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Management and Operations MD021

Agenda. My BackgroundSyllabusOverview of Operations ManagementCompetitiveness

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Management and Operations MD021

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    1. Management and Operations (MD021) Topic 1 Introduction Competitiveness, Strategy and Productivity

    2. Agenda My Background Syllabus Overview of Operations Management Competitiveness & Competing via Operations Overview of Strategy Measuring Productivity

    3. My Background Educational Background PhD, Operations and Management Science, University of Minnesota (1999) AB, Economics, The University of Chicago (1989) Practical Experience Paid for college by working in manufacturing plants, service facilities, and performing maintenance Work-Study student in U of C B-School admissions department (1986-1989) Economic/econometric consulting (RCF Economic and Financial Consulting, Inc., 1989-1992) Entered grad school in late 1992 Rock and Roll band (1995-1996) Served on Board of Directors of Minnesota Music Academy, a 501(c)(3) nonprofit corporation (1996-1999) Secretary/Board Member of my wife’s for-profit corporation (2004-2006)

    4. Let’s Look at the Syllabus

    5. A Few Questions for You

    6. Questions for You Upon graduating, do you plan to obtain a job in operations and/or operations management? If not, what non-operations job are you planning on getting?

    7. Much of World History Concerns the History of Operations Management Production by craftsmen and apprentices Industrial revolution (1770’s) Scientific management (1911 - present) Mass production Interchangeable parts = standardization Division of labor Human relations movement (1920-60) Decision models (1915, 1960-70’s) Influence of Japanese manufacturers (1970s-1980s) Coordination of Operations via the Internet (1990s-2000s) Rise of China and India (2000s) Focus on Mass Customization (2000s)

    8. Some Themes of Operations Management Throughout History Introduce science and technology into production/management methods Improve speed of processing Reduce variability of consumer demand within the production process Identify and eliminate process bottlenecks Improve quality Improve value-added steps of the process Eliminate non-value added steps from the process

    9. Introduction to Operations Management

    10. Operations Systems or processes that create goods and/or services The transformation processes that convert inputs to outputs

    11. Types of Products: The Goods-Services Continuum

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