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Live visual assistance

Integrate visual automation to your existing conversational platforms to deliver multi-experience self-service that results in a higher containment rate. Live visual assistance helps resolve customer issues visually, easily & quickly. for more information visit our website:- https://www.supportgenie.io/visual-assistance?utm_source=slideserve&utm_medium=ppt&utm_campaign=PPT1March

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Live visual assistance

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  1. SUPPORT GENIE Live Visual Assistance

  2. How visual assistance is revolutionizing customer support We are witnessing a transformation of current practices in customer support. Brands are increasingly looking to adapt to customer requirements and integrate new technologies on new contact channels. Among these new channels, the visual assistance is proving to be a very interesting practice. It allows customers to simply show their problem to the technician instead of spending time trying to find the words to describe it. With this practice, it is possible to increase the resolution rate on the 1st call and improve customer satisfaction. Our current business models are becoming more customer-centric. Customer service becomes a differentiating factor for the different players and brands. Not surprisingly, customer satisfaction has become one of the key performance indicators for most relationship and customer support centers.

  3. Assist Customers with Video Support Seeing is better than hearing. Visual Assistance tools to dazzle your customers with quick resolution to their issues.

  4. Annotate & Capture Images from Live Video • Capture Images from Live Video • Annotate the image by adding text or drawings • Send the annotated images back to the customer to explain what they need to do.

  5. Live Visual Assistance

  6. Video Support from your iOS/Android Apps Add Live Chat and Video support to your iOS/Android apps with SupportGenie SDKs for Android and iOS. • Easy to add to your App code • Java/Kotlin based SDK for Android apps • Objective C & Swift support for iOS apps • Compatible with Android > 5.0 and IOS > 9.0 • Support for Live Video and Chat • Support for Chatbots

  7. Thank you SUPPORT GENIE https://www.supportgenie.io/

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