1 / 17

Conflict and Collaboration: Resolving Differences for Mutual Success

Explore the dynamics of conflict, its historical perspectives, and types. Learn strategies for reducing conflict and achieving fruitful collaboration through negotiation and principled approaches.

harryweber
Download Presentation

Conflict and Collaboration: Resolving Differences for Mutual Success

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chapter 17 Collaborator and Negotiator

  2. Conflict Defined • Expression of differences in: • Values • Viewpoints • Goals • Attitudes or beliefs between individuals, groups, or organizations • May be actual or perceived

  3. Historical Views of Conflict • Before 1960, conflict was • Always bad • To be avoided at all costs • Something wrong with organizations or persons who engaged in conflict

  4. Historical Views of Conflict • After 1960, conflict was • Good for the organization • Resulted in change, new ideas • Inevitable • Productive and growth producing • Lead to a higher level of performance

  5. Types of Conflict • Functional • Dysfunctional

  6. When Does Conflict Occur? • Does it find you or… • Do you look for it? • Is there a value difference? • Is there a change going on? • Is there a desire for limited and scarce resources?

  7. Power Types • Reward • Coercive • Expert • Referent • Legitimate • Information

  8. Categories of Conflict • Interpersonal • Intrapersonal • Intragroup • Intergroup

  9. Methods of Reducing Conflict • Avoidance • Withholding • Accommodation • Forcing • Compromise • Competing • Confronting

  10. Negotiation • Gentle art of having opposing party understand your position and come to a compromise about theirs

  11. Negotiation Process • Issue must be one that can be negotiated • Both sides must be able to give up something they deem important • Winning over opponent is not the ultimate goal

  12. Negotiation Process • Must have trust on both sides • Must have faith in negotiation process itself

  13. Let’s Make a Deal • Positional bargaining • Interest bargaining

  14. Principled Negotiation • Only objective data should be utilized • Focus should be on mutual interests • Separate person from issue or problem

  15. Principled Negotiation • Look at alternatives that have mutually acceptable solutions • Trust is assumed by both sides

  16. Collaboration • Problems are brought into the open • Goal • Bring issues to conversation • Identify underlying causes to find a solution that is mutually acceptable

  17. Collaboration

More Related