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Personalisation – A Service Development Group Agenda Nigel Henderson

Learn about the concept of personalisation in service development and how it allows individuals to participate in shaping the services they receive. Explore the benefits, principles, and strategies for implementing personalisation in social care.

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Personalisation – A Service Development Group Agenda Nigel Henderson

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  1. Personalisation – A Service Development Group Agenda Nigel Henderson

  2. Personalisation - What is it? It’s not rocket science! ‘It enables the individual alone, or in groups, to find the right solutions for them and to participate in the delivery of a service. From being a recipient of services, citizens can become actively involved in selecting and shaping the services they receive.’

  3. Linked to National Care Standards • dignity • privacy • choice • safety • realising potential • equality and diversity

  4. Fits with the principles of good social care practice which • ‘…promotes social change, problem solving in human relationships and the empowerment and liberation of people to enhance well-being..’ • International Association of Schools of Social Work 2001

  5. Not just individualised service • But also preventative services • Enables service user and carers to manage risk and resources alongside professionals • Not about ignoring professional judgement • But engaging in a dialogue

  6. Why personalisation? • Traditional professional service delivery models cannot cope • Too expensive and cumbersome • New models to combine participants and professionals • Getting away from the social care value chain – ‘welfare to wellbeing’

  7. Why do we need it? Focus on preventative support may reduce burden on crisis services More user involvement may ensure more effective success

  8. Social Care in Scotland • Personalisation is the foundation of good social work practice • Research indicated that a number of systemic factors mitigated against it • Social workers become risk managers • Gatekeepers • Allocators • Controllers • Reactive services rather than anticipatory

  9. Areas for Change • Personalisation as prevention • Personalisation for complex cases • Personalisation as choice

  10. How do we do it? Some ideas…. • Tools – eg assessments, risk management.. • Finance – integration of budgets, investment in preventative services, more devolvement to frontline and service users • Workforce –fresh look at roles, skills gaps, unpaid carers

  11. Mixed economy of care – variety in the market place, to ensure choice. Planning, commissioning, procurement and contracting practice • Performance measures – people have greater say over the quality of their services, more involvement in internal quality assurance as well as external inspection

  12. Personalisation as vision • Important part of the public sector reform agenda • Acknowledgement that there are issues • Risk • Financial constraints • Leadership • Equity of service provision, • Investment in preventative work vs crisis management

  13. Your role? What are your issues?

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