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Design Refinement Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong

Design Refinement Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong. Agenda. Problem Personas Solutions Main Scenarios Design Demo Lessons Learned. Problem. Giving and receiving feedback in college dining halls Why is it so hard? Customer side: Lack of transparency

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Design Refinement Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong

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  1. Design Refinement Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong

  2. Agenda • Problem • Personas • Solutions • Main Scenarios • Design • Demo • Lessons Learned

  3. Problem Giving and receiving feedback in college dining halls Why is it so hard? • Customer side: Lack of transparency • Manager side: Unrepresentative opinions

  4. Persona Jaded Jade • Wants to make a difference • Has given up on the current feedback system

  5. Persona Reserved Rebecca • Is very shy • Feels uncomfortablebeing associated with negative feedback

  6. Persona Dietary Restriction Dan • Has a good relationship with the manager • Feels his feedback is representativeand is making a difference

  7. Persona Easy-going Eddie • His opinions do not motivate him to want to effect a change • Doesn't give feedback because it's too much effort

  8. Persona Manager Mike • Wants his customers to be happy • Wants helpful feedback

  9. Solution Feedback Kiosk • Transparency - Shows vote count - Allows customers to rearrange listings - Can see manager comments • Representative Feedback - Collects aggregate feedback

  10. Scenarios

  11. Design

  12. Design

  13. Design

  14. Design

  15. Design

  16. Design • UI Improvements • Removed ‘Neutral’ state • Thumbs-up and Thumbs-down automatically moves the item to the top • Visual clues for buttons

  17. Design … … • UI Improvements • Visual clues for scrolling

  18. Demo

  19. Lessons Learned • Importance of looking at Different Stakeholders • customers were obvious, managers inspired us to get aggregate feedback b/c preferential feedback • we rely on managers to actually make changes • getting numbers & not allowing people to vote 1 bazillion times (so that manager gets representative sample) • Getting transparency right is difficult - especially since we want to create the perceptionof transparency in addition to actual transparency • wanted students to see other student’s preferences and use that for transparency • spent a long time thinking about voting - in our original design the interaction was confusing

  20. Thank you! Any Questions?

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