You Say The Patient Experience: The Good, the Bad and the Ugly Wrap-up Plenary Summaries and Action Plans • 8:10am – 9:00am • 9:00am – 9:20am • 9:30am – 10:30am • and • 10:45am – 11:45am • 12:00pm – 12:30pm Healthcare Reform:  Improving the Healthcare World in Cleveland and Beyond Family Centered Relationship Based Communication Guide Breakout Sessions University Hospitals

  5. Breakout Session Room Assignments • Physician Accountability: In the Public Eye • Breakout Room #1: 203 • Breakout Room #2: 204 • Pain: Healing it Without Feeling it • Breakout Room #1: 207 • Breakout Room #2: 223 • Communication and Miscommunication: Say What You Mean and Mean What You Say • Breakout Room #1: 125 • Breakout Room #2: 126 • The Patient Experience: The Good, the Bad and the Ugly • Breakout Room #1: 208 • Breakout Room #2: 224 University Hospitals 5

  6. First floor Second floor

  7. Reflection on the 2011 Summit • Action items • UH confidential MD communication • ACO initiation • Feedback on core measure outliers • Participation in more than one breakout session • Pain management breakout session included this year • Handoff tool implemented in UHCare • Findings/action items from 2011 Summit presented at Quality and Patient Safety Council (QPSC) University Hospitals

  8. Housekeeping • Folder contents: • Map of breakout sessions • Syllabus • Evaluation • Communication survey • Presentations and Handouts available online at the following URL: • https://intranet.uhhospitals.org/ClinicalPatientSupportServices/QualityCenter/Medicine_Quality_Summit_2012.aspx University Hospitals

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