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SSI: Student Satisfaction Inventory

SSI: Student Satisfaction Inventory. 2012 Results. Today’s Agenda. Demographics 2010 RCTC SSI Strengths and Weaknesses Midwestern and National Community Colleges Comparisons Summary Questions SSI Benchmarks Next Steps. Demographics. 2012 SSI National and Midwestern Comparisons.

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SSI: Student Satisfaction Inventory

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  1. SSI: Student Satisfaction Inventory 2012 Results

  2. Today’s Agenda Demographics 2010 RCTC SSI Strengths and Weaknesses Midwestern and National Community Colleges Comparisons Summary Questions SSI Benchmarks Next Steps

  3. Demographics

  4. 2012 SSI National and Midwestern Comparisons • National Group: 186,038 participants from 198institutions • Midwestern: 55,062 records • Minnesota Colleges participating: • Century College • Inver Hills Community College • Lake Superior College • North Hennepin Community College • Northwest Technical College • Rochester Community and Technical College • South Central College • White Earth Tribal and Community College

  5. RCTC/National 2012 Demographics **2012 RCTC demographics closer to actual RCTC student profile than prior years.

  6. RCTC SSI Survey Participation Higher is better  Note: 11th year of participation since 1998.

  7. RCTC Strengths and Opportunities

  8. RCTC Strengths 2012 Strengths = items in the top half of importance and the top 25% of satisfaction scores

  9. Mean Difference: Positive and Negative Asterisks indicate the level of statistical significance. • “*” = at the .05 level; • “**” = at the .01 level; • “***” = at the .001 level. This is an indication that these differences did not occur by chance.

  10. 2012 SSI National and Midwestern Comparisons • Four items from RCTC SSI scores were higher than both the National and Midwestern aggregations: • 39. The amount of student parking space on campus is adequate. *** (RCTC 4.86; National 4.40; Midwestern 4.52) • 24. Parking lots are well-lighted and secure. *** (RCTC 5.41; National 5.14; Midwestern 5.23 ) • 34. Computer labs are adequate and accessible. * (RCTC 5.67; National 5.56; Midwestern 5.55) • 14. Library resources and services are adequate. * (RCTC 5.73; National 5.64; Midwestern 5.63 )

  11. 2012 Items with Highest Increased Satisfaction from 2010(Improved at least .27 and ***) YEAH!!! - Only 2 scores decreased and none .20+

  12. RCTC 2012 SSI Items: Top 10 Highest Satisfaction Items with * in front of # repeaters on this list.

  13. Ways to Build on Strengths... Provide positive feedback to the campus. Use high performing areas as models for other departments. Incorporate strengths into your recruiting/marketing messages. Communicate results. Celebrate.

  14. RCTC Opportunities 2012 Opportunities = items in the top half of importance and the bottom 25% of satisfaction scores or top 25% of performance gaps (still in top half of importance)

  15. 2012 RCTC SSI Items with Lowest Satisfaction Note: Order begins with lowest satisfaction. Red circles indicate a gap of 1.2 or greater.

  16. Survey Captures 3 Scores for Prioritizing 1 2 3 Importance Satisfaction Importance Satisfaction Importance – Satisfaction = Performance Gap

  17. Unmet Student Expectations Gaps between importance and satisfaction results  Lower is better  Note: # of items with gaps of 1.2 or greater

  18. Gaps between Importance and Satisfaction >-1.2

  19. Ways to Improve . . . Go deeper by conducting focus groups. Prioritize what has most impact. Develop action steps. Act. Periodically check progress. Celebrate improvement. Enhance communications to Stakeholders

  20. RCTC vs. Midwesternand National

  21. Highest Mean Difference Scores vs. Midwestern

  22. Highest Mean Difference Scores vs. National Average

  23. Summary Question Comparisons

  24. Met your expectations? Higher is better  1 = Not satisfied at all; 7 = Very satisfied

  25. Overall satisfaction. Higher is better  1 = Not satisfied at all; 7 = Very satisfied

  26. Enroll here again? Higher is better  1 = Not satisfied at all; 7 = Very satisfied

  27. 2012 Benchmark Satisfaction

  28. Academic Advising & Counseling Benchmarkassesses the academic advising program, evaluating advisors and counselors on their knowledge, competence, approachability, and personal concern for students. Higher is better  1 = Not satisfied at all, 7= Very satisfied

  29. Academic Advising & Counseling Benchmark Breakdown Higher is better  1 = Not satisfied at all, 7= Very satisfied

  30. Academic Services Benchmarkassesses services that students utilize to achieve their academic goals, such as the library, computer labs, tutoring, and study areas. Higher is better  1 = Not satisfied at all, 7= Very satisfied

  31. Academic Services Benchmark Breakdown Higher is better  1 = Not satisfied at all, 7= Very satisfied

  32. Admissions & Financial Aid Benchmarkmeasures the competence of admissions counselors, along with students' perceptions of the financial aid programs. Higher is better  1 = Not satisfied at all, 7= Very satisfied

  33. Admissions & Financial AidBenchmark Breakdown Higher is better  1 = Not satisfied at all, 7= Very satisfied

  34. Campus Climate Benchmarkevaluates how the institution promotes a sense of campus pride and belonging. Higher is better  1 = Not satisfied at all, 7= Very satisfied

  35. Campus Climate Benchmark Breakdown Higher is better  1 = Not satisfied at all, 7= Very satisfied

  36. Campus Support Services Benchmarkassesses the quality of support programs and services. Higher is better  1 = Not satisfied at all, 7= Very satisfied

  37. Campus Support Services Benchmark Breakdown Higher is better  1 = Not satisfied at all, 7= Very satisfied

  38. Concern for the Individual Benchmarkassesses your commitment to treating each student as an individual. This assessment includes groups who deal personally with students (e.g., faculty, advisors, counselors, and staff). Higher is better  1 = Not satisfied at all, 7= Very satisfied

  39. Concern for the Individual Benchmark Breakdown Higher is better  1 = Not satisfied at all, 7= Very satisfied

  40. Instructional Effectiveness Benchmarkmeasures students' academic experiences, the curriculum, and the campus's commitment to academic excellence. Higher is better  1 = Not satisfied at all, 7= Very satisfied

  41. Instructional Effectiveness Benchmark Breakdown Higher is better  1 = Not satisfied at all, 7= Very satisfied

  42. Registration Effectiveness Benchmarkassesses registration and billing, including how smooth the registration process is. Higher is better  1 = Not satisfied at all, 7= Very satisfied

  43. Registration EffectivenessBenchmark Breakdown Higher is better  1 = Not satisfied at all, 7= Very satisfied

  44. Responsiveness to Diverse Populations Benchmarkassesses the institution's commitment to specific groups of students enrolled at the institution (e.g., under-represented populations, students with disabilities, commuters, part-time students, and adult learners). Higher is better  1 = Not satisfied at all, 7= Very satisfied

  45. Responsiveness to Diverse PopulationsBenchmark Breakdown Higher is better  1 = Not satisfied at all, 7= Very satisfied

  46. Safety and Security Benchmarkmeasures the campus' responsiveness to students' personal safety and security. Higher is better  1 = Not satisfied at all, 7= Very satisfied

  47. Safety and Security Benchmark Breakdown Higher is better  1 = Not satisfied at all, 7= Very satisfied

  48. Service Excellence Benchmarkmeasures quality of service and personal concern for students in various areas of campus. Higher is better  1 = Not satisfied at all, 7= Very satisfied

  49. Service ExcellenceBenchmark Breakdown Higher is better  1 = Not satisfied at all, 7= Very satisfied

  50. Student Centeredness Benchmarkmeasures the institution's attitude toward students and the extent to which they feel welcome and valued. Higher is better  1 = Not satisfied at all, 7= Very satisfied

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