Malcolm Baldrige National Quality Award

1. Performance Excellence and Innovation Malcolm BaldrigeNational Quality Award Program Overview

2. The Baldrige National Quality Program

3. What Is the Baldrige National Quality Program? • Operates as a public-private partnership • Manages the Malcolm Baldrige National Quality Award • Provides global leadership in promoting performance excellence • Disseminates information

4. What Is the History of the Program? The Malcolm Baldrige National Quality Improvement Act of 1987, Public Law 100-107 • Created Award Program to • identify/recognize role model businesses • establish criteria for evaluating improvement efforts • disseminate/share best practices • Expanded to health care and education (1998) • Expanded to nonprofit sector (2005)

5. Who Are the Baldrige Partners? Foundation for the Malcolm Baldrige National Quality Award Department of Commerce Board of Overseers National Institute of Standards and Technology Baldrige Award Recipients • Board of Examiners • Judges • Senior Examiners • Examiners • Cooperating Organizations • Alliance for Performance Excellence • Professional Societies • Trade Associations • State and Local Programs Contractor • ASQ

6. What Is Performance Excellence? An integrated approach to organizational performance management that results in • delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability; • improvement of overall organizational effectiveness and capabilities; • organizational and personal learning.

7. What Should I Know About the Baldrige Criteria? • Used to identify Award recipients • Used as an assessment tool • Three versions: Business/Nonprofit, Education, and Health Care • Organizational Profile and seven Categories compose an integrated framework • Updated regularly

8. What Organizations Can Apply for the Baldrige Award? • Manufacturing • Service • Small business (manufacturing or service) • Education • Health care • Nonprofit, including government agencies

9. Who Are the 2007 Baldrige Award Recipients? • PRO-TEC Coating Company, Leipsic, Ohio (small business) • Mercy Health System, Janesville, Wisconsin (health care) • Sharp HealthCare, San Diego, California (health care) • City of Coral Springs, Florida (nonprofit) • U.S. Army Armament Research, Development, and Engineering Center, Picatinny, New Jersey (nonprofit)

10. What Has the Baldrige Program Achieved? • Created a national and international standard • Produced role models • Generated award programs • Raised U.S. competitiveness • Established outreach and education systems

11. How Can I Learn More About the Baldrige Program? • Visit the Web site at www.baldrige.nist.gov • Contact your state or local Baldrige-based program • Attend a conference • Become a state/local or national Examiner

12. How Can I Learn More About Self-Assessment Tools? • Easy Insight • Getting Started brochure • Why Apply? brochure • Are We Making Progress? questionnaire • Are We Making Progress as Leaders? questionnaire • Criteria for Performance Excellence

13. How Can I Contact the Baldrige Program? • E-mail: nqp@nist.gov • Phone: (301) 975-2036 • Fax: (301) 948-3716 • Web site: www.baldrige.nist.gov