industryretail

1. Managed WAN Services for Retailers www.industryretail.com Mission Statement: To be the best single-source provider of managed WAN services for retailers and other multi-site organizations.

2. Retail-centric Portfolio • Broadband-based Networking (over 360 ACTIVE broadband partnerships in North America) • IPSec • MPLS • Frame/ATM • Business Continuity • 3G/EVDO Failover • 4G/LTE • Dial Failover • TruManage • 24x7x365 Proactive Monitoring and US-Based Support • Network Elements (Routers, switches, VPN appliances, application servers) • Environmental Elements (I.e. Motion, smoke, humidity, temperature, dry contact, etc.)

3. Retail-centric Portfolio • IRG|WiFi • Managed Guest WiFi (free, pay-to-play, Dynamic Signage tie-in) • Guest WiFi Support Included • Managed Corporate WiFi • Kiosks • Tablet PCs • Handheld POS • Handheld Inventory Scanners • Client Marketing Control via Web-based Control panel for on-the-fly updates to Captive Portals • SecurView • IP-Based Camera/DVR • POS tie-in • Search stored video by POS transaction IDs • RetaiLAN • Complete Turn key onsite integration of any IRG or 3rd party application, service or appliance

4. Client ListCompanies that leverage broadband

5. Industries Served

7. IRG|vAULT • Web-Based Order Management Tool that provides complete order lifecycle management for any IRG product or service. • Project-based • Document Library • Custom Report Generation • Email alerts • By Project • By Individual Site • Client Feedback Service

8. Broadband-based Network Options

9. TruManage 24x7 Network Monitoring • Complete Monitoring Solution offering multiple tiers of service • Pro-Active (SNMP or ICMP) • Re-Active • Virtually any type of IP-based Node • Network Interfaces • IPSec Tunnel • Environmental • Temperature (Walk-ins) • Humidity • Dry contact • Motion • Smoke • Alarm • PCI Compliance Monitoring • Network and Agent Options • Compliance Assessing and Auditing 9

10. TruManage 24x7 Network Monitoring: Management Levels Syslog collection, ACL management, configuration management,and security threat remediation guidance Policy, patch, UTM Subscription, and firmware upkeepmanaged by IRG Web-Access to IRG-owned EnterpriseManagement System (EMS) for client-initiatednetwork control (Not available on all CPE platforms) Pro-active monitoring of asingle interface of a device, either via Static IP or DynDNS Includes24x7 LIVE NOC Support, enabling broadband connection, Client-initiated TTs

11. IRG WiFi Centrally Managed via the IRG WiFi Control Panel. A web-based utility that gives the client control over various functions of the service, including: Captive Portal (Splash Screen), utilization logs, reporting, active sessions, etc. The product is designed to help clients increase brand awareness, drive sales, and improve the user’s in-store experience. • Guest WiFi • QSR Dining Rooms • C-Store Parking Lots • Apparel Waiting Areas • Corporate WiFi Use • Tablet PCs (Drive-thru/Sales Floor Checkout) • Sales Floor Kiosks • Campus WiFi • Handheld Scanners • Marketing Tie-In • Captive Portals can be used as real estate for client adverting partners • Dynamic Signage Tie-In • Codes (Coded WiFi Access) can be broadcast on your screens to help drive views for your advertisers

12. IRG VoIP VoIP is here to stay. Whether a stand-alone service or as an overlay to PrivateIP or IRG|VPN, IRG|VoIP can be a perfect fit for organizations looking to maximize their WAN investment and lower telecommunication costs. Using managed broadband access, IRG|VoIP can help your organization quickly realize the cost savings associated with a converged network. Each IRG|VoIP offering is pro-actively managed via IRG|TruManage so we can commit to levels of call quality that separate us from the competition. Implementation? Not a problem. PBX-Integrated VoIP By retaining your existing phone system and handset investment, our PBX-integrated VoIP offering allows for the quickest return on your network investment. Through the use of our all-digital network, we can implement either an SDSL or T1 access circuit to interface directly with your PBX, cutting trunk cost expenses by as much as 65%. The rich feature set and administration portal help make this IRG|VoIP service a viable option for customers looking to take their first step into the VoIP experience. Hosted VoIP This IRG|VoIP service is the most maintenance-free, easily-administered, and versatile VoIP offering in the marketplace today. Say good-bye to expensive PBX systems, support contracts and restrictive analog handsets. This enhanced VoIP service allows your organization to take advantage of true IP-based telephony using IP phones, web-based interfaces and a dynamic feature set. As an added security feature, this IRG|VoIP service has dedicated interfaces to PrivateIP, so intra-site calls never leave the network.

13. IRG VoIP VoIP is here to stay. Whether a stand-alone service or as an overlay to PrivateIP or IRG|VPN, IRG|VoIP can be a perfect fit for organizations looking to maximize their WAN investment and lower telecommunication costs. Using managed broadband access, IRG|VoIP can help your organization quickly realize the cost savings associated with a converged network. Each IRG|VoIP offering is pro-actively managed via IRG|TruManage so we can commit to levels of call quality that separate us from the competition. Implementation? Not a problem. • Cost Reduction • Eliminate all traditional high-cost phone lines (POTS lines) from regional telephone companies • Reduce telephone costs by 30% - 50% • Eliminate support burden on company IT staff • Easy to add and remove locations and users without capacity or planning worries • One Invoice • Includes all call usage (local & long distance) • One integrated, predictable bill • Works with Your Broadband Network • Hosted IP phone system wotks with DSL, cable, T-1, MPLS, and Satellite • An IRG VoIP Location can: • Use a 4-digit dial among all company locations • Transfer a live call to any co-worker at any location • Forward voicemail with the push of a button or click of a mouse • Play, save or forward voicemail using email (voice mail-to-email)

14. SecurView – IP-Based DVR • A PCI compliant IP-DVR that can scale from 4 to 16 cameras per location. Easy archive and retrieval and optional POS tie-in. • Retrieve video based on POS transaction IDs, timeframes, pixilation change • GUI-driven user interface • View complete POS transaction history • Minimize employee-theft, errors • Transaction confirmations to improve customer confidence

15. RetaiLAN – Turn-key Integration • Complete turn-key integration. Single tech dispatch for cross-departmental application installations minimizes cost to client but allows customer to have many services installed by during a single service window. • WAN/LAN/WLAN Integration • CPE staging and logistics • Test/Turn Up • NOC Acquisition • 24x7 onsite support • POS, DVR, Camera, LCD, Plasma, AP installations • Store buildouts, moves, tear-downs • Single tech dispatches • After hours service window options

16. Who Is IRG? IRG is a managed services provider focused exclusively in the multi-site retail, QSR, and C-store vertical. We believe in delivering recommendations and results without fluff and showmanship. We believe in making good on our commitments to our customers at all costs, correctly the first time, and with no excuses. As the only Application-driven MSP in the marketplace, IRG stands alone with its ‘broadband-as-a-commodity’ approach. Sharing this common philosophy with our clients and prospects alike, IRG focuses on assisting clients with the design and provision of network resources that support bottom-line-impacting applications that transcend the IT department. Supplementing our clients’ internal and 3rd party applications, IRG offers in-house services designed exclusively for our merchant clients. Each offering is designed to stand alone or dove-tail with another. IRG is the only broadband-based MSP currently offering a portfolio of this breadth.

17. Reference: Hudson Group IRG was awarded the Hudson contract in Q1 of 2007 for all airport back office and warehouse needs. IRG completed this rollout in under 3 months time and has since we awarded with a new contact for their broadband to the stores initiative in 2010 with over 550 more stores. • Enabled Applications • POS • Online Store • Gift Cards • Centralized Payment Processing • Centralized Customer Database • WLAN Inventory Control • Customer Lookup • IP-Based Video • Hi-speed POS Authorization • RetaiLAN • Multiple CPE Staging and Logistics • DMarc Extensions to cash wrap • store cabling • WAN set up and test • POS updates • LAN integration • Peripheral installations • Asset tagging • J clean-up and MOD acceptance

18. Reference: JoS. A. Bank IRG was awarded the JAB contract in Q1 of 2007. Within 90 days, all 400 of the original stores were completed. Since that time, IRG has continued to manage the rollout of new stores. Active stores, at the time of this publication were over 500. • Enabled Applications • POS • Online Store • Gift Cards • Centralized Payment Processing • Centralized Customer Database • WLAN Inventory Control • Customer Lookup • IP-Based Video • Hi-speed POS Authorization • RetaiLAN • Multiple CPE Staging and Logistics • Demarc Extensions to cash wrap • store cabling • WAN set up and test • POS updates • LAN integration • Peripheral installations • Asset tagging • JAB-derived closeout procedure, clean-up and MOD acceptance

19. Reference: BCBG Max Azria Group, Inc. IRG was awarded the BCBG contract in Q1 of 2006. Within 90 days, all 180 of the original stores were completed. Since that time, IRG has continued to manage the rollout of new stores. Active stores, at the time of this publication were over 400. In 2008, BCBG acquired the Rave and Rave Girl brands from G+G Retail, committing to a 2010 rollout of these 400 stores with IRG. BCBG also operates over 200 Partner Shops in large, tier 1, department stores such as Lord & Taylor, Macy’s, Dillard’s, and Bloomingdales • Enabled Applications • POS • Online Store • Gift Cards • Centralized Payment Processing • Centralized Customer Database • Hi-speed POS Authorization • Webclock • Enterprise Wi-Fi • SAP • RetaiLAN • Multiple CPE Staging and Logistics • Demarc Extensions to cash wrap • store cabling • WAN set up and test • POS updates • LAN integration • Enterprise WiFi implementation • Peripheral installations • Asset tagging • BCBG-derived closeout procedure, clean-up and MOD acceptance

20. Reference: Estee Lauder Companies, Inc. IRG was awarded the ELC contract in Q4 of 2008. Within 45 days, all 100 of the original stores were completed. Since that time, IRG has continued to manage the rollout of new stores. Active stores, at the time of this publication were over 200. ELC has over 2,500 retail outlets under a variety of popular brand names, such as MAC Cosmetics and Aveda. ELC has committed and has commenced on 512 retail stores rolling out with an IRG fully Managed PCI Network platform. • Enabled Applications • IP-Video Web-based training • RetaiLAN • Multiple CPE Staging and Logistics • Store cabling • WAN set up and test • Asset tagging • ELC-derived closeout procedure, clean-up and MOD acceptance

21. Reference: Party City/Party America IRG was awarded the contract for this customer in April of 2009. Party City had an aggressive rollout schedule of completing all PCC stores before August 1, 2009 due to their upcoming busy season of Halloween. IRG was able to successfully complete the entire network rollout in less than 90 days for their corporate store locations. IRG is now in the process of moving all franchise locations over to the IRG network including their sister company, Factory Card. The total number of new stores is approximately 1,000 in total. • Enabled Applications • POS transactions, polling • RetaiLAN • Multiple CPE Staging and Logistics • Store cabling • WAN set up and test • Asset tagging • PCC derived closeout procedure, clean-up and MOD acceptance

22. Managed WAN Services for Retailers www.industryretail.com