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ITIL training in Chennai

ITIL refers to IT Infrastructure Library. It is the de facto IT Service Management framework. ITIL training in Chennai trains in a set of publications offering best practice guidance.

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ITIL training in Chennai

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  1. ITIL training in Chennai HB Education and Consulting Services Private Limited

  2. ITIL refers to IT Infrastructure Library. It is the de facto IT Service Management framework. ITIL training in Chennai trains in a set of publications offering best practice guidance. ITIL creates consistent, comprehensive and coherent codes. It consists of 6 sets: 1. Service Support 2. Service Delivery 3. Application Management 4. Business Perspective 5. Planning to Implement Service Management 6. ICT Infrastructure Management

  3. Service Delivery is part of the management of IT services and involves management practices. The five disciplines that fall under Service Delivery includes: 1. Service Level Management: Ensures the specified services are delivered at the committed cost 2. Capacity Management 3. Availability Management 4. Continuity Management 5. IT Financial Management It involves reviewing existing services, negotiating agreements, monitoring SLA, implementing policy and processes and more.

  4. Capacity Management ensures IT infrastructure is provided at the right time, place and volume. It includes tasks like: 1. Performance monitoring 2. Application sizing 3. Workload monitoring 4. Demand forecasting 5. Resource forecasting 6. Modeling The process helps to maintain capacity plan. Continuity Management ensures recovery and continuity from any serious incidents. It helps in prioritizing business recovery, identifying risk assessments, evaluating options for recovery and more.

  5. Availability Management ensures all service availability is met. The availability is calculated using model involving techniques like Fault Tree Analysis. The features include: 1. Service to 3rd party support 2. Component performs without any failure 3. Restoring a component to its operational state immediately after a failure has occurred 4. Maintenance with ease including preventive and remedial measures 5. Sustaining a failure 6. Withstanding security breaches

  6. IT Financial Management ensures the most effective price, cost recover and tracking cost of IT services. The costs can be divided into costing units like equipment, staff, software, transfer and accommodation. The costs are direct and indirect. Service Support enables IT services are provided effectively. It includes 1. Configuration management 2. Problem management 3. Change management 4. Incident management 5. Service and help desk 6. Release management

  7. HB Education and Consulting Services Private Limited CONTACT US: M: +91-96771 67119 T: +91-44-4211 5338 E: education@hbservices.in Visit us: http://www.hbservices.in

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