IBM Business Process Management

1. Partner BusinessSolutions IBM Solution Frameworks Policies, Rules, and Solutions BusinessActivityMonitoring Modeling & Simulation Process Execution Process Choreography Content Centric Processing BPM from IBM: Multiple Starting Points IBMBusiness Process Management

2. Agenda • Introduction • WPS-P8 Interoperability demo • Behind the scenes discussion on demo

3. Demonstration Objective • Power of leveraging the synergy between P8 BPM and WebSphere Process Server in a business solution • Business Scenario: Auto Claims Processing • Demonstration Higlights: • FileNet P8 invoking a WPS Process • WPS Process invoking a FileNet Process • WPS Process handling human tasks

4. Demonstration Overview – Focus Corporation – “The Cast” Carly Gant Customer Field Office • Communication with customer • Field representative JohnField Agent MariaFraud Investigator LaunchClaims Processing Process Customer Service Main office • Deal with Customer Service Issues • Call Center • 24x7 operations to handle issues • Claim processing • Fraud investigation • Review and decision Lisa Claims Adjustor Bob Customer Service Rep CRM Accounts SAP Verify Fraud Potential Fraud Detection Systems • Evaluate claim for fraud potential • Compare case against suspicious patterns

5. SIEBEL Service Metadata & Registry Maria, Fraud Investigator Service lookup & invocation SAP Auto Claim Folder • Form • Images, … add APPLICATIONS WSRR P8 Content Repository event Risk Assessment Process Fraud Investigation Process Application Adaptors Lisa, Claims Adjustor Payment Deposit Process Claims Processing Process Bob, Customer Service WebSphere Process Server P8 Business Process Management Claims Form docs John, Field Agent Claim Processed

6. Process choreography using service repositories for risk assessment (agile processes) eForms data seamlessly passed to the process Relevant data from the content repository assembled in the claim file Web Services step to invoke WPS Process Financial payment process leverages pre-built application adaptors to retrieve client data (bank account) Rapid application tool (BPF) for intuitive user interfaces tying process data with relevant content (claim file) Transactional financial payment process managed with high fidelity to ensure payment done Auto declaration of pertinent documents as Records for Compliance

7. Content Folder • Form • Images, … Best of Breed BPM in Action processing Claims WebSphere BPM FileNet BPM People Content centric Processes Process Choreography • Superior management of content-centric processes • Faster time to market with rapid application tools for human interaction steps • Tight Integration of Process, Content and Compliance • Superior transaction management leveraging Service Oriented Architecture • Reduced TCO for system-to-system interactions with Application Adaptors • True process choreography with unique Services Repository

8. Demonstration Summary • FileNet BPM calling a WPS Process • Leveraging WPS for managing the transactional / high system interaction parts of the process • FileNet BPM providing the human interaction / content to drive cycle times while ensuring effective decisions • WPS Process calling a FileNet BPM Process • FileNet BPM providing superior exception management to drive down exception management costs ( 20% exceptions account for 80% of cost) by linking content and people • WPS Process handling an exception within WPS • Leveraging true essence of SOA and service repositories to handle exceptions quickly

9. Resources • Wiki • http://w3.webahead.ibm.com/w3ki/display/CMWIKI1/P8+-+WPS+Interoperability+Demo+Page • Demo and VMWare Download • http://dcd.webahead.ibm.com/admin/files?tag=P8-WPS-Demo&ostag=Windows