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Facilitative Leadership

Facilitative Leadership. Presented By: Faye Roberts Compiled By: Faye Roberts & Phianna Lee Fall 2013. OVERVIEW. Objectives CCSYR Values Ground Rules What is Facilitation? What does it mean within our group? Who facilitates? Exercises Keywords & Concepts Facilitation Tips

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Facilitative Leadership

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  1. Facilitative Leadership Presented By: Faye Roberts Compiled By: Faye Roberts & Phianna Lee Fall 2013

  2. OVERVIEW • Objectives • CCSYR Values • Ground Rules • What is Facilitation? • What does it mean within our group? • Who facilitates? • Exercises • Keywords & Concepts • Facilitation Tips • Video Clips • Reflection/Questions? • Resources

  3. OBJECTIVES • The training must be participatory • Reflect our values of the agency • Carried forward into our programs in our Conversation sessions, mentorships and events • Build on the knowledge sharing of our newcomers to our volunteers and beyond in to the community • To identify the knowledge, skills and attitudes our volunteers have to communicate across cultural boundaries • To put the values of respect and diversity into practice in our everyday lives

  4. CCSYR VALUES

  5. GROUND RULES • Share knowledge • Be open • Show respect • Listen to each other • One person speaks at a time • Honest with feedback • Give feedback in writing • BE YOURSELF!!!

  6. INTRO NAME GAME *** May do one of the below due to time constraint *** • Circle name game:Names are said around + adjective/animal that starts with same letter as their name • One minute intros: Introduce themselves in whatever way they want (different types of expression - dance, song, or just speaking) • Diversity welcome:Welcome all different types of diversity in the room to make people feel included, acknowledge & show respect important differences that exist “I’d like to welcome into the room…” • Women, men, transgendered people” • Young people, older people, people of all ages” • Single people, married people, people who are dating • Your families and people who supported you to be here • People who speak English, Spanish, Chinese, etc…. • People who are (name the different races or ethnicities in the room) • People who are from (name the different geographies in the room) • The people native to this land • Your emotions – joy, grief, anger, disappointment, inspiration & otherwise.

  7. What is Facilitation?

  8. Define Facilitation • Helps people think, understand, & communicate their thoughts • Focus on goals & outcomes of the group • Brainstorm ideas together • Engage & encourage each other to participate • Feedback & questions are always welcome!

  9. What does it mean within our group?

  10. It means using the KSA’s Knowledge • Volunteer’s Role: Know what resources & programs available in community • Challenge: Try not to ignore the topic/participants • Solution: Go around the group & ask newcomers to participate Skills • Volunteer’s Role: Have problem solving skills • Challenge: Make participants comfortable/at ease with the group • Solution: Greet each other by name to make participants feel welcomed Attitudes • Volunteer’s Role: Comfortable in the mutual sharing of information • Challenge: Language barrier • Solution: Give assurance that it is all right to make mistakes during conversations

  11. Who Facilitates?

  12. Volunteers & Newcomers! • Volunteers =Leadership + Direct the Conversation

  13. Volunteers & Newcomers! • To allow newcomers to participate in a manner that shares: • Respect • Power/Empowering • Acceptance (not just tolerate)

  14. EXERCISES • Effective listening skills + feedback skills + conflict resolution = framework to present • Volunteers to present their own experiences as a part of everyone’s learning • Apply “labels” to each individual & ask them how they feel/react – different walks of life to tie into diversity/anti-oppression

  15. KEYWORDS & CONCEPTS

  16. EMPATHY • Application/Applied/Shared Learning • Recognize emotions in others • Fundamental “people skill” • Aware of the needs/wants • Consider other’s feelings & factors in decision making • Attempt to put yourself in someone else’s shoes to feel & understand the person’s perspective

  17. ACCEPTANCE • …is simply seeing something the way it is and saying, “That’s the way it is.” • “When reality confronts our notion of what reality should be, reality always wins.” (struggle with reality OR turn away from it) • ACCEPTANCE IS SIMPLY NON-JUDGMENTAL UNDERSTANDING, NOT AGREEMENT, sanction, compliance, sympathy, encouraging, and the like

  18. C.O.N.T.R.O.L. vs. D.I.A.L.O.G.U.E. • Encourages CONFLICT • Encourages RESOLUTION

  19. C.O.N.T.R.O.L. TALK C = Critique / Complaint O = Offer new / old information N = Negotiate change in other T = Terminate / Take it personally R = Righteous anger / indignation O = Overt (passive) aggression L = Lay blame

  20. D.I.A.L.O.G.U.E. TALK D = Descriptive Language I = I-messages A = Appreciative Questions L = Listen Actively O = Open Acknowledgement G = Genuine Support U = Understand First E = Emotional Self- Awareness Otters Holding Hands http://www.youtube.com/watch?v=fKPx5OaMHjw

  21. LISTENING SKILLS 1) Choose to listen 2) Use open-ended comments/ questions 3) Use close-ended questions for details 4) Be an effective listener 5) Identify information to resolve conflict (not their behaviour) 6) Summarize to verify & support for mutual understanding, despite disagreement

  22. STAND BY YOUR QUOTE • Objective: To introduce leadership discussion &awareness • Encourages each participant to make a personal statement about his/her understanding of what makes a good leader • Participants out of their chair & on their feet! • Place thoughtful leadership quotes on the walls • Quotes touch on different aspects of leadership • Stand by one quote that resonates well with personal views on what makes a good leader • After chosen a quote(s), explain to the group why his/her chosen quote is important to them • Share a leadership insight • Facilitator can write key ideas/words on white board • Further discussion questions/serve as a "bridge" to additional leadership content [can use quotes from Gmail]

  23. CONFLICT A.B.C.’S A = Assumptions  Road to conflict B = Believing is Seeing C = Conclusions  Two people can have very different conclusions of the same piece of data/picture/event

  24. CONFLICT A.B.C.’S • What contributes to our A.B.C.’s? • Personality • Culture • Gender • Religious Beliefs • Personal/Family Beliefs • Previous Experience (can tie into Diversity/AOP piece?)

  25. D.E.A.L. METHOD IN DIFFICULT SITUATIONS • Describe(unwanted behaviour from others) • Express(what you feel about this behaviour) • Ask (what you want the other to do; requests explicitly for a behaviour change) • List the consequences (write out payoffs/penalties, if contract is kept/broken)

  26. D.E.A.L. METHOD IN DIFFICULT SITUATIONS • Role playing • Skits (provide a different situation (1-3 scenarios) to each group & apply DEAL?) Immigration Role Play https://educationforjustice.org/free-files/ImmigrationRolePlay07.pdf http://www.state.nj.us/education/cccs/21cu/1/Immigration%20Role-Play%20Handout.doc To role play: • Identify the situation. • Add details. • Assign roles. • Act out the scenario. • Discuss what you have learned. http://www.mindtools.com/CommSkll/RolePlaying.htm

  27. SOME HELPFUL FACILITATION TIPS • Hold boundaries– time, number of questions, safe space • Take risks– asking difficult/”stupid” questions, group dynamic development • Be transparent– open why doing particular activities/ new experiments • Listen for emotions– read the group’s emotions & reactions; what is not being said; who is not speaking (probe with questions)

  28. SOME HELPFUL FACILITATION TIPS • Have clear goals– know what you want out of a particular session • Reflect and summarize -take, generalize & summarize what topics are present to lead to good conclusions • Ask questions - clarification or go deeper; to guide back on topic: • Can you give me an example of that? • Can you say more about that? • How did you get to that conclusion? • How do you see that relating to [whatever topic you’re covering]? • What do you think a solution to that could be? • Have you experienced something like that before?  What was it?

  29. FACILITATIVE LEADERSHIP CLIPS • Introduction to Facilitative Leadership http://www.youtube.com/watch?v=FtjBZATOSkw(2:53 mins) • TEDxHampshireCollege - Jay Vogt - The Art of Facilitation: Changing the Way the World Meets http://www.youtube.com/watch?v=ZfZOvSU8PJE(18:08 mins) [0:57–5:37 mins] & [9:33-15:48 mins]

  30. Please welcome our Guest Speaker, Ali(Tie into AOP)

  31. From Ali, we learn to… • Appreciate the great stories shared from a newcomer’s perspective to enrich our lives • Value the newcomer’s ability to teach us new knowledge • Acknowledge the value of collaborative learning (2-way street) • Be mindful of anti-oppression!

  32. REFLECTION & QUESTIONS?

  33. RESOURCES • http://www.scaddingcourt.org/publication/pdflibrary/ceapc_workshop/Newcomers.pdf (some PPT outline ideas for reference) • Handouts on PPT slides & KSA’s • Rewards & Incentive Ideas: http://www.uwsummit.org/campaign_info/funevents.htm • Certificate of Completion • Can write questions on sticky notes for further discussion (if embarrassed/uncomfortable to share in public)

  34. ~THANK YOU~ Hope you had a great time with us today!   

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