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Addressing Transportation Barriers at the Community Level

Connect With Us!. Addressing Transportation Barriers at the Community Level. Chelsea Heflin, Patient Transport Coordinator & Sean Harris, DNP. Your Community Health Center serves >5,000 patients in Phelps, Dent, Maries, Crawford, and Pulaski counties.

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Addressing Transportation Barriers at the Community Level

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  1. Connect With Us! Addressing Transportation Barriers at the Community Level Chelsea Heflin, Patient Transport Coordinator & Sean Harris, DNP

  2. Your Community Health Center serves >5,000 patients in Phelps, Dent, Maries, Crawford, and Pulaski counties. • Family Practice and Dental Clinic and School-based Health Care Clinic. • The mission of Your Community Health Center is to provide access to high quality, compassionate, patient-centered healthcare to everyone regardless of financial, cultural or social barriers. Who is Your Community Health Center?

  3. Total Patient’s Served 5,880 >70% Adults (>6% over age 65) >90% NH White Patients >35% Uninsured ~54% Medical ~54% Dental ~10% MH Patients Population Description as of 2018

  4. MissouriUnemployment RateStatics Source: Missouri Department of Economic Development- 2017 Numbers

  5. DRVS PRAPARE Clinic Results

  6. What do you think are barriers to transportation for rural Missouri Patients?Please respond using Mentimeter

  7. Financial hardships • Creates gas money concerns • Reliable transportation from family and friends • Distance between home and clinic • No pharmacy pick up included. Example: extra cost with taxi service due to additional stop Barriers of Transportation Reported by Patients and Observed By Office Staff

  8. No routed public transportation system offered- no city bus routes • Logisticare for Medicaid patients • We team up with local transportation companies such as SMTS (Southeast Missouri Transportation Service), Licking Bridge Builders, and OATS Transit (Operating Above the Standard Transit) • Local taxi services are utilized Transportation Outlets in Phelps and Surrounding Counties for Patients

  9. We Identified a Need (Transportation) • Options: • To partner with community organizations • Buy vehicles • Contract with a ride share service • YCHC chose the third option. So YCHC’s Plan?

  10. Funding? • SUD and BH non-allocated funding sources • HealthTran So YCHC’s Plan?

  11. Program Launch in February 2019 • Services Phelps county and surrounding 5 counties • Average 40 scheduled rides per month • 1.73% drop in cancellations from last year • Perks: • Pharmacy stop available after appointment • Same day transportation available YCHC Health Tran Program

  12. Better Tracking in EMR of Patient Cancellation/No Shows • Add Registry into DRVS for Tracking of Health Tran Patients • To help track quality measures on patients (ex: complaint with medications, attending follow up appointments with provider) • Marketing • Recruitment of Volunteer Drivers YCHC Homework

  13. We will now take questions until the end of our presentation time. • Thanks so much for your attention today! Questions?

  14. Chelsea Heflin, Patient Transportation Coordinator • cheflin@your-chc.org • Sean Harris, COO • sharris@your-chc.org Contact Information

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