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model for t echnical s upport to L AW&ICT Shared V irtual C ampus : a proposal

model for t echnical s upport to L AW&ICT Shared V irtual C ampus : a proposal. Selahattin Kuru Isik University. the context and the goal. one of the responsibilities of ISIK UNIVERSITY in the LAW&ICT Shared Virtual Campus Project is to provide technical support to the project

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model for t echnical s upport to L AW&ICT Shared V irtual C ampus : a proposal

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  1. model for technical support to LAW&ICT SharedVirtual Campus: a proposal Selahattin Kuru Isik University LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  2. the context and the goal • one of the responsibilities of ISIK UNIVERSITY in the LAW&ICT Shared Virtual Campus Project is to provide technical support to the project • a first step on this line is to develop a model for provision of the technical support • the model is an outline definition of the technical support to be provided (i.e. the scope and the goal, the determinants (requirements and inputs, etc.), the approach, the roles and the actors, and the main services, etc.) LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  3. the methodology (for developing the model) • identify scope and goal of the technical support to be provided • identify functional and requirements of the technical support to be provided (input from project definition document and from state-of-the art) • collect information from participating institutions (tools and resources available, procedures and practices, etc.) • develop draft model • consolidate (discuss and finalize) model LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  4. scope and goal • the goal is to provide technical support to the project to assure smooth progress of the project from a technical point of view • the scope of the technical support is as defined in the project definition document LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  5. functional requirements • technical support for wp on management, e.g. publishing e-newsletter, virtual meetings, project communication, etc. • technical support for wp on preparation of educational products, e.g. integrating e-learning tools with LEFIS web site, etc. • technical support for wp on educational activities, e.g. e-learning tools, social software tools, etc. • technical support for wp on dissemination and dissemination and exploitation, e.g. publishing project deliverables on project web site, etc. • technical support on wp on quality assurance, etc. • etc. LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  6. non-functional requirements • attributes: flexible, extensible, scalable, robust, dependable, effective, efficient • built on existing tools, infrastructure, content, expertise, experience • use state-of-the art technologies and practices, e.g. web2.0 and social software, open source, open content, new ways of learning (collaborative learning, social learning, problem-based learning, etc.), networked enterprise, etc. LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  7. existing tools and resources and practices at participating institutions • to be identified using a questionnaire LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  8. the approach: federated solution • everybody uses her own tools, infrastructure, content, practices, etc. • sharing of tools, content, infrastructure • certain services are made available centrally • technical support is provided at local level as well LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  9. roles / actors • IRDC (Informatics Research and Development Center) at ISIK UNIVERSITY provides centralised technical support • a local technical support team / unit at each site provides local technical support • partners get technical support from central and / or local technical support unit, as needed to perform activities as defined in project definition LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  10. central support services • web site and portal – integrated into existing LEFIS web site • e-newsletter • medium for internal (within project) communication • promotion of web2.0 / social software (i.e. awareness raising, help desk), e.g. blogging, bookmarking, teleconferencing, shared workspace, multimedia sharing, etc. • tools help desk • LMS/CMS hosting -if needed LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  11. internal communication: project space and facilitators space • separate communication spaces for the project and for the facilitators, i.e. one for the project; one for the facilitators • both implemented using a blogging tool or a shared workspace • post announcements, guidelines, discussion points (with attachments), etc • automatic notification of postings by email LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  12. local technical support • local web site • local internal communication • local tools help desk • local LMS/CMS support LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

  13. what next • identify tools and resources available at and practices of participating institutions • consolidate (discuss and finalise) the model, considering local needs and local resources (does the model meet the needs for technical support? can each partner allocate the necessary resources for local technical support?) LAW&ICT Shared Virtual Campus, Zaragoza Meeting, October 2007

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