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Conflict, Ethics and Your Web Site

Conflict, Ethics and Your Web Site. David Lomas, University of Salford Amber Thomas, Becta. INSTITUTIONAL WEB MANAGEMENT WORKSHOP 2001: ORGANISING CHAOS. Dealing with Conflict. A3: Conflict, Ethics and Your Web Site Amber Thomas, Becta.

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Conflict, Ethics and Your Web Site

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  1. Conflict, Ethics and Your Web Site David Lomas, University of Salford Amber Thomas, Becta INSTITUTIONAL WEB MANAGEMENT WORKSHOP 2001: ORGANISING CHAOS

  2. Dealing with Conflict A3: Conflict, Ethics and Your Web Site Amber Thomas, Becta INSTITUTIONAL WEB MANAGEMENT WORKSHOP 2001: ORGANISING CHAOS

  3. Conflicts: Political and Ethical No easy answers (by definition!) Approaches defeatism - “they’d never listen to us” optimism - trust that others will see it your way pragmatism - manage upwards Conflict - Approaches

  4. Speak their Language Appeal to their vision Take Control Pragmatic Strategies

  5. S W O T Benchmarking Time – Quality – Cost Risk Analysis Return on Investment Speak their Language

  6. Useful concepts for IT Pareto Principle (80/20 rule) Opportunity Costs Health Warning: can backfire http://www-mmd.eng.cam.ac.uk/people/ahr/dstools/dstools.htm More resources from http://www.rdn.ac.uk/ BB?

  7. Know their Enemy (Benchmarking) … and their Deepest Fears (Court Cases) Documents Mission Statement, Corporate Plan, Strategies: Learning & Teaching Information, Marketing & Recruitment, IT, Communications etc Find Allies powerful departments, projects, other central services (Quality, library, MIS?) Appeal to their Vision

  8. Anticipate the need for action Research possible options Brief the Boss Be ready to argue your case Think of YOUR needs: policies, change mgt, training, timescales etc Take Control

  9. DiscussionDealing with Conflict

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