1 / 33

“There is only one profit centre in any business… the CUSTOMER ” ~ Peter Drucker ~

Why No One Cares How Much Experience You Have a nd how focusing on it can hurt your reputation in the marketplace…. “There is only one profit centre in any business… the CUSTOMER ” ~ Peter Drucker ~. A 5% increase in customer retention can Increase Profits by 25 - 95%.

elata
Download Presentation

“There is only one profit centre in any business… the CUSTOMER ” ~ Peter Drucker ~

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Why No One Cares How Much Experience You Haveand how focusing on it can hurt your reputation in the marketplace…

  2. “There is only one profit centre in any business… the CUSTOMER” ~ Peter Drucker ~

  3. A 5% increase in customer retention can Increase Profits by 25 - 95%. Source: Bain & Co

  4. Happy customers tell 4 others of their positive experience… UNHAPPY CUSTOMERS tell 12 how bad it was! Source - Business e-coach

  5. Social Media = 1,000’s !!!!

  6. The Gift That Keeps On Giving..

  7. What You Want..

  8. Happy Travellers..

  9. Raving Fans..

  10. Repeat Business..

  11. What They Want..

  12. 1 Thing Only..

  13. Get On Their Frequency..

  14. WHY THAT’S IMPORTANT..

  15. It’s not the experience you have to give that matters IT’S THE EXPERIENCE THEY GET that makes you.. STAND OUT FROM THE CROWD

  16. Let’s Switch Gears..

  17. The 5 Customer Commandments..

  18. KNOW YOUR STUFF.. • DON’T BOUNCE ME AROUND.. • RESPECT ME.. • RESPECT MY TIME.. • TREAT ME AS AN INDIVIDUAL..

  19. Get The Wheels Spinning..

  20. REFER REPEAT BUY When Do They Buy? TRUST KNOW LIKE

  21. Switch Your Thinking..

  22. Let’s Switch Gears.. AGAIN!

  23. Know Who You’re Dealing With..

  24. Be Like Them..

  25. Create The Right Environment..

  26. Old Friends… FAST!

  27. What I Learnt..

  28. 85% Of Your Success Depends On This 1 Thing..

  29. The Biggest BREAKTHROUGH..

  30. It HAS to be ALL ABOUT THEM..

  31. Thank God !!

  32. Who Are They?

  33. That’s What Gets You This!

More Related