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Dell UK Gold Project Sven Oezel & Homan Dehnadfar

Dell UK Gold Project Sven Oezel & Homan Dehnadfar. Objectives. Contents. Dell portal. Dell portal www.ingrammicro-dellportal.com. IMUK Website use and login administration. Web login administration. Website use. Dell Sales tool guide. Dell Sales & CS Tools – First Things First.

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Dell UK Gold Project Sven Oezel & Homan Dehnadfar

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  1. Dell UK Gold ProjectSven Oezel & Homan Dehnadfar

  2. Objectives

  3. Contents

  4. Dell portal

  5. Dell portalwww.ingrammicro-dellportal.com

  6. IMUK Website use and login administration

  7. Web login administration

  8. Website use

  9. Dell Sales tool guide

  10. Dell Sales & CS Tools – First Things First

  11. Special pricing quotation process

  12. Quotation process

  13. Quotation process

  14. Quotation process

  15. IM points of contact

  16. Software Customer Care Team: Post Sales

  17. Software Licensing Team: Pre Sales

  18. Hardware Pre- and Post-Sales UK

  19. Escalation Management

  20. Escalation Management

  21. Escalation Management

  22. Escalation Management

  23. SLA’s

  24. Physical & Virtual Product SLA’s

  25. Microsoft Change of Channel Partner Process

  26. Microsoft Change of Channel Partner Process.

  27. Physical Product eRMA/RMA

  28. Physical Product eRMA / RMA

  29. Appendix: FAQ’s

  30. Frequently Asked Questions

  31. Frequently Asked Questions

  32. Appendix: Glossary

  33. Glossary

  34. Thank you!

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