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Work-based problem and how can it resolved by communicating at different management levels for an organization to sustain in the market with the development purpose.
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INTRODUCTION This presentation explains a work-based problem that can be found in retail stores like Sainsbury’s and how such a problem can be solved with maximum involvement of managers has also been explained in the presentation. It also attempts to understand how the problem must be communicated to different management levels of the organization. In the later part, it highlights the use of effective time management strategies.
4.1 Solutions to Work-Based Problems Work-based problem within a retail store like Sainsbury’s can majorly be an issue related with negative customer response because of poor behavior and attitude of sales personnel. This kind of work-based problem can be solved by providing sound training to employees and communicating all the standards of performance in the store effectively. There are various solutions to the problem such as improving the appearance of sales personnel, teaching manners to them, and enhancing their language that they use while interacting with customers.
4.2 Communicating Problem to various Levels This problem must be communicated with a variety of styles to different levels of management of Sainsbury’s. The Strategic level requires a more formal approach since management deals in developing strategic goals and objectives of organization. Thus, communication must be clear and short. Tactical level is responsible to devise tactics and planning in order to direct efforts of human resource towards attainment of organizational goals and objectives. Thus, communication must be detailed and logical so that this level can come up with a sound course of action.
CONT. Operational level is responsible to carry out day-to-day activities and contribute well to the attainment of objectives. Thus, communication to this level must be very detailed and in the instructive format so that employees can follow effectively all the instructions.
4.3 Use of Effective Time Management Strategies There are various time management strategies which are discussed as under: Setting Priorities – This involves prioritizing tasks in order to cover up those tasks first that are important and require immediate action. Knowing how an individual spends time – This involves making an effort to know how the time is being spent by a person. This can be done by recording everything done within 10 or 15 minutes interval weekly or monthly.
CONT. Using Planning Tools – Using planning tools involves a number of tools that aid in managing time and completing tasks effectively. This aids in enhancing the efficiency and output of tasks completed by an individual. Tools involve electronic planners, pocket diaries, index cards etc. Most Suited Tool for Me – The most suited technique for time management for me is using planning tools. This is because they help me record all my tasks and priorities on the tool and further aids me manage my time by developing insights into how certain work must be done and within how much time.
CONCLUSION This presentation has discussed a work-based problem which can arise at a retail store. Also its solutions have been discussed which must be considered by managers to solve the problem. There are various levels of management to which work-based problems must be communicated with a variety of styles and approaches.
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