Project Sagres Spatial Enablement of SAP Business Processes User Experience Overview

1. Project SagresSpatial Enablement of SAP Business ProcessesUser Experience Overview Status as of 4/30/2006 Oliver MainkaGIS Program ManagerSAP Labs North America

2. About This Slide Deck • This deck shows various aspects of what we work on in Sagres with regards to the User Experience. You see • UE samples for the “Geo EAM Self-Service Portal” • Sample analytical views • A draft of what we will deliver around “SAP Geo Patterns” • If you have detailed questions on the User Experience please get in touch with Hila Schlank, UE Lead. • If you have detailed questions on the technical realization please get in touch with Hartmut Vogler, Development Lead. • Otherwise get in touch with Oliver Mainka, Project Manager.

3. Geo EAM Overview

4. Geo EAM Self-Service Portal Map-Based Analytics SAP Geo Patterns (Draft)

5. What you see in this section… • Here are screenshots of the March 2006 version of the User Experience of the Sagres Geo EAM Self-Service Portal. The title indicates which functionality is currently shown. • The UE is being continued to be developed. In particular more Analytics will be added.

6. Screens for occasional users, e.g. the citizen of a municipality, or an internal person not involved in asset management (e.g. a person in a facility who wants to report an airconditioning problem).

7. Citizens’ Self-Service Portal

8. Report a Problem to the City

9. Make Suggestion to the City

10. Get Information About City Assets

11. Screens for professional users, who know in detail about asset management and likely are part of the asset management organization.

12. View Asset Details

13. Make a Service Request

14. View Notifications

15. Analyze the Distribution of Service Requests

16. Analyze Asset Cost

17. Geo EAM Self-Service Portal Map-Based Analytics SAP Geo Patterns (Draft)

18. What you see in this section… • The “geo processing” functionalities of a GIS server can be used to deliver valuable insights for people involved along the Enterprise Asset Management lifecycle. • In this section you find some examples which were created with ESRI’s Business Analyst tool. In Sagres we will deliver an architecture how best to extract SAP analytical data (here from PM-IS and EAM info cubes in BW) and display the data in a GIS.

19. Analyze where what work was done You can show where the work was done around a repair shop and how it is clustered along definable thresholds. You can show this in a time series to determine whether the bulk of work is “moving” in a certain direction. That can be used to determine whether to open new repair shops or better preposition equipment or spare parts.

20. Determine Drive-Time Coverage Analysis You can show in any interval how far repair groups can go along multiple modes of transportation. If used for various repair shop locations a coverage area can be determined.

21. Threshold Rings for Asset Management Cost This is one possible visualization of the extent of work being done. For both repair shops we started to draw a concentric ring and grew it outwards. Once the ring covered repair of USD 1 million in cost we drew the circle. Then we went on to the second circle, etc. This is used to see between locations what area they cover.

22. Determine Work Areas of Crews Here we borrowed an example from banks (with ATMs), but it would look the same for repair shops. You grow outward from each shop and count customers or assets etc. As the rings grow you do not let them overlap. You stop at some point (e.g. 1000 assets) and then have determined service areas.

23. Geo EAM Self-Service Portal Map-Based Analytics SAP Geo Patterns (Draft)

24. What you see in this section… • In this section you see a draft for what we call Geo Patterns. These would be typical things a user would see or do on a map (or what a background heospatila process would do). • Currently (April 2006) we have 18 patterns identified and expect a few more.

25. Perform comparative time-based analytics See items on the map and get details Show which items are related Trigger activities on items See items within a target area Show clusters of items Change location of an item Analyze data across layers of items Change the attributesof an item Find proximate items Analyze where to reallocate resources View locations of items against a satellite image Do what-if scenarios for the placement of items Find a route from A to B across networks Find a route from A to B considering impedances Widening the Prototype Impact: SAP Geo Patterns • Described per Pattern • Functionality… • User Benefits… • Configuration… • I/O Parameters… • Sample Uses… • Technical Consideration… • Used for Geo EAM Roles…

26. <Pattern 1 Title>

27. <Pattern 2 Title>

28. <Pattern 3 Title>

29. <Pattern 3 Title> - Details • Functionality • Xxx • User Benefits • Xxx • I/O Parameters • Input • Xxx • Output • Xxx • Sample Uses • Xxx • Technical Considerations • Xxx • Use for Geo EAM Roles • <Supervisor, Field Crew>

30. Pattern 3 Sample A: Store Locations and Customers

31. Pattern 3 Sample B: Streetlight Repairs by Work Centers