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Managing End-User Development of Digital Library Resources to Support User Communities

Managing End-User Development of Digital Library Resources to Support User Communities. Robert R. Downs Center for International Earth Science Information Network Columbia University rdowns@ciesin.columbia.edu http://www.ciesin.columbia.edu. Opportunities for DL Development.

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Managing End-User Development of Digital Library Resources to Support User Communities

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  1. Managing End-User Development of Digital Library Resources to Support User Communities Robert R. Downs Center for International Earth Science Information Network Columbia University rdowns@ciesin.columbia.edu http://www.ciesin.columbia.edu

  2. Opportunities for DL Development • Plan development efforts • Define the user community • Identify user community needs & expectations • Work with user community representatives • Provide opportunities for user participation

  3. Planning DL Development • Align Objectives with Organizational Goals • Define Scope of Development Effort • Define Scope of Services to be Offered

  4. Organizational Goals Executive Support Champion Resources Competence Interest Organizational Alignment

  5. Scope of Digital Library Services • Collection (Domain and Types) • Dissemination • Intended Users (New or Current)

  6. Scope of DL Development • Work to be done • How it will be done • Implementation => Operation

  7. Define the User Community • Organizational Mission, Policies, Plans • Current Stakeholder Groups • Identified Groups in Need • Groups that Use Targeted Collection

  8. User Community Groups • Researchers (Scientists & Scholars) • Practitioners, Managers, Policy Makers • Students (traditional & life long learners) • Teachers (K-12 & Higher Education) • Librarians (Corporate, Public & Academic)

  9. Identify User Community Needs and Expectations • Communication Channels for Users • Services to Meet User Needs • User Expectations

  10. Suggestion Box/Form Focus Groups Questions/Interviews Online Surveys E-Mail Contact Point Other Digital Libraries Communication Channels for Reaching the User Community

  11. Services to Meet User Needs • Content Documents and Data Sets • Discovery and Analytical Tools • Support Services • Community Outreach

  12. FAQ List Tutorials Metadata db On-line Reference db System Support Domain Support Training Colloquiums Support Services to Meet User Needs

  13. User ExpectationsVigilantly scan for ways to meet new, unidentified, and evolving requirements.

  14. Collaborators Partners Advocates Advisory Group Content Contributors Reviewers/Testers Working With User Community Representatives

  15. Provide Opportunities for User Community Participation • E-Mail Discussion Groups • Calls For Participation • Professional Societies • Newsletters and Announcements

  16. Robert R. DownsCenter for International Earth Science Information NetworkColumbia Universityrdowns@ciesin.columbia.eduhttp://www.ciesin.columbia.eduhttp://sedac.ciesin.columbia.edu

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