Metricus

Metricus Clarity on the performance of IT 3 x nominated for ITSMF Innovation Award Metricus Reseller Presentation

Agenda Metricus information Metricus for Reselling Partners Partner Benefits What is next?

Innovation Award Nomination for Metricus Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Award by three independent juries.

IT Performance Management - 2003 • CXO Systems surveyed 1400 CIOs in 2003. Key findings included: • “..most IT executives spend more than a day per week gathering information..” • The frequency with which CIOs gather information related to different functions does not correlate well with the importance of those functions.” • The majority of information is received via multiple channels and needs to be collated bottom up. The following graph is an excerpt from the report:

IT Performance Management – 2008/9 Only 6% of IT managers have access to efficiently produced IT performance information. + Collecting data from various sources + Converting data into logical numbers + Building complex Excel sheets = Highly Ineffective Source: ‘Trends in IT Performance Management’, 2008/9, ITpreneurs. Survey and interviews amongst 99 IT executives and consultants in five continents

Metricus: measure, manage, improve IT performance SaaS Metricus IT Performance Management Framework Measure Manage Improve Trending information and benchmarking for informed decision making Scorecards and performance analysis to measure outcomes Best Practice Metrics that make sense to the business ITIL v3 continual service improvement / COBIT Goal to KGI to Outcome Measures Built on

Metricus Modules – a flexible and scalable approach to IT Performance Management Metricus Modules includes everything an organization requires in order to measure, manage and improve IT processes and activities The following modules are available • Modules for all ITIL processes • For all COBIT Processes • Green IT • Cost Control • Balanced Scorecard

Characteristics of Metricus Modules Globally accessible, browser based, fully managed Partner revenue based on first contract term Scalable Module structure, add modules when required Initial configuration included, optional support packages available Contract signed between ITpreneurs and Customer End-user training via online conferences Data management part of initial configuration First module subscription requires minimum of 5 users Partners provide consulting services around Modules

Metricus Enterprise SaaS– customized for every partner/ customer Create custom solutions for your customers such as CIO dashboards, IT health scorecards, Department performance dashboards, and more..

Characteristics of Metricus Enterprise SaaS Globally accessible, browser based, fully managed Recurring Partner revenue for duration of contract All Modules are included in Enterprise SaaS 8-hours dedicated Metricus support per month included End-user training via online conferences or face to face Contract signed between Partner and Customer Scripts, templates, and SQL scripts included No minimum number of users Partners provide consulting services around Metricus Partners can embed Metricus in their consulting approach and grant customers access to Partners’ Metricus subscription

Metricus Reselling Partners Metricus Reselling Partners resell Metricus to their customers and provide a range of services around the implementation and use of Metricus • Small to Medium sized consulting organizations with a strong presence in a specific regional market and an influential position with Fortune 500 companies. • Help customers design, strengthen and improve IT processes using industry accepted best practices (ITIL or COBIT) • Resell and consult around service management applications and related tools • Technology plays an important role in the consulting work that these partners provide and partners have access to a broad set of skills and experience • Partners resell Metricus as a Performance management solution and benefit from recurring revenue • Partners provide services around the use, implementation, adoption and optimization of Metricus • Partners provide their own unique niche services around Metricus (benchmarking, etc.) Reselling partners resell all Metricus Solutions

Metricus Reselling Partners Embed in processes Validate and transform data Design solution for customers Define a business case Provide support contract Implementation Lifecycle ROI calculation Understand how the customer is managing their performance now and create a business case Design a solution Design scorecards, dashboards and reports relevant to the customer Establish data processes Validate data quality and establish for data processes transformation Design processes Update customer processes and identify responsibilities around information management Support contract Sign a continuous information interpretation contract with your customer Example consulting days 2 days 2- 5 days 3 - 12 days 5- 20 days 1 day / mo

Metricus Reselling Partners Customer tried to use a known BI tool to consolidate data from the Incident and Change management processes but failed due to complexity and inflexibility. Partner deployed Metricus KPIs and best practice IT management knowledge delivering a single and holistic IT Performance Dashboard to the customer Customer has very unique performance management requirements and uses very specific KPIs. Partner configured a CIO dashboard providing weekly information to IT management. Custom KPIs were combined with Metricus KPIs to create scorecards and dashboards relevant to the customer Customer uses Six Sigma principles to achieve near process perfection within the IT organization. Partner collected data and configured Metricus Six Sigma charts reducing 6 man-days per month in collecting and processing data

The Metricus partner program allows you to resell Metricus and offer a range of consulting services Flexible “10 minute” deployment Customer Enablement Multi-customer deployment • Customer Branding • Customer Training / Coaching • Access to benchmarking data Your Metricus portal Globally accessible Best practice Knowledge included Simple data upload Modules for ITIL Cost-Control Browser based Access per user Your own metrics Modules for COBIT Fully managed environment Green IT And 20 more modules

Reseller Partner Benefits Flexible solution Customer Enablement Well supported Best practice knowledge Top line growth • Fast deployment • Tailor to customer specific requirements • Fully managed online • Offer Modules or offer Enterprise SaaS • Customer Training and Coaching available • Globally accessible, browser based • Customer can log in and view their IT performance • Provide recurring support to your customers • Support in designing the environment • Build to release support • Documentation and marketing material available • Webinars, events, global branding • Industry accepted KPIs • Handpicked KPIs by Industry gurus • Everyone can contribute to Metricus library • Best of breed BI software from Microsoft • Add your own unique KPIs and methodology • Recurring revenue month after month • Design services that you now cannot provide • Include Metricus when implementing ITIL or COBIT processes Built on trusted software

Partner requirements • ITpreneurs teams up with organizations who are leaders in their field and reputable organizations in their geographic area. • Some of the requirements for becoming and maintaining the partnership: • Be an established business for more than three years • Be experienced in the area of IT Service Management and IT Governance • Maintain a good standing with ITpreneurs in all manners of our business relationship • IT Performance Management is an integrated part of your business or consulting approach • Preferably have consultants in-house, or within your network, with experience in the field of data management, data warehousing, etc. • Participate in Metricus Education (Metricus Enablement Workshop) to ensure your team can fully manage Metricus Workspaces • A commitment of 1 Metricus User License for access to the Metricus product and support

Partner sign-up process Product demo by product manager / presales Review contract Complete contract documents Review Information Provide organization information Complete contact form Metricus website Partner ITpreneurs Expert call required? Send contract documentation Initial email conversation Send partnership information + NDA Review Information no Schedule training yes Set up expert Call Review business plans

Agenda Reference material

Best Practice KPIs allow you to identify metrics that are meaningful and actionable Cascading down from business goals to COBIT processes and metrics: The following are DS4 metrics

Using best practice metrics it becomes easy to compare apples with apples Traffic light symbols indicate the process health for the entire organization. The individual department or team performance is accessible for benchmarking purposes

Template Scorecards and Dashboards enable a fast start with your customers For every Metricus Module template scorecards and dashboards are available that can simply be deployed and customized for customers

Specialized modules address specific and unique customer requirements Metricus Module for Green IT Monitoring the contribution of organizations with respect to sustainable information technology.

Other Partner categories • Metricus Partners use Metricus as part of their consulting approach to the market, use Metricus internally or create services around the use and adoption of Metricus Use Metricus Enterprise SaaS as an integrated component of their implementation approach. Use all the knowledge and support from Metricus to improve customer IT processes and activities Consulting Partners: Resell Metricus Modules and customized Metricus Enterprise SaaS and provide implementation services helping customers use and implement Metricus Reselling Partners: Use Metricus Enterprise SaaS to create internal transparency over complex IT processes. Provide their customers with an insight into service provider performance Managed Services Partners:

Metricus is an ITpreneurs product. ITpreneurs provides knowledge solutions in the IT management domain. The ITpreneurs portfolio includes Learning solutions (game based learning, e-learning, classroom training) and IT performance management solutions (IT performance measurement). Through its content expertise and extensive partner network, ITpreneurs knowledge portfolio is currently available in 45 countries across 6 continents and in 6 languages. Corporate Headquarters Weena 324-326 3012 NJ Rotterdam Intl: +31107110260 US: +18002146371 Contact information: info@metricus.com

Metricus

Metricus

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Metricus