Unit 9

1. Unit 9 Internal Business Communication – Writing Memos, Circulars and Notices Unit 9 Business Communication

2. Unit Outline 1.What is a Memo? 2. Principles of Precis Writing 3. Components and Format of a Memo 4. Language of a Memo 5.Writing Circulars 6. Writing Notices Unit 9 Business Communication

3. What is a Memo? • Tool for internal communication • Condensed report • Informal and brief • Similar to precis Unit 9 Business Communication

4. Principles of Precis Writing Three “C’s” • Condensation • Comprehension • Coverage Include - • Main theme – topic • Components – main ideas • Elements – key words Unit 9 Business Communication

5. Components and Format of a Memo Main parts - • Header – “ To, From, Date and Subject” • Body - main text • Close - call for action • “cc” - optional Format- 1. Direct organizational plan – informational memo 2. Indirect organizational plan – persuasive memo Unit 9 Business Communication

6. Guidelines for Writing a Memo • Be brief • Use active voice • Choose simple language • Do not give too many reasons • Ask for action Unit 9 Business Communication

7. Circulars • Tool for internal communication • Announcement to small groups • Brief and concise • Informal • Caption to indicate purpose Unit 9 Business Communication

8. Notices • Tool for internal written communication • Addressed to large groups • Legal and official • Precise and clear • Similar to memo • May be sent to individuals – e.g., “Show Cause Notice” Unit 9 Business Communication