Controller / Pilot Handshake Program

1. Controller / Pilot Handshake Program Walid NAJA Beirut, Lebanon September 2011

2. The “Controller / Pilot Handshake Program” tends to enhance the partnership between Air Traffic Controllers and Pilots, and reinforce their collaboration with each other across the radio frequency. What is it?

3. A priority for a pilot could be a challenge for a controller. • A priority for a controller could be a challenge for a pilot. • But when each one is aware of the other’s priorities and challenges, this will result in a better collaboration and a less stressful work environment for both. Priorities & Challenges

4. Incorporate familiarization sessions in their recurrent training: • Pilots regularly visit ATC centers as observers in real or simulated operations. • Controllers regularly join flight crews in real or simulated flights. Increasing Awareness

5. to measure the impact of regularly bringing controllers and pilots “physically” closer to each other, and familiarizing them with their respective duties and challenges on achieving enhanced and fruitful levels of collaboration and cooperation. The Survey - Purpose

6. Controller’s Survey • Country where you perform your duties.  • Duty Station (Ground / Tower / Arrival / En-Route), and years of service. • Any previous / current flight training? • Does your recurrent ATC training include familiarization with the Pilot duties and workload at the different stages of a flight? • Does your recurrent ATC training include joining the flight crew on a real or simulated flight as an observer? • In general, controllers are aware of the pilots’ workload and challenges during a flight. The 3 common questions • Optional Questions: Name / Age / Email / Control Center • Free space for Comments The Survey – Contents - 1

7. Pilot’s Survey • Country of duty station.  • Flight Function (Student / Private / Commercial / Airline / Instructor / Military), and flight hours. • Any previous / current ATC training? • Does your recurrent flight training include familiarization with the air traffic controller’s duties and workload at the different stages of a flight? • Does your recurrent flight training include joining air traffic controllers in real-time or simulated operation as an observer? • In general, pilots are aware of the controllers’ workload and challenges during a flight. The 3 common questions • Optional Questions: Name / Age / Email / Airline • Free space for Comments The Survey – Contents - 2

8. The 3 common questions • Do you think a controller should join a flight crew as an observer during a real or simulated flight to have a better perception of the pilot’s workload and challenges? Never / twice per year / Once per year / Every 2 years / Every 4 years • Do you think a pilot should join air traffic controllers as an observer in real-time or in simulated ATC activity to have a better perception of the controllers’ workload and challenges? Never / twice per year / Once per year / Every 2 years / Every 4 years • If controllers and pilots become more familiar with each other’s workload and challenges, the outcome will be a better cooperation and a less stressful work environment for both of them. Totally Disagree / Disagree / Neutral / Agree / Totally Agree The Survey – Contents - 3

9. Period : July, August, and September 2011 Participants: 132 Controllers | 210 Pilots Controllers - 132 • Bahrain - 3 • Egypt - 1 • Jordan - 15 • Kuwait - 1 • Lebanon - 1 • Qatar - 7 • Saudi Arabia - 64 • United Arab Emirates - 30 • Other - 10 Pilots - 212 • Royal Jordanian - 5 • Qatar Airways - 179 • Saudi Airlines - 6 • Etihad Airways - 22 The Survey – Participation

10. Controllers Feedback The Survey – Major Results

11. Controllers Feedback Does your recurrent ATC training include familiarization with the Pilot duties and workload ? The Survey – Major Results

12. Controllers Feedback In general, controllers are aware of the pilots’ workload and challenges during a flight. The Survey – Major Results

13. Pilots Feedback The Survey – Major Results

14. Pilots Feedback Does your recurrent flight training include familiarization with the air traffic controller’s duties and workload? The Survey – Major Results

15. Pilots Feedback In general, pilots are aware of the controllers’ workload and challenges during a flight. The Survey – Major Results

16. Do you think a controller should join a flight crew as an observer during a real or simulated flight to have a better perception of the pilot’s workload and challenges? The Survey – Major Results

17. Do you think a pilot should join air traffic controllers as an observer in real-time or in simulated ATC activity to have a better perception of the controllers’ workload and challenges? The Survey – Major Results

18. If controllers and pilots become more familiar with each other’s workload and challenges, the outcome will be a better cooperation and a less stressful work environment for both of them. The Survey – Major Results

19. Younger Air Traffic Controllers tend to choose “Twice per Year” more than older ones. The Survey – Remarks YOS = Years of Service.

20. Younger Pilots tend to choose “Twice per Year” more than older ones. The Survey – Remarks Hrs = Flight Hours

21. ATC/Pilot interaction will have ONLY positive effects for modern Air Transport Safety generally. • Excellent survey, and great news that someone is finally taking a proactive approach to making the skies safer and more efficient!! Thank you! • I applaud this first step in a program that allows pilots and controllers to better understand each other's roles in an airspace that is rapidly reaching saturation and faced with unique operational issues. I hope this leads to a recognized program where pilots/controllers can regularly observe and understand the challenges posed in the relative workplaces. The Survey – Participants Comments

22. In my ex-airline, I once had the chance to participate in a joint training exercise between controllers and pilots (organized and conducted by Eurocontrol). That was extremely interesting and both sides learned a great deal from each other. I can really recommend such an exercise. • An ex-CRM instructor, I strongly believe in building understanding and awareness between disciplines. Anything that does so is of benefit, not only from a safety aspect, but also in terms of work flow, benefits to individual capacity and so capability. • I participated in the FAA FAM program in the USA prior to 9/11 and believe that the exposure to the pilot's perspective was invaluable in helping me to appreciate pilot workload. We have always (when allowed) encouraged pilots to tour the control tower and similarly, I believe it helped pilot's to understand how my job functions and made them safer in doing their jobs. The Survey – Participants Comments

23. The “ Controller / Pilot Handshake Program” is all about COMMUNICATION CANSO: A very dynamic place where communication between aviation stakeholders in the Middle East is a key factor for today’s achievements and future successes. Why CANSO – Middle East

24. The “ Controller / Pilot Handshake Program” is aligned with the REDSEA Vision and can be projected over the 7 Pillar Strategy. REDSEA Vision • Realize • Enhance • Develop • Seamless • Efficient • Airspace 7 Pillar Strategy • Safety Enhancement • Airspace Management • Customer Consultation • Regional HR Development • CNS / ATM Improvement • Institutional Transformation • Performance based ANS Why CANSO – Middle East

25. Nominate a Committee or a Work-Group that includes delegates from: CANSO / IATA / ICAO In addition to delegates from regional aviation stakeholders, like airlines and ATCC Recommendation

26. The Committee / Work-Group will develop an action plan which defines the following: • Legal Framework: Identify and standardize the adequatesecurity level and necessary documentations for granting pilots and controllers access to restricted areas. Etc… • Technical Framework: Adequate frequency of visits per year. On-duty / Off-duty. Necessity of a visit preparation and a post-visit debrief. Etc… • Key Performance Indicators: What elements determine the success / failure of a visit? • Knowledge Base & Business Intelligence. • Etc….. Action Plan

27. Aviation in the Middle East is witnessing development at all levels Human Factor Level CRM MRM ADM SMS Controller / Pilot Handshake Program Data Level AIS-AIM eAIP ACARS/ATN AIXM A-CDM Technical / Technology Level CNS / ATM ADS-B MLAT A-SMGCS PBN IP-VPN Infrastructure Level Airport Expansions / Airline Fleet Expansions Contribution

28. THANK YOU