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Pertemuan 1 Dasar Komunikasi

Pertemuan 1 Dasar Komunikasi. Matakuliah : J0012/ Komunikasi Bisnis I Tahun : 2008. Why do you need good communication skills?. Achieving Success in Today’s Competitive Environment. Competing for Jobs. Writing Clearly. Speaking Skillfully. Listening Carefully. Winning Customers.

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Pertemuan 1 Dasar Komunikasi

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  1. Pertemuan 1Dasar Komunikasi Matakuliah : J0012/ Komunikasi Bisnis I Tahun : 2008

  2. Why do you need good communication skills?

  3. Achieving Success in Today’s Competitive Environment Competing for Jobs Writing Clearly Speaking Skillfully Listening Carefully Winning Customers Adapting to Situations

  4. Communication Forms Internal External Formal Planned Communication Among Insiders Planned Communication With Outsiders Informal Casual Communication Among Employees Casual Communication With Outsiders

  5. Downward Upward Horizontal Grapevine Communication Patterns

  6. Characteristics of Effective Messages • Practical information • Factual information • Concise and efficient information • Clear expectations and responsibilities • Persuasion and recommendations

  7. Globalization and Diversity Information Value Pervasiveness of Technology Reliance on Teamwork New Corporate Structures Communication Barriers Why Is Business Communication Unique?

  8. 1. Connect with Audience 2. Minimize Distractions 3. Use Audience Centered Approach 4. Improve Communication Skills 5. Give Useful Feedback 6. Use Business Etiquette Effective Communication

  9. Sender Has an Idea 1 8 Audience Provides Feedback 7 Audience Responds to Message Sender Encodes the Idea 2 Audience Decodes Message 6 3 Sender Produces Message Sender Transmits Message 4 Audience Receives Message 5 Communication Process

  10. Communication Barriers • Noise and Distractions • Competing Messages • Filtering of Messages • Channel Breakdowns

  11. Use Common Sense Limit Messages Practice Courtesy Prioritize Messages Respect Differences Recognize Feelings Insulate Yourself Anticipate Reactions 2. Minimize Distractions

  12. Focus on the Audience Learn About the Audience Care About the Audience Relate to the Audience 3. Audience-Centered Approach The “You” Attitude Emotional Intelligence

  13. Respect Courtesy Common Sense 6. Observe Business Etiquette

  14. True in Every Sense Includes Relevant Information Not Deceptive in Any Way Ethical Communication

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