Training and Supporting Faculty Users

1. Training and Supporting Faculty Users Jarl Jonas, Senior Consultant Constance Cerniglia, Senior Consultant, Blackboard Training Blackboard Inc. April 14, 2005

2. About the Presenters… Jarl Jonas Senior Consultant, Blackboard Training Additional Blackboard Experience: • Director, Online and Corporate Learning Development – New York University • Faculty Development Coordinator – New York University

3. About the Presenters… Connie Cerniglia Senior Consultant, Blackboard Training Additional Blackboard Experience: • Distance Learning Coordinator – Guilford Technical Community College (Greensboro, NC) • Online English Instructor – Montgomery Community College

4. Today’s Agenda • Overview • Challenges of Faculty Training • Types of Training and Support • Traditional Workshops • Immersive Workshops • Self-paced Workshops • Support Websites • Consultant Support • Help Desk Support

5. What’s the problem? • “I don’t have time to come to training classes.” • “I need individual training.” • “Can you have a class on Sunday afternoon?” • “I’m not getting paid for this.” • “It’s just one more thing to do!”

6. Need Training • Articles on lessons learned when teaching distance courses tout the importance of faculty preparedness for the course's success (Berger, 1999; Brower, 2003).

7. Emerging Research Figure 1. A Triangulated Faculty Support Approach http://www.westga.edu/%7Edistance/ojdla/spring81/covington81.htm

8. Traditional Workshops

9. Traditional Workshop

10. Traditional Workshops http://www.schenectady.k12.ny.us/techresources/olconline/blackboard.htm

11. Advantages Structured approach Thorough Disadvantages Multiple skills levels Can be Boring Traditional Workshops

12. Sloan Consortium: 5 Pillars of Quality Online Education • Learning Effectiveness • Cost Effectiveness • Access • Faculty Satisfaction • Student Satisfaction http://www.sloan-c.org/effective/FacultySatisfaction.asp

13. Methods of Instruction • Telling - 70% (3 hours later) - 10% (3 days later) • Showing - 72% (3 hours later) - 20% (3 days later) • Telling and Showing - 85% (3 hours later) - 65% (3 days later) • Saying and Doing - 90%

14. Robert Gagne:Nine Events of Instruction • Show “best practices” course • Set performance objectives • Connect to traditional teaching examples • Demonstrate Bb function • Allow informal practice • Provide structured application • Provide feedback • Set additional goals • Follow up after the training

15. Does this sound familiar? http://itg.unl.edu/blackboard/videopage/video/wunder/susan7.htm

16. Modular Workshops

17. Modular Workshop Example http://fdc.fullerton.edu/technology/blackboard/default.htm#workshops

18. Advantages Targeted training Shorter time requirements Disadvantages Disjointed process Difficult to schedule Modular Workshops

19. Introduction and Navigational Basics Building Courses Communicating and Collaborating in Online Courses Assessing Online Learners Managing Courses Effective Course Design/Instructional Design Recommendations for Topic Chunking

20. Pedagogical Workshops

21. Taxonomy of Dolphins Biology of Marine Mammals Taxonomy of Whales Related Readings Handouts Cetacea Behavior of Marine Mammals Related Links NOAA Population Biology Smithsonian site Exercises Assessments Pre-Unit Assessment Web Research Exercise Self-Assessments Marine Mammals Post-Unit Assessment Lecture Material Lessons NOAA Three Orders PowerPoint Presentation Feeding and Ecology Hearing and Echolocation Discussion Board Overview CollaborationTools Drop Box Introduction Groups Objectives Chat

22. Content Map

23. Advantages Meets important need Enhances learning outcomes Disadvantages Deemed unnecessary Time commitment Pedagogical Workshops

24. Immersive Training

25. Advantages Experience online learning Flexible delivery Disadvantages Time consuming Double Whammy Immersive Online Workshop

26. Teaching and Learning Online

27. Self-Paced Training

28. Self-Paced Online Classes https://courseware.ku.edu/webapps/portal/frameset.jsp?tab =courses&url=%2Fbin%2Fcommon%2Fcourse.pl%3Fcourse_id%3D_7802_

29. Self-Paced Tutorial http://www.nyu.edu/its/ftc/blackboard/tutorial/request/index.html

30. Links to Bb Tutorials http://www.princeton.edu/as/bb_animated_tutor.shtml

31. Instructional Design Training http://www.cmu.edu/blackboard/teaching/index.shtml

32. Support Tutorials http://asuonline.asu.edu/FacultySupport/Tutorials6/index.cfm

33. Blackboard Training Videos http://www.miami.edu/bb/demos/instructors.html

34. Advantages Accessible Anytime Address Diverse Learning Styles Disadvantages Require Motivation Less Collaborative Self-Paced Online Classes

35. Support Websites

36. Behind the Blackboard

37. Support Websites http://www.uic.edu/depts/accc/itl/blackboard/

38. Support Websites http://www-rohan.sdsu.edu/dept/its/blackboard/instructor/guide_page.html

39. Support Websites http://courses.ncssm.edu/webhelp/blackboard.htm

40. Advantages Accessible Anytime Provide targeted support Disadvantages Must have a simple layout Focus on click/point aspects Support Websites

41. Consulting Support

42. Consulting Support http://cid.byu.edu/consult.htm

43. Pedagogical Support http://blackboard.duke.edu/faculty/fac_training.do

44. Peer Support http://www.utexas.edu/academic/blackboard/examples

45. Community of Practice Join at http://communities.blackboard.com

46. Multimedia Development

47. Advantages Jump starts faculty who need one-on-one help Lessens the “load” Impacts design, functionality, and implementation Disadvantages Most faculty have very limited time Inefficient, expensive Consulting Support

48. Help Desk Support

49. Advantages Options: Email Phone Walk in Personalized service Disadvantages Difficult to staff 24/7 Train-the-trainer needed Help Desk Support

50. “Live” Help Desk http://www.senecac.on.ca/myseneca-help/my_seneca_contactus.html