Mailing Innovation Cap Metro Area Focus Group June 4 2014 Lance Bell Program Manager Business Mailer Support HQ

1. Mailing Innovation Cap Metro Area Focus Group June 4 2014 Lance Bell Program Manager Business Mailer Support HQ

2. Agenda • Streamlined Acceptance • Full-Service • eInduction • Seamless • Recap and Q&A

3. The current state of mail acceptance and verification is based on a manual process…

4. Future state utilizes technology to improve efficiencies across the supply chain

5. Agenda • Streamlined Acceptance • Full-Service • eInduction • Seamless • Recap and Q&A

6. What is Full-Service? • The following categories are eligible for a per piece Full-Service discount • First-Class Mail® postcards, letters and flats • Standard Mail® letters and flats • Periodicals letters and flats • Bound Printed Matter flats • Standard Mail Basic Carrier Route (CR) flats* • Standard Mail High Density CR flats* • Standard Mail High Density Plus CR flats* • Periodicals CR flats • Not Eligible for Full-Service (even with an IMb) • Standard Mail Saturation CR flats • Bound Printed Matter CR flats or DDU-entered flats • Business Reply Mail (BRM), QBRM, CRM or PRM ** * Not eligible for free full-service ACS ** IMb required for QBRM and PRM Introduction

7. What is Full-Service? Full-Service requires Intelligent Mail barcodes on mailpieces, trays and containers, and requires electronic documentation of mailing information (eDoc). REQUIREMENTS Full-Service Requirements 7

8. Full-Service Benefits RETIREMENT OF PERMIT FEES FREE ADDRESS CORRECTION TRACKING & VISIBILITY MAIL ANYWHERE LOWER COST • Access to lowest possible rates • Access to mailing incentives • Use of One Permit Across All Mailing Locations (“Mail Anywhere”) • Track and Monitor Service Performance • Start-the-Clock • Bundle, Tray, Container, and Piece Visibility and Tracking • Free Address Correction • Change of Address and Nixie • Elimination of permit fees via Mail Anywhere IMPROVED DATA QUALITY 74% of automation volume is now Full-Service

9. Full-Service Benefits: Permit Fee Waiver • Waiver of permit fee is a Full-Service benefit • Permit fee waived by PostalOne! when cumulative Full-Service percent remains at 90% or better of total volume

10. Full-Service Benefits: Mail Anywhere The Mail Anywhere program allows the same permit to be used at every mail entry site without having to pay additional fees! • Benefits: • Maintain one locally-held trust account or a single CAPS account for mailings nationwide • Manage one permit versus multiple permits • Greater flexibility in production of mailings • Issuing office Permit Number and City/State or Company Permit Imprint indicia may be printed on the piece and entered at any location Chicago New York

11. Full-Service Benefits: Mail Anywhere Mail Anywhere is available to customers mail more than 90% Full‐Serviceandmeet the criteria below for a calendar month • Eligible Permit Types:  • Permit Imprint   • Precanceled Stamps   • Metered Mail  • OMAS (future) • Periodicals • Q: If I’m a mail owner and I switch preparers, am I still eligible for Mail Anywhere? • A: Yes if your new MSP has been approved • E-mail PostalOne! Help Desk at postalone@usps.govto sign-up for Mail Anywhere

12. CRIDs and MIDs Customer Registration ID (CRID) • Unique ID number issued by USPS • Identifies customer’s physical business location (address) • One CRID for each business location 4432002 CRID Mailer ID (MID) • 6 or 9 digit number issued by USPS • 6 digit > 10M pieces • Used in Intelligent Mail barcodes • Used in eDoc to Identify Mail Owner and Mail Preparer • MID always associated with a CRID • Single MID may be associated with one CRID or multiple MIDs may be associated with one CRID

13. CRIDs and MIDs: How to Obtain One as a Mail Owner Through the Business Customer Gateway (BCG) https://gateway.usps.com Register new account to obtain CRID and MID • Mail Owners can: • Automatically receive a CRID and MID when creating an new business account • Obtain additional MIDs for an existing business account 13

14. CRIDs and MIDs: Requesting an Additional MID as a Mail Owner Click on “Request a MID” Select the business location, type of MID and the quantity of MIDs requested • Obtain additional MIDs through “Mailer ID” portal through: • Mailing Services menu • Shipping Services menu OR • The Favorite Services panel  Mailer ID button 14

15. CRIDs and MIDs: Mail Owner View Mail Owners may view their CRID and MID(s) by clicking on Manage Account under the Manage Profile page If a user has multiple locations (CRIDs), after clicking on “Manage Account”, they can view all their CRIDs under the “Manage Locations” tab. 15

16. CRIDs and MIDs for MSPs Mail Service Providers functionality: • Obtain Individual or bulk MIDs and/or CRIDs on behalf of clients and • Validate MID or CRID information provided by a client Option will only be present when the user has a business location (CRID) designated as an MSP on their account 16

17. CRIDs and MIDs for MSPs:Requests & Validations Mail Preparers can request individual/bulk CRIDs and/or MIDs and validate CRIDs and MIDs on behalf of a client

18. Intelligent Mail Barcodes Intelligent Mail Barcode for Mailpieces Intelligent Mail Barcode on Handling Units Intelligent Mail Barcode for Containers

19. Intelligent Mail Barcode for Mailpieces • Barcode uniqueness • Must remain unique for the previous 45 days from the postage statement mailing date • Enables tracking • Provides data to mailers • Barcode uniqueness is comprised of: • Class of Service Type (STID)+Mailer ID (MID) + Serial Number • Exception: • For mailings less than 10,000 pieces where postage is affixed to the piece at the correct price OR all mailpieces are identical weight and separated by price In these conditions, mailers may use identical barcode Serial Numbers within a single mailing but must maintain uniqueness across mailings for 45 days

20. Intelligent Mail Barcode for Mailpieces: Service Type ID • A three-digit code in each IMb • Provides the following information: • Mail class • Address correction service, if any • ACS options • Full-Service or non Full-Service • IMb Tracing, if desired Example STIDS • A table of STIDs is available on the RIBBS website: • https://ribbs.usps.gov/intelligentmail_mailpieces/documents/tech_guides/stid.pdf

21. Intelligent Mail Barcode: Handling Units • Barcode uniqueness • Must remain unique for the previous 45 days from the postage statement mailing date • Enables tracking • Provides data to mailers • Barcode uniqueness is a comprised of: • Mailer ID (MID) + Serial Number INTELLIGENT MAIL BARCODE ON HANDLING UNITS For Mailings less than 10,000 pieces, mailers may use identical Serial Numbers within a single mailing but must maintain uniqueness across mailings for 45 days if all pieces are identical weight and separated by price or if postage is affixed to the piece at the correct price

22. Intelligent Mail Barcode: Containers • Barcode uniqueness • Must remain unique for the previous 45 days from the postage statement mailing date • Enables tracking • Provides data to mailers • Barcode uniqueness is comprised of: • Mailer ID (MID) + Serial Number INTELLIGENT MAIL BARCODE FOR CONTAINERS

23. Container Placards • Used on containers such as pallets, All Purpose Containers (APC), hampers, and pallet boxes. • Includes the Intelligent Mail Container Barcode (IMcb) and text identifying the destination and type of mail. • At least two clearly visible placards must be affixed on adjacent sides of each pallet, outside of any shrink wrap (see DMM section 708.6.6 for more info) • Container Placards can be two sizes: • 8” minimum by 11” • Self‐Adhesive 4” by 7” • Required for Full-Service mailings but there are some exceptions • Generally container barcodes and placards are not required for small volume mailings entered at a BMEU or Post Office • Rule of Thumb • If you have more than 1 pallet for a mailing, a container placard is required

24. Electronic Documentation (eDoc) Electronic Mailing Information (eDoc) • What goes in eDoc? • Unique barcodes • Nesting identification: which pieces are in which trays and which trays are in which container • Rate information • Identification of eDoc submitter, Mail Owner and Mail Preparer (By/For) • Entry location of mail (Locale Key) IMb Rich Mailing Information 24

25. eDoc: CRIDs and MIDs Used for Identification • eDoc submitter is identified by the CRID • Mail Preparers and Mail Owners must be identified within the eDoc • This identification is called BY/FOR • Mail Preparer (BY) • Identification through: • CRID • MID • Mail Owner (FOR) • Identification through: • CRID • MID • Permit • Exception: If a Mail Preparer mails for multiple Mail Owners and some have fewer than 5,000 pieces per mailing, those Mail Owners do not need to be identified within eDoc to claim the Full-Service discount but will need to be included if the Mail Owner wishes to receive Full-Service Feedback such as address correction. Uses of CRIDS and MIDs

26. eDoc: USPS Use of By/For USPS uses the Mail.dat/Mail.XML Mail Owner fields to: • Identify Mail Owners for Full-Service compliance (By/For) • Mail Owner MID, Mail Owner CRID, or the Mail Owner Permit determine if the Mail Owner is identified in the eDoc • Validate nonprofit rate eligibility • Today, USPS validates Mail Owner Permit or the paying Permit for valid nonprofit authorization • Display Mail Owners on Postage Statements • Only displays information if Mail Owner permit field is populated Note: BY/FOR data is also used for determining volume for various incentive programs offered by the Postal Service 26

27. eDoc: Who gets Data using By/For? • Mail Preparer will receive Start-the-Clock, Visibility, and Mail Quality Feedback • Mail Owner will receive ACS, Start-the-Clock, Visibility, and Mail Quality Feedback Note: Piece Visibility (IMb Tracing) is provided to the MID on the mailpiece

28. eDoc: What Are Data Distribution Profiles? • Data Distribution profiles allow a third party to receive Full-Service data • Full-Service ACS™ • IMb Tracing   • Full-Service Start The Clock/Container Visibility • Bundle Visibility • Tray Visibility • Profiles are set up in the Mailer ID system • Parties must be entered into the Mailer ID address book in order to be selected for a data distribution profile • MID Owners also have the option to delegate management of their data distribution profile to a third party

29. eDoc: Entry Location of Mail Locale Keys • Unique identifiers used for USPS origin entry and drop shipment sites for each contaainer • Should be populated in Mail.dat and Mail.XML • Obtain at fast.usps.com • Click on Resources • Click on Drop ship Product File

30. eDoc: Entry Location of Mail Locale Keys • These files should be incorporated into your software • When you create eDoc, your software should give you the opportunity to identify where you are entering your mail To retrieve the files manually, click on… • Mail Direction files or the Address file for Destination entry • BMEU File for Origin entry

31. eDoc: Methods Full-Service Requirements 31

32. eDoc: Full-Service Electronic Verification • Full-Service Electronic Verification is a system-driven check of the mailer’s electronic mailing documentation against Full-Service preparation rules • All verifications are performed only looking at values provided in the eDoc • This is why preparing your eDoc correctly is so important! • Results available within 48 hours of processing the mailing

33. Mailer Scorecard • Summarizes Full-Service performance • Compare across facilities • Available for eDoc Submitters, preparers and owners • Manage mailing quality • View errors in detail

34. eDoc: Full-Service Electronic Verification • Mailers will be expected to be below thresholds before activation

35. Full-Service Invoices – January 2015 • Total Full-Service volume for previous calendar month (Dec 2014) used to evaluate if established thresholds met for electronic verifications • If thresholds met, no invoice generated • If thresholds exceeded, invoice is generated 10 days after month end • Within 10 days of invoice generation • Mailer may be paid invoice in PostalOne! using any permit linked to their CRID • Mailer may request a review by USPS if they disagree with the invoice 10th End of month 20th 10 Days

36. Mailer Scorecard: How to Access • Enter the appropriate user name and password in the Business Customer Gateway • Select Sign In

37. Mailer Scorecard: How to Access • Scroll down to the Tools & Wizard section • Select Mailing Reports

38. Mailer Scorecard: How to Access • Select Mailer Scorecard

39. Mailer Scorecard: How to Access Reports can be run as the eDoc submitter or Mail Owner The information is similar - the following illustrates the eDocsubmitter view

40. Mailer Scorecard: How to Access Right-click on a CRID in the Mailer Scorecard to drill into a detailed report

41. Reports: Error Details by Error Type • The Error Details by Error Type report is the default drill from the Mailer Scorecard and provides the listing of error codes and number of errors • Choose the Full-Service Electronic option to view errors • Drill from the Error Details by Error Type Report to view the Mail Quality Detailed Error Report, which provides even greater detail • Detailed errors include potential resolution actions and additional error information to further investigate the errors Error Details by Error Type

42. Reports: Job Error Type • The Job Error Type report is the drill from the Error Details by Error Type report or directly accessible from the Mail Quality folder • Provides error details for a specific job Job Error Type Job Error Type

43. Reports: Detailed Error • The Detailed Error report is the drill from the Job Error Typereport • Provides error details at the finest level Detailed Error Detailed Error

44. Full-Service Mailing Solutions • When getting started with Full-Service… • Talk to your MSP • Consider using a Full-Service Certified MSP • Talk to your software provider • Consider using a Full-Service Software Vendor List of certified MSPs and full-service software vendors are available on RIBBS under Getting Started with Full-Service Intelligent Mail

45. Full-Service Mailing Solutions:MSP Certification • Minimum 90 days of Full-Service mailings required to be eligible for certification • Two types of certification • Standard • Platinum • How to get certified • Review your Mailer Scorecard • Submit an application • USPS internal review RIBBS Intelligent Mail Getting Started page:

46. 8 – Work Group 149 – Final Update Full-Service Mailing Solutions:MSP Certification • Standard / PlatinumFull-Service Certification • To qualify: • Achieve/Maintain quality thresholds in scorecard • Establish quality processes to meet standards • Perform internal audits • Achieve a score of 95% or higher on an external audit • Benefits • Listing on RIBBS/USPS.com website • Certificate

47. Full-Service Mailing Solutions:Certified MSPs Certified mailers listed in MSP/Mail Owner Informational Sheet on RIBBS: - Located in right “Important Updates” side bar on every RIBBS page

48. Full-Service Mailing Solutions: Software Vendors USPS has been working with Software Vendors to certify their products To become a certified Full-Service Software Vendor, follow these steps: • Gain Access to TEM • Fill out Enrollment Tool to Determine Relevant Test Scenarios • Generate, Submit and Review Test Files • Submit Completed Vendor Enrollment Toolwith Test File Job ID Numbers • Review Finalize Postage Statements and Review Outputs of Test Scenarios • USPS will Record Capabilities and Issue Authorization For more information, go to RIBBS > Certifications > eDoc & Full Service and click on “eDoc and Full-Service Authorization Guide for Software Vendors” https://ribbs.usps.gov/electronicdoc/documents/tech_guides/temguides.htm

49. Full-Service Mailing Solutions:Software Vendors Certified Full-Service Software Vendors are posted on the RIBBSeDoc & Full-Service page (Certifications > eDoc & Full-Service)

50. Full-Service Mailing Solutions:Software Vendors Note: TEM is NOT REQUIRED for mailers using one of these vendors