Serving Job Seekers who are Deaf

1. Serving Job Seekers who are Deaf Developed & Presented by Stephanie Lyons, Consultant

2. CAS: Office of Deaf Services, Latino Affairs, Person with Disabilities and Asian Pacific Islanders and Status of African Americans, Status of Women Iowa Department of Human Rights- 3 Divisions Established in 1975 Seven Member Commission to oversee activities of the program and establish policies Advocacy & Consultant: Offering / providing service to primarily deaf and hard of hearing customers in Iowa Community Development Referral & Resources Workshops & Training Junior Commission Program (JCP) ( Y- Boone Camp) Library Public Videophone Website What is the Office of Deaf Services? (Division Community Advocacy and Services “CAS”) The following services are provided at no charge.

3. DEAF CULTURE

4. What is Difference between Deaf& Hearing loss? • Deaf- Moderate to Severe 56-70 decibel loss & profound 91 decibel loss and above – depends solely on visual instead of hearing for processing information • Causes: Childhood diseases, Accidents, German Measles and Rubella, Vaccines, Hereditary • Hard of Hearing- Range up to 40 decibel loss – depends on- will miss up to 50% of a group discussion – conversation over five feet away may not be understood. Causes: Diseases, Hereditary

5. Languages Deaf Culture is a unique linguistic minority that uses American Sign Language (ASL) as its primary mode of communication. Not an adaptation of the English language, nor does it have anything to do with the English language. ASL is its own distinct language which does not employ the use of voice. It uses its own components and idioms. ASL is a visual language, in which hand shapes and gestures represent words, phrases and ideas. Facial expression and other body movement may also be used to indicate difference in meaning. Facial Expression & Body Movement American Sign Language, ASL Signed Exact English: SEE Pidgin Signed English: PSE Lip Reading Oral It's part of ASL grammar Has its own language Eyes Contact

6. Literature • Deaf culture have their positive and negative experience about behaviors and the stories and literature that are passed down through the generations. • Deaf art-Deaf people cant appreciate the arts because they cant hear music, movies • Poetry • Stories • Theatre • Media • Games • Deaf Jokes • Books • There are many famous Deaf Actors and Actresses: • * Linda Bove played the Librarian on Sesame Street • * MarleeMatlinplayed performance in Children of a Lesser God • * Deanne Bray Played Sue Thomas F.B,I Eye • To name a few…………….

7. Rules of Social Interaction Long Introduction Rituals Hugging after introductions is common Eye Contact Deaf tend to congregate in the kitchen Getting Attention (tapping on shoulders, waving the hands, clapping, stomping feet, throwing things, flicker the lights) When they get together, it is an all night event. “Time means nothing” Hugging Long Good-Byes Rules of behavior –Culture results from a group of people coming together to form a community around shared experience, common interests, shared norms of behavior, and shared survival techniques. Such groups as the deaf, seek each other out for social interaction and emotional support.

8. What do you see this picture?

9. Hearing Impaired ? Hearing Impaired is seen as a negative label- Deaf do not see themselves as hearing impaired, rather part of language minority. The term is not accepted by either NAD or HLA When referring to a group of people who have hearing loss, the label “ Deaf and Hard of Hearing” is more generally accepted. Rule of Thumb: Most individuals with hearing loss will state how they want to be labeled. Don’t be afraid to ask!

10. Equal Access- Effective Communication

11. Effective Communication Strategies Do: Be patient with communication. If a Deaf person does not understand you, try again to convey your message, but do not dismiss them Using body language (Gestures), facial expression, maintain eye contact Getting Attention (tapping on shoulders, waving the hands, clapping, stomping feet, throwing things, flicker the lights) Writing back and forth or using on a computer Deaf language deficient because they cant skillfully speak or write English Be friendly Use Assistive Listening Device/CART or Interpreter Ask the person what would be best way to communication with Deaf people. Don'ts: Don’t assume deaf people are not intelligent Don’t assume all deaf people know ASL Do not kick or throw things to get someone's attention Don't pretend to understand if you do not. Deaf & Dumb or Deaf Mute are inappropriate terms because Deaf people cant speak Don't exaggerate or overemphasize when speak

12. Services/Reasonable Accommodations Interpreters Real-Time Captioning Auxiliary Aids Deaf and Hard of Hearing people know what accommodations work the best for them REMINDER: Not everyone is the same! The accommodation that is appropriate for one Deaf or HOH individual may be not successful in achieving effective communication for other Deaf and HOH individuals Each individual has their own preference of communication method.

13. Qualified Interpreters ADA’s definition: Someone who is able to interpret effectively accurately and impartially Receptively and expressively using necessary specialized vocabulary.

14. INTERPRETER Importance of licensed interpreters For more information check their website or call the Bureau of Professional Licensure and Department of Public health Code of Professional Conduct Iowa Code License required by 2011 How to use them – code of ethics ( www.rid.org or www.new.iowastaterid.org) Who to hire and what are their policies? Know that each Deaf person’s communication needs will vary Where to find one? Who should decide which one?

15. Samples of interpreter’s licenses, certification and membership cards Card showing that an interpreter holds a license to work in Iowa. The interpreter’s name is listed above the license #. This is an interpreter who holds NAD or RID certification or an Educational Interpreter Proficiency Assessment (EIPA) of 3.5 or higher. This interpreter has a TEMPORARY license (“T” behind license #). They have not passed a national certification or the EIPA at a 3.5 or higher.

16. Deaf Services Commission of Iowa Website www.deafservices.iowa.gov Interpreting Public List of Interpreters Licensure Iowa State Registry of Interpreters for the Deaf How to Request for an Interpreter Hiring and Working with an Interpreter For Interpreters Continuing Education Becoming an Interpreter Interpreting Training Program Contractual Interpreting Program Cart Providers Public List of Interpreters List of Interpreters in Iowa* Last Updated: 07/27/2011Listed via Last Name: Download PDF or View HTML Listed via City: Download PDF or View HTML Search for an Interpreter using Iowa State Registry of Interpreters for the Deaf Search Database * The lists of Interpreters can change daily. You may access the most recent lists by downloading them directly from the Iowa Bureau of Professional Licensing website. Here are the steps to get the list: Select "List of Active Licensees" from the IBPL website or go directly to this page. Select "Sign Language Interpreters and Transliterators" from the drop-down list. Click the "Basic Search" button. A save file dialog should come up asking you to save the file. Save the file in the desired location on your computer, then you may open the file to view it. There are further directions for using the downloaded file on the IBPL website.

17. Where to find interpreters? To search for an interpreter using State Registry of Interpreters for the Deaf http://new.iowastaterid.org/index.php?pr=Interpreter_Search DSCI’s Interpreting Website: http://www.deafservices.iowa.gov/interpreting/list-of-interpreters.html Bureau of Professional Licensure: http://www.idph.state.ia.us/licensure/ s/licensure

18. Video Relay Interpreting-VRI Resources- VRI Provider enables deaf and hearing people in the same room to communicate through an interpreter at a distant location. Interpreting Online is convenient for the customer who needs communication access when traditional community interpreting services are not available or practical. Convenient – 24/7 interpreting online for pre-scheduled appointments at any time Experienced – Professionally trained and certified interpreters HIPAA Approved – Complying with all regulations, perfect for health and human services applications ADA Compliant – Helping private employers, governments and other entities meet ADA standards Affordable – You pay for interpreting time with no extra expenses – no mileage, parking, or travel

19. How to request an interpreter? Check our website or go to Iowa Registered Interpreters for the Deaf (ISRID) website Encourage at least 5-7 days advance notice Have information ready Date and time of interview or meeting Name of interviewer and company Address, including room number, zip code and nearest cross street Telephone number, including extension and area code State what the event is( Meeting, Job interview etc) and request any special accommodations & interpreter (ASL, SEE, Oral etc) F. Provide at least 24- 48 hour cancellation notice ( Be sure and check their policy)

20. Tips on how to work with an interpreter? Maintain eye contact with the deaf/HOH, not with the interpreter Address Deaf person directly, avoid phrases such as “Ask her this, or tell her…” Allow the Interpreter next to you this will allow the deaf person to watch the interpreter and your expressions. Code of Professional Conduct Please do not use deaf person’s friends or family member or employees as an interpreter – it is INAPPROPRIATE!

21. Your Rights & Responsible Respect the client’s knowledge of which interpreter matches their style of communication best When do you need an interpreter? Compare costs of interpreter services Ask the client for a list of interpreters they prefer Interpreters should not call you and tell you they are coming What if the client does not want an interpreter? Do you or your client need an advocate or clarifier?

22. Title II of the ADA – Public Services All services, programs and activities of State and Local Governments - any department, agency, special purpose district or instrumentality - must be accessible to persons who are deaf or hard of hearing. This includes interpreting service to provide equally effective services.

23. Title 1 of the ADAReasonable Accommodations for Deaf and Hard of Hearing Employees Examples: • Provision of interpreters for • During interviews • Application process • Staff meetings • Safety meetings • Mandatory meetings • Conferences with supervisors, co-supervisors • Health programs • Social activities • Workshops and training (both on-site & off site) • Establishing policies and procedures for procuring necessary interpreting services • Permission to bring trained hearing assistance dogs into workplace • Modification of intercom entry systems • Installation of barriers or muffling to control ambient noise levels Job Restructuring; Reassignment to a Vacant Position Modifications of Equipment or Devices Appropriate adjustment of examinations, training materials, and policies

24. Interpreter Resources • Deaf Services Commission of Iowa – www.deafservices.Iowa.gov • Iowa State of Registry for the Deaf http://new.iowastaterid.org • Public & Legal List of Interpreters, List of Cart providers www.state.ia.us/government/dhr/ds • Legal Public of interpreter www.judicial.state.ia.us • Judicial Branch list of ADA www.iowacourts.gov • Federal Tax incentives www.ada.gov/taxpack.htm • Tax Incentives Packet www.usdoj/crt/ada/taxpack.htm • Iowa Dept of Public Health www.idph.state.ia.us

25. Readily Available Resources Info/NAD Law Center: www.nad.org Equal Employment Opportunity Commission: www.eeoc.gov Job Accommodation Network: www.janweb.icdi.wvu.edu/english/homeus.htm - Iowa Civil Rights Commission: www.state.ia.us/government/crc/legalresources.html Deaf Services Commission of Iowa www.deafservices.iowa.gov

26. Auxiliary Aids Amplified telephones, flashing ringers for work-related phone duties and for personal use during lunch and break periods Assistive Listening systems (Infrared Listening System/FM System) in auditoriums and meeting rooms Visible accommodations to communicate audible alarms & messages TTY – Telecommunication Devices for the Deaf Videophone & VRI Real-time captioning Visual Smoke Flashing Alarms Qualified interpreters Closed captions decoders Others

27. Questions????????

29. Happy Halloween ! Stephanie Lyons Iowa Department of Human Rights, 2nd Floor Lucas State Office Building Des Moines, IA 50319 515-281-3164 V/TTY 1-888-221-3724 V/TTY 515-242-6119 FAX dhr.dsci@iowa.gov www.deafservices.iowa.gov