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5 Tips to Keep Customer Satisfaction High During Your Holidays

The holiday season is not just about eating cookies, watching movies, and buying the perfect gift. This is both the largest and the shortest time for retailers. When preparing for a crazy holiday, it is essential that your entire team is on the same page. Both business owners and managers need to realize that the load increases during the active shopping season and that additional action is necessary to keep customer satisfaction high.

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5 Tips to Keep Customer Satisfaction High During Your Holidays

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  1. 5 Tips to Keep Customer Satisfaction High During Your Holidays

  2. The holiday season is not just about eating cookies, watching movies, and buying the perfect gift. This is both the largest and the shortest time for retailers. When preparing for a crazy holiday, it is essential that your entire team is on the same page. Both business owners and managers need to realize that the load increases during the active shopping season and that additional action is necessary to keep customer satisfaction high. In addition, shopkeepers not only buy gifts during holiday sales, but they also buy items in baskets for themselves. Thus, not only the customer service team, but also the other departments responsible for packing and shipping, are loaded. In this post we will share 5 useful tips to keep customer satisfaction high during holiday rush. Hire Seasonal Customer Service Agents Last year, Americans spent $ 370 billion on holiday shopping with online and other non-store sales totaling $ 167.8 billion, according to the National Retail Federation. Although most businesses try to cope with the load of vacation by encouraging workers to work longer hours and work in extra shifts, smart leaders analyze the load and meet demand in online orders Hiring seasonal employees for. Such measures help keep customer service levels high and protect key employees from burnout during the busiest seasons. Allow Your Customers to Contact You through Live Chat The web chat tool is a smart addition to your customer service tool. This, combined with self-service options, helps increase the speed of your customer support and significantly reduces wait times. Live chat agents can efficiently handle multiple chats concurrently and provide all the information they cannot provide during a phone call. By adding a live chat button to your website, you will give your customers the opportunity to contact you when it is convenient for you. This helps to increase the level of satisfaction and improve the customer experience. In addition, by adding a holiday themed live chat icon and chat window logo, you will create that memorable holiday experience that your customers will surely enjoy.

  3. Deliver Your Products on Time "Deliver as promised" - should be your motto for this season. Any delay is not accepted as it will immediately reduce the level of satisfaction and lead to negative reviews. Many consumers read feedback on social media before making a purchase and make decisions based on reviews. You can receive all orders in the world. However, if you run out of stock and cannot deliver on time, you will disappoint customers and risk losing them. Thus, to keep your customers satisfied, you need to: Align Your Promotions and Sales Bring holiday spirit to your website Forecast your demand based on sales data from the previous holiday season Choose fulfillment centers close to common shipping destinations Inform your suppliers about expected order quantity Closely monitor daily order performance Outsourced order fulfillment Add Self Service Options to Your Website Implementing self-service options on your website will save you time for both your customers and the customer service team. However, try to be golden and let your customers easily get in touch with your team by offering self-service without any hindrance. Bots today cannot replace human customer service, no matter how smart they are. And if your customers want to talk with your agents, then let them do so easily without additional hurdles. The main goal of volunteering is to be courteous at the fingertips of our customers. Run Loyalty Programs To Encourage Repeat Purchases Loyalty programs help retain customers and encourage them to shop again and again. During your holiday sales you can attract new customers who will come to you due to great discounts or smart marketing campaigns. However, your loyalty program will encourage them to come back and check your offers and continue shopping in your store. The holiday season can be quite stressful but profitable at the same time. There are a lot of things that you need to keep in mind and a lot of pieces of a big puzzle you need to put together to get a clear picture of your successful holiday shopping season. There will always be unexpected challenges and failures. But to reduce their effort, stress levels and losses follow our recommendations to keep customer satisfaction high.

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