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Aspire Vertical Markets

Aspire Vertical Markets. Auto Dealer Solutions. Auto Dealer Solutions. Aspire Wireless. Auto Dealership is ideal application for wireless telephones Mobile sales personnel move around a large area and can be in the show room, car lot or service area

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Aspire Vertical Markets

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  1. Aspire Vertical Markets Auto Dealer Solutions

  2. Auto Dealer Solutions

  3. Aspire Wireless • Auto Dealership is ideal application for wireless telephones • Mobile sales personnel move around a large area and can be in the show room, car lot or service area • Wireless telephones can be arranged to ring in tandem with desk telephone • Multi button wireless telephone offers many features of the Aspire desk telephone • Display screen for Caller ID • Function keys

  4. Voice Mail / Auto Attendant • Incoming calls answered by Auto Attendant • Calls directed to appropriate department or individual • Dial 2 for sales, 3 for parts, 4 for service or dial extension • (it would be nice to play Hold Announcement based on department dialed) • Voice Mail records messages when not at desk • No more missed calls • Voice Mail increases productivity with easy to use features • Listen to message, forward messages • Callback the caller with the touch of a button

  5. Voice Mail Advanced Features • Personal Answer Machine Emulation • Screen calls before answering • Outbound Notification • Places calls to telephone number list in database • Play message and receive response • Useful for Sales promotions • Useful for Service reminders

  6. Operator’s DSS Console • The operator is the command center of the Auto Dealer operation • Operator needs DSS/DLS console for proper call handling • Receives overflow from Auto Attendant • Visual status display for wired and wireless extensions • Directs new sales inquiries to sales person • Responds to unanswered calls and locates sales person

  7. Call Forward • Call Forward • Redirect unanswered sales person calls to operator who can • Locate sales person (Park and Page) • Redirect call to Voice Mail • Redirect call to Cell Phone • When sales person is on test-drive with a customer

  8. Park and Page • Park and Page • Useful for locating sales person who does not have an Aspire Wireless phone • Call can be retrieved from any extension • Have operator park call and page sales person • Have Voice Mail automatically Park and Page call

  9. E911 Compatible • E911 compatible (Enhanced 911) • Sends number of extension originating the call – identify problem location • Requires ISDN or CAMA trunk • Compatible with 3rd party CAMA interface box • 911 Priority - Always connects to 911 Service Bureau overriding other calls if necessary • No need to press a line key or dial trunk access code • Recognizes 911 dialed digits. • Customers not familiar with system can easily use • Displays alarm message and extension number at operator telephone or designated telephones

  10. Caller ID • Caller ID in telephone display • Know who is calling before answering call • Is call important enough to interrupt conversation with a customer? • Caller ID stored with Voice Mail message to easily return the call • Caller ID number for unanswered calls stored in Call Log for easy call reply • History key on telephone flashes and display shows “Check List”

  11. Conversation Record • Live telephone conversation record • Record important conversations for future reference • Optional methods for recording sensitive information or sales transactions • Voice Mail • PGDAD with external recording device • Voice Security Record (VSR) connected to desktop PC

  12. Music / Message on Hold • Inform and entertain • Reduce the number of abandoned calls • In addition to music, play promotional announcements • Take advantage of this captive audience to sell

  13. SMDR • Station Message Detail Recording (SMDR) included in every system • Provides written record of telephone traffic • Record includes user, trunk used, number dialed, user entered account codes for incoming or outgoing calls, start time and call duration • With optional Ultra CallAnalyst software package • Track telephone usage • Summarize call records • Analyze utilization of trunks and agents. • Analyze impact of advertising and promotions

  14. Zone Page • Auto Dealerships divided into 3 major areas • Sales showroom • Service Department • Parts Department • Separate paging zones for separate departments makes sense • Reduces the number of pages to each zone • Listening to constant paging can be annoying and stressful

  15. Automatic Call Distribution • ACD is an Aspire built in feature • Arrange answering extensions for Service and Parts Departments into ACD Groups • Callers listen to messages related to department called while waiting to be answered • If primary answering extensions busy for extended time, send calls to secondary extension group • Give caller option to leave a call back telephone number where they can be reached

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