1 / 11

MAKING LINE MANAGERS A CRITICAL COMPONENT OF THE OUTSOURCER EQUATION / EQUIPMENT

MAKING LINE MANAGERS A CRITICAL COMPONENT OF THE OUTSOURCER EQUATION / EQUIPMENT. Client/Server systems and networks allow line managers to both develop & implement a wide variety of cost-saving & quality improvement systems for their own departments.

grady
Download Presentation

MAKING LINE MANAGERS A CRITICAL COMPONENT OF THE OUTSOURCER EQUATION / EQUIPMENT

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MAKING LINE MANAGERS A CRITICAL COMPONENT OF THE OUTSOURCER EQUATION / EQUIPMENT

  2. Client/Server systems and networks allow line managers to both develop & implement a wide variety of cost-saving & quality improvement systems for their own departments. • If line managers are encouraged, a lot opportunities to improve its unit’s productivity & customer responsiveness without taxing / demanding the core TPS.

  3. Protecting Line Managers’ Entrepreneurial Spirit • PC revolution enable line manager to design their own customized reports, computer monitor screens, data arrays and analysis. • A smart line manager’s “mini system” which may or may not work off the outsourcer’s host – can provide enormous improvements in productivity and/or service. • Outsourcing is apparent as a means of centralizing and controlling computer technology costs.

  4. Protecting Line Managers’ Entrepreneurial Spirit • Line-manager initiatives can complement / balance outsourced operations • Companies can maintain clear policies and local adaptability. • Interdepartmental disputes should be resolved.

  5. Line Managers must involved in Systems Development Line manager must be an integral part of any systems development project. Reasons: • They are needed for assessing alternatives and the usefulness of early prototypes. • Many programming trade-offs have to be made during the development process • Implementation is much smoother process (and acceptance greater) when line managers are able to take part in the system’s evolution.

  6. Line Managers must involved in Systems Development • Users will be able to provide more and better contributions as they obtain more of a feel for the technology. This is : real-time line management feedback. • Companies gain when they encourage line-management initiatives with outsourced information systems.

  7. Systems, when seen by staff as tools for making the job easier and more efficient, can become a powerful means of furthering productivity and morale.

  8. PCs are critical tool in empowering managers to take more responsibility for quality, service, and costs at the local level. • This cannot be done if systems outsourcing further distances staff from technical know-how and active participation in the application of these technologies.

  9. Outsourcing operations needs to be accomplished with an understanding of what client line managers can contribute to overall organizational performance when they fully exploit the power of information technology.  Business managers’ responsibility for outsourcing operating standards.

  10. No conflicts arise as long as senior management expects this level of user involvement in outsourcing and recognizes the adaptive power of LAN systems.

  11. Systems become most useful and profitable when they become the tools of management. • Successful companies have learned to deal with the underlying/basic paradox/contradiction in outsourcing information systems.

More Related