Case 1.3: Tom Coronado

1. Based on the case description, is Tom a staff manager, a functional manager, or a general manager? Explain your answers. Case 1.3: Tom Coronado • Tom is a staff manager because he is in charge of payroll which does not directly contribute to production. ONE POSSIBLE ANSWER • Tom is a functional manager because he works in one specific area—payroll. ANOTHER POSSIBLE ANSWER

2. Is this description of Tom Coronado’s work day consistent with the ideas on managerial work advanced in Chapter 1? Why or why not? • Yes—he works long hours, his day is hectic, he is constantly interrupted, he works with many media, and accomplishes tasks through other people. ANSWER

3. Which of the essential managerial skills, roles, and functions is Tom using? Give examples from the case description. Managerial skills • Technical—he understand the payroll, he answers questions about the mistakes in the payroll • Human—he answered the phone, went to a meeting, dealt with employees upset for the payroll mistakes, he will speak at a an outside association • Conceptual—understood and fixed the payroll problems, implemented a new payroll system

4. Managerial roles • Interpersonal—talking and communicating with people • Informational—understanding the problems with the payroll and gathering data • Decisional—problem solving the issues with payroll

5. Managerial functions • Planning—implementing a new payroll system • Organizing—working in the personnel • department making sure that people are paid • Leading—helping people • Controlling—fixing the payroll problems