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Of course customer services play a very major role in catering business and so it the way you respond to their feedbacks. No matter the feedback is positive or negative, it is very important to respond them. If it is positive, just reply them with a thank you note and if it is negative, reply them with any solution and apologies for inconvenience. In both cases, your response matters a lot and decided whether you are going to get the customer back or not according to event software programs experts.
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6 BAD DECISIONS THAT CAN DESTROY YOUR CATERING BUSINESS It’s hard to differentiate between good and bad decisions and knowing how to know the difference is the art of business. Let’s know which of your decisions are sabotaging your catering business according to event software programs experts. It’s hard to differentiate between good and bad decisions and knowing how to know the difference is the art of business. Let’s know which of your decisions are sabotaging your catering business according to event software programs experts. 1. Not Improving Your Communication Skills The catering business is a kind of business that requires excellent communication skills as this is the key point which decides either the customer will come back or no regardless of your services or products being excellent. Many people assume themselves to be very good at it but they need improvement badly. So, if you feel you are not getting the response you should be getting then just give a
thought to your way of dealing with customers. Maybe you need a lot of improvement at this point. 2. Not Responding to Customers’ Feedbacks Of course customer services play a very major role in catering business and so it the way you respond to their feedbacks. No matter the feedback is positive or negative, it is very important to respond them. If it is positive, just reply them with a thank you note and if it is negative, reply them with any solution and apologies for inconvenience. In both cases, your response matters a lot and decided whether you are going to get the customer back or not according to event software programs experts. 3. Not Hiring a Good Staff Well there is no set criteria of a good staff when you are hiring people but you have to evaluate their time to time to see their effects on your business. Catering business is very sensitive so you should know your staff is capable enough to handle your customers without losing them. If you don’t feel the need of evaluating your staff, then you are doing a big mistake which will make you regret soon. 4. Not Focusing on Your Social Media Presence Nowadays, social media hold a very important place in business market where people scan all your business profiles and reviews on social media before hitting you for any order or information. If you are not focusing on your social media appearances or your reviews on social media, then consider it an alarming situation for your business. It requires a lot of attention to keep your followers satisfied and make your reputation up to the mark in overall market. 5. Not Up for Taking Risks
When you have decided to start your business, make sure you are ready to take some huge risks which are a necessity to grow in this competitive market. There are lots of hurdles that come your way where you need to take some risky decisions but if you don’t do that, you might face more loss according to caterer solution experts. Also, in the long run, it is important to grow faster when the market is too much saturated and you have to keep your name alive. 6. Not Ready to Invest More When Needed There are certain points of time when your business needs some more investment but if you are unwilling to do that, you might end up facing some huge loss unexpectedly. So, you need to understand investments always keep some returns so don’t fear to put in some more, you might get more results than your expectations.
