1 / 59

UNIT 19 Handling Air Passengers

UNIT 19 Handling Air Passengers. Unit 19- WEEK THREE FEBRUARY 25, 2017 (NO CLASS) taught on MARCH 4, 2017 LEARNING OUTCOMES. Jamaica Civil Aviation Authority's Nichole Morgan on IATA Training https://www.youtube.com/watch?v=2QsZCZ7PqbE. START OF UNIT 19- WEEK 3. PORT HEALTH.

emmah
Download Presentation

UNIT 19 Handling Air Passengers

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. UNIT 19Handling Air Passengers

  2. Unit 19- WEEK THREE FEBRUARY 25, 2017 (NO CLASS)taught on MARCH 4, 2017LEARNING OUTCOMES

  3. Jamaica Civil Aviation Authority's Nichole Morgan on IATA Training https://www.youtube.com/watch?v=2QsZCZ7PqbE

  4. START OF UNIT 19- WEEK 3

  5. PORT HEALTH The Association of Port Health Authorities (APHA) is the only UK wide organisation representing the interests of Port Health Authorities and Local Authorities with responsibilities for public, animal and environmental health controls at sea and airports.

  6. PORT HEALTH- A look at the UK

  7. UK PORT HEALTH cont. FOOD AND WATER SAFETY

  8. UK PORT HEALTH cont. ANIMAL HEALTH

  9. Department for Environment, Food and Rural Affairs (DEFRA) • EU Pet Travel • http://ahvla.defra.gov.uk/external-operations-admin/library/documents/exports/ET141_v1.pdf

  10. Pet Travel • More airlines requiring larger pets to fly as cargo • https://www.youtube.com/watch?v=r4apM7KvUsc Passengers abuse rules to bring animals on planes https://www.youtube.com/watch?v=AO_mAfYM1Vo

  11. UK PORT HEALTH cont. ENVIRONMENTAL CONTROLS

  12. UK BORDER AGENCY • UK Border Agency was replaced by UK Visas and Immigration

  13. UK Visas and Immigration • Responsibilities • to run the UK’s visa service, managing around 3 million applications a year from overseas nationals who wish to come to the UK to visit, study or work • to consider applications for British citizenship from overseas nationals who wish to settle here permanently • to run the UK’s asylum service offering protection to those eligible under the 1951 Geneva Convention • to decide applications from employers and educational establishments who want to join the register of sponsors • to manage appeals from unsuccessful applicants

  14. UK Visas and Immigration cont.

  15. UK Visas and Immigration cont. • Arriving passengers • If you’re refused entry • You’ll be told in writing: • why you’ve been refused entry to the UK • if you can appeal against the decision • when you will be removed from the UK • You’ll usually have to leave the UK immediately. • You may be allowed into the UK temporarily (usually for up to a week) but your passport will be taken from you and you must report to immigration officers at set times.

  16. Overview • https://www.gov.uk/claim-asylum • Eligibility • https://www.gov.uk/claim-asylum/eligibility • Documents you must provide • https://www.gov.uk/claim-asylum/documents • Register your Asylum Claim • https://www.gov.uk/claim-asylum/screening • After your Screening • https://www.gov.uk/claim-asylum/after-your-screening

  17. Asylum Seeker Process cont. • Asylum Interview • https://www.gov.uk/claim-asylum/asylum-interview • Get a decision • https://www.gov.uk/claim-asylum/decision • Help you can get • https://www.gov.uk/claim-asylum/help-you-can-get • If you're under 18 • https://www.gov.uk/claim-asylum/children

  18. UK CUSTOMS

  19. Bringing goods- ARRIVALS from EU • You don’t pay duty or tax on goods you bring in from the European Union (EU) as long as you: • transport them yourself • will use them yourself or give them away as a gift • have paid duty and tax in the country where you bought them EXPLORE • https://www.gov.uk/duty-free-goods/arrivals-from-eu-countries

  20. Bringing goods- ARRIVALS from outside EU • Your duty-free allowance means you can bring in a certain amount of goods for your own use from outside the European Union (EU) without paying duty or tax. • When you’re bringing in goods you must: • transport them yourself • use them yourself or give them away as a gift • You can’t combine allowances with other people to bring in more than your individual allowance. • EXPLORE • https://www.gov.uk/duty-free-goods/arrivals-from-outside-the-eu

  21. UK CUSTOMS cont. BANNED AND RESTRICTED GOODS

  22. UK CUSTOMS cont. BANNED AND RESTRICTED GOODS Some goods are restricted - like firearms, explosives and ammunition. You need a special licence to bring them in to the UK. • Some food and plant products are also restricted if they: • aren’t free from pests and diseases • aren’t for your own use • weren’t grown in the EU • If you bring goods suspected of infringing intellectual property rights (e.g. ‘pirate’ copies of movies or music) they may be seized and you could be prosecuted.

  23. DECLARING GOODS TO UK CUSTOMS

  24. DECLARING GOODS TO UK CUSTOMS cont.

  25. Police Intervention- Special Branch (UK)

  26. Police Intervention- Special Branch (UK) cont.

  27. REASONS FOR INTRA- ORGANISATION COORDINATION • Intra organisation means being or occurring within an organization. • Airport ground handling operations include the services that are provided to an aircraft between the time of its arrival, and departure for next flight, and can be broadly classified as ‘terminal operations’ and ‘airside operations’. • Terminal operations include services such as baggage handling, passenger loading/unloading, transit passenger handling, security checks and cargo handling. Airside operations include ramp services, on-ramp aircraft servicing, on-board services, and external ramp equipment.

  28. REASONS FOR INTRA- ORGANISATION COORDINATION cont. • Ramp services include processes such as supervision, marshalling, start-up, moving/towing aircraft, and implementation of safety measures. • On-ramp aircraft servicing include routine and non-routine maintenance, refuelling, checking of wheels, de-icing, servicing of toilet, supply of potable water, and cleaning of windows and nacelle. • On-board services include catering services, in-flight entertainment, cleaning, and other minor servicing of cabin fittings and seating configuration. • External ramp equipment operations include passenger steps, cargo loaders, mail and equipment loading, and crew steps on all freight aircraft.

  29. REASONS FOR INTRA- ORGANISATION COORDINATION cont.

  30. REASONS FOR INTRA- ORGANISATION AND INTER- ORGANISATION COORDINATION • interorganizational is a system between organizations, or "shared information system among a group of companies. • Ground handling services are either provided by the airport, the airline or any other third-party ground handling company. An airline may choose to provide ground handling services itself, i.e., self-handling, or can contract another company to provide such services, i.e., third-party company, which could be another airline providing such services or a dedicated ground handling service provider.

  31. REASONS FOR INTRA- ORGANISATION AND INTER- ORGANISATION COORDINATION all the necessary ground handling services are not provided by a single company, but usually split between few of the service providers. For example, an airline handling the passenger services can contract the ramp services to other ground handling service providers. Ground handling service providers include airport’s ground handling companies, independent operators, self-handling airlines, and third-party companies. ground handling tasks are very diverse and the operations are carried out simultaneously to decrease aircraft’s ground time, hence increase the ‘aircraft utilization rate’. Delays result in heavy loss and also might lead to compensation payments. Thus, time-efficiency in ground operations is always a high priority. This makes ground handling operations even more challenging as the efficiency of ground handling operations depends on coordination between various technological equipment, staffs and information support systems.

  32. REASONS FOR INTRA- ORGANISATION AND INTER- ORGANISATION COORDINATION • Speed of operations, efficiency and accuracy are highly essential in ground handling operations to minimize aircraft turnaround time and the handling costs. • Ground handling operations use specialized equipment to provide various services, and must be available as and when required to avoid delays. Also, different set of activities have to be done in parallel at a set schedule and also in an orderly manner. For example, few of the ground handling activities need to be performed as soon as the aircraft arrives at their parking stand, while some other procedures could be carried out at the time of departure.

  33. REASONS FOR INTRA- ORGANISATION AND INTER- ORGANISATION COORDINATION

  34. METHODS AND SYSTEMS USED TO FACILITATE COORDINATION • CONTROL ROOM FUNCTIONS • Durin­g peak air travel times in the United States, there are about 5,000 airplanes in the sky every hour. This translates to approximately 50,000 aircraft operating in our skies each day. How do these aircraft keep from colliding with each other? How does air traffic move into and out of an airport or across the country? • The task of ensuring safe operations of commercial and private aircraft falls on air traffic controllers. • air traffic control as one of the most critically important functions of airport operation.

  35. METHODS AND SYSTEMS USED TO FACILITATE COORDINATION • CONTROL ROOM FUNCTIONS cont.

  36. METHODS AND SYSTEMS USED TO FACILITATE COORDINATION • CONTROL ROOM FUNCTIONS cont. LET’S EXPLORE WHAT IS AIR TRAFFIC CONTROL https://www.youtube.com/watch?v=m5KOgETF78o

  37. Control Room Functions- A look at Canada • Inside Control Tower Airport • https://www.youtube.com/watch?v=e6BoOqwJ57w

  38. METHODS AND SYSTEMS USED TO FACILITATE COORDINATION • GATE ALLOCATION

  39. METHODS AND SYSTEMS USED TO FACILITATE COORDINATION • GATE ALLOCATION cont. • Since the airline can determine on its own which gate to use, they can theoretically strategically place planes based on connections. However, given the sheer number of flights at major airline hubs it is probably more of a "this gate is available, put the plane there" type mentality. At smaller airports it probably does not matter much as the gates are not that far apart to begin with. • Some airports / terminals have multi-use gates that are not assigned to one particular airline. This is usually in international terminals where foreign carriers tend to have only one flight a day into an airport, so it does not make sense to dedicate one gate for a single airline.

  40. METHODS AND SYSTEMS USED TO FACILITATE COORDINATION • GATE ALLOCATION cont. In this case the airline's dispatch probably coordinates with the airport before the plane lands to determine which gate the plane will be parked at. Dedicated gates are more prevalent at major hubs. When a plane is about to land at an airport, the plane's radio is typically set to the airport's control tower frequency. After landing the plane is handed over to a "ground control" frequency (typically at larger airports) where the pilot tells the controller which gate he/she is heading to and the controller will give the pilot the clearance and routing to reach that gate.

  41. METHODS AND SYSTEMS USED TO FACILITATE COORDINATION • ESCORTING PASSENGERS (Meet and Assist Services)

  42. METHODS AND SYSTEMS USED TO FACILITATE COORDINATION • ESCORTING PASSENGERS (Meet and Assist Services) cont. • Airport Passenger Services Representative will be holding a welcome sign including the guest's name, company name, logo or some other previously arranged symbol. The guest is then accompanied through the various checkpoints (security, Visa upon arrival (if required), passport control, immigration, customs, and luggage collection. Depending on the arrangements our representative will escort you to the arrivals area, vehicle, or family members awaiting your arrival.

  43. METHODS AND SYSTEMS USED TO FACILITATE COORDINATION • MONITORING BAGGAGE DELIVERY AREA • International Air Transport Association is a trade association of the world's airlines. Consisting of 268 airlines, primarily major carriers, representing 117 countries, the IATA's member airlines account for carrying approximately 83% of total Available Seat Kilometres air traffic. • IATA members shall maintain an accurate inventory of baggage by monitoring the acquisition • and delivery of baggage. • LET’S EXPLORE • https://www.iata.org/whatwedo/stb/Documents/baggage-tracking-res753.pdf

  44. METHODS AND SYSTEMS USED TO FACILITATE COORDINATION • MONITORING BAGGAGE DELIVERY AREA cont. LET’S EXPLORE RFID Baggage Tracking System for Airlines and Airports https://www.youtube.com/watch?v=TYspNRC8NnU DELTA: https://www.youtube.com/watch?v=YwgxXkstbz0

  45. Arrival Information Display information System Failure

  46. LOST UNACCOMPANIED MINOR • Airlines charge extra for unaccompanied minors, but in practice that doesn’t mean that anyone is watching your kid for most of the journey. • Delta • https://www.youtube.com/watch?v=ZMT3kKLzeCA • United Airlines • http://www.click2houston.com/news/child-left-alone-at-iah-after-flight

  47. BAD WEATHER DELAYS

  48. Worst 10 airports for weather-related delays in the winter

More Related