Corporate Presentation Januari 2014

1. Corporate Presentation Januari 2014

2. Table of Contents • Mission & Vision • Some facts & figures • Geographical coverage • Management structure • Offering portfolio • 3 Business divisions • A true single-source supplier

3. Introduction

4. RealDolmen has a Clear Vision and Mission • Vision: To be the reference in the local market for integrated solutions supporting the complete ICT-lifecycle. • Reference: be the preferred & trusted choice for customers, partners and employees • Local: proximity to our customers in the Benelux and France • Integrated solutions: complete ICT offering covering the full lifecycle, including infrastructure, applications and communications • Complete ICT-lifecycle: supporting all plan-build-operate activities

5. Some RealDolmen figures • Shareholding • Listed on EuroNext Brussels • 2 reference shareholders • Colruyt Family 17% • QuaeroQ 10% • FY 2012/2013 Financials • €237,7mio revenue • -€12,2 mio EBIT • -€14,9 mio profit • More than 1,600 professionals

6. Top Independent ICT Supplier in Belgium • In the latest study “Service Provider Performance in the BeLux” by Whitelane Research RealDolmen scored again as a top 3 IT outsourcing provider with 79% on general customer satisfaction • RealDolmen is a leading partner for many of the large technology companies: • First HP Partner to be certified for the HP CloudAgile Program • only HP Converged Infrastructure Partner in Belgium. • Ranked 9th “Most Competent” Microsoft Partner in the World • achieved at this moment 13 gold and 9 silver competencies as Microsoft Partner, making us unique in Belgium • Winner of Microsoft Western European ALM Partner Award • RealDolmen wins Oracle Specialized Partner of the Year Award

7. A Solid and Referential Customer Base in both the Mid-Market and Large Accounts Logistics and Distribution Industry Government/Education Services Healthcare Life Science Financial Services

8. In the Local Market Proximity to our customers in the Benelux and France. • Offices: • Headquarters • Brussels 1654 Huizingen • Belgium • Bruxelles 1930 Zaventem • Antwerp2550 Kontich • Diegem1831 Diegem • Ghent9840 De Pinte • Hasselt 3560 Lummen • Kortrijk 8530 Harelbeke • Namur 5101 Loyers • Mons 7000 Mons • Luxembourg • Luxembourg 1461 Luxembourg • France • Paris 92806 Puteaux • Lille 59650 Villeneuve More than 1,600 available professionals Belgium: 500 clients – France: 300 clients – Luxembourg: 150 clients – Netherlands: 50 clients.

9. Strong Partnerships

10. Management Team

11. Single-Source offering

12. Data Center • Front-end • Networking • IP Communications • Voice Over IP • Security RealDolmen has a Single-Source offering Business Solutions A true single-source supplier, able to support the full ICT-lifecycle • TurnkeySolutions • Enterprise Resource Planning • Customer Relationship Management • Business Intelligence • ECM/WEM • Web Solutions • Master Data Management • Service Oriented Architecture • Unified Communications • Supply Chain Mgmt • CAD/GIS • Mobility • Enterprise Asset Mgmt • Clinical Trial Mgmt Systems Solutions built with own software or on top of 3rd party platforms. In this area we sell services and products (such as 3rd party software or own IP) under the form of licenses. Professional Services • Development • Outsourcing • Managed Services • Project Management • Training Services • Business Process Management • Networking • Testing • Support & Helpdesk • Security • Enterprise Application Integration • Service Oriented Architecture Encompasses services (both development and infrastructure competences) and products (own IP under the form of courseware, development methodologies, project management methodologies, building blocks, etc). Infrastructure Products Hardware products and software licenses

13. Organization Geared Towards Operational Excellence Customer Strategic Framework Public General Industry Logistics & Distribution Energy & Media & Telecom Pharma & Biotech. Services Healthcare Marketing Professional Services Infrastructure Professional Services Applications Business Solutions Sales Collaboration Consulting Services Competence Centers ERP Solutions Operations Infra Consulting Services Project Services Business Insights Finance DataCenter Services Managed Services Applications High Performance Workplace Workplace Services Consulting Services Customer Engagement Management HR Development Processes & Education Cloud Services EAM Managed Services RITM IT

14. Business Solutions

15. Business Solutions • Business Solutions is allabout • Increasingyour business efficiency • Improvingyour (digital) workplace • Enhancingyour customer interaction • Making sense of your data • Supportingandautomatingyour business processes • Business Solutions is about Business Simplicity

16. ERP Solutions • One central information system available for the complete organization (even multi-company) connecting & streamlining all corporate business processes like Finance, Administration, Sourcing, Warehousing and Logistics, Facilities, Sales,… • Benefits: • Centralized insights (Multi-company, cross-company processes,…) • Processes optimizations (bottle necks, planning, costing,…) • Cost reductions ( data-entry in different systems,  information systems, better stock management,…) • More satisfied customers (better planning and insights on orders, reaction time,…) • Productized solutions for 2 Verticals: • Healthcare: Hospital AX built on • Wholesale&Distribution: • Small&Mid-sized companies: RAW Progress • Mid&Large Companies: RAW AX built on Also Custom ERP Projectswith or Open-ERP • About 105 dedicated experts with deep knowledge on industry as well as on technological capabilities

17. Business Insights • How do you turn data into actionable Business Insights? Using information management solutions, based on leading business intelligence and master data management services and products • This way organizations can optimize the value of their data and operate with more efficiency and agility, reduce costs and mitigate risk. • Strong partnerships • Informatica • IBM • Microsoft • QlikView • SAP • SAS. • About 60 dedicated expert consultants supports our clients, both local and global and in numerous verticals (financial services industry, pharma & healthcare, retail, logistics, public, , …). • Enterprise Performance Management • Budgeting, planning & consolidation • Analytics • Business Intelligence • Data Warehousing • Enterprise Data Integration • Data Security • Application Information Lifecycle Management • Data Quality Management • Master Data Management • Information Strategyand Data Governance

18. High Performance Workplace • A peoplecentric environment where we enableefficientprocesses, efficient information andefficientcommunication & collaboration, independant of location, device or time. • Our HPW services createaddedvaluefor out customers: • Business knowledge: ECM, HPW andFutureWorkplace Studies, Roadmaps & Readiness Programs • Implementation & migrationprojects, using accelerators & best practices • Governance • User Adoption • World class partners & product solutions • Microsoft SharePoint, Alfresco • AvePoint… • Leadingindependent ECM/HPW Competence Centers • > 55 dedicated ECM consultants (incl. Sharepoint MVP) • > 100 dedicated UC&C engineers (LyncCompete Partner award) • > 10 HPW business consultants

19. Customer Engagement Management (CEM) • Create true customer engagement by putting you customer first. CEM helps you to optimize your customers centric processes in and outside the boundaries of your organization. • OurCEM & CRM services createaddedvalueforour customers: • Business knowledge: CEM Readiness studies, CRM Software Selection Framework, Discovery programs • Proven track record of CRM and CEM implementations • Dedicated managed services team • Over 100 ownadd-onsand accelerators developedby RealDolmen • World class partners and product solutionsforxCRMandCEM: • Microsoft Dynamics CRM, Oracle CRM, Salesforce.com • GX Software BlueConic, ClickDimensions,… • Leading independent CEM/CRM competence center in Belgium • Microsoft Dynamics CRM Gold Partner & Oracle Gold Partner: • 45 certified business, functionalandtechnical CEM consultants • Integratedofferings: BI, ECM, ERP, development services, infrastructure services, cloud services… • Salesforce Automation and Mobile CRM • Marketing • E-mail Marketing • Online Channel Optimization • Marketing Automation • Social CRM • Customer Insights • Customer Service andSupport • Case Management • Contact Center • Extended CRM • Education Center • ApplicantManagement & Selection • Non-profit andMembership-based

20. Enterprise Asset Management (Rimses) • EAM software (Rimses) represents a large potential in value for your organization regarding maintenance quality, efficiency & safety • EAM increases productivity, reduces maintenance costs and improves safety • Our Rimses, e-Rimses, RimsesAnalyser & Fimacs (accounting) solutions are implemented by a team of experienced consultants & project managers • intimately familiar with the world of maintenance and the Rimses product range and related Microsoft technologies (SQL, .NET + MS project)

21. Ritm • RITM is a specialized ERP for the textileindustry • Needlefelt • Fibres • Tuft • Technical textile • Weavingmills • Coating • Functionalitiesgearedspecificallytowards the textileindustry make the differencecomparedtogenericERPs • Stronlyintegrated planningsmodule, increasing the level of service towardsyourcustomers • Advanced costcalculation • Integrated shopfloor

22. Computer Aided Design (CAD)& Geographic Information Systems (GIS) • With CAD we provide licenses, support, training, consultancy and tailored solutions • With GIS we provide BIM for Infra, CAD & GIS Integration • Within these domains we can improve your ROI by: • Optimizing & bringing CAD/GIS implementations up to date • Integrating it with your current IT environment • Training & coaching your users • Providing Managed Services (helpdesk, support, change management, …) • We provide services and products from world-class suppliers • CAD: AutoCAD en Autodesk Suites • GIS: AutoCAD MAP & AIMS, MapGuide, OpenSource, ArcGIS, MapInfo, TomTom, Google, Bing • We have a professional competence center • About a dozen CADGIS-consultants • Autodesk Training Center (ATC), Autodesk Developer (ADN), Autodesk Value Added Reseller (VAR), Autodesk Consulting & Product Support Specialization • ESRI Preferred Partner • MapInfo Developer / Partner • TomTomPreferred Partner • Knowledge of Microsoft & Oracle

23. Professional Services Applications

24. Professional Services Applications • Professional Services Applications is all about: • Complementing your internal IT department with the right skills at the right moment • Rightsizing & aligning your IT environment to the business environment in a futureproof manner • Increasing your IT department efficiency • Enhancing the IT department tools & workplace • PSA is about IT Simplicity

25. Competence Centers • Withboththe criticalmassand the expertise to support ourcustomers, covering the complete developmentlifecycle in all common technologies, we deliver experts in software development • Major expertise in: • Open Source/J2EE • Microsoft development stack • Oracle • I-Series • Mainframe • Rankedamongst top 10 Microsoft partners worldwide. • Over 500 professionals sharingknowledge in squad teams withthought leaders, focusing on technololyinnovationandcertification • project management • business/functional analysis • technicalarchitecture • design anddevelopment

26. Managed Services Applications • We support & maintain your custom-built software and package implementations • Customers can focus on extending their business while we manage business continuity • Our services • Diverse team (> 45 FTE) with skilled and experienced professionals • We cover the technical and the functional part of the job • Processes are all ITIL v3 compliant • Incident Management Configuration Management • Change Management Service Management • Release Management Monitoring • Tools available to support the processes and service level agreements • Offering tailored to fit customer’s needs: from fire fighting to managed application outsourcing • Wide range of supported technologies and software • Java related technologies: Java core, Java EE, Adobe Flex, Oracle Service Bus, Hibernate, Spring, Struts, Swing, Alfresco, … • Microsoft related technologies: Visual Basic, Office VBA, .NET (1.5 > 4.0), Winforms, WCF, Silverlight, Biztalk, Windows Mobile, Azure, TFS, SQL Server, Microsoft Sharepoint, Microsoft CRM, Microsoft BI, … • Legacy technologies: AS400, Oracle Forms, Oracle PL/SQL, Powerbuilder, Uniface, … • Key partnerships with vendors and other service providers: Oracle, Microsoft, IBM, … • End-to-End support together with Managed Services Infrastructure.

27. Project Services • With Project Services we deliver Custom software that completely match your Custom needs on time, on budget & within the specifications on a fixed result basis. • We offer you : • A structured, no nonsense methodology “the RealDolmen Way” which includes : • More than 20 years of experience • The best things from industry standards & best practices like Prince2™, PMBOK™ and Scrum for project management, Volere ™ for requirements analysis, …. • A wide range of project services Skills • Business/functional analysts • IT Professionals • Architects • Testers • Project/program management • Change Management • A Wide range of supported technologies and software • Java related technologies • Microsoft related technologies • Legacy technologies: AS400, Oracle Forms, Oracle PL/SQL, Powerbuilder, Uniface, … • Key partnerships with vendors and other service providers: Oracle, Microsoft, IBM, … • End-to-End support together with Managed Services Applications & Infrastructure

28. Consulting Services • With Consulting Services we : • Translate your business strategy into a working IT Strategy & Architecture • Help you generate more business value through Technology Innovation like Cloud, Mobile, Business Driven Architecture, etc… • We offer you : • A wide range of project services Skills • Enterprise Architecture • Technical Consultancy • Business Process Management/Optimalisation • Defining IT Strategy/Roadmap • Make or Buy Strategy • RFP/RFI Consulting • A wide range of consulting services Skills • Business Consultants • BPM/BPO/BPI Consultants • Enterprise Architects • Technology Experts • Project/program management • Change Management

29. Development Processes & Education • Helps your organisation create business value through software development, by improving the efficiency and effectiveness of its software development processes • Agile methodologies • End-to-end Quality assurance and control • Education of both the IT team and end-users • Solutions • Enterprise Project Management • Application Lifecycle Management • Testing and Quality Assurance • Education and Technical Writing • Assessments, consultancy and education • Create added value through • Higher agility, better business – IT alignment • Continuous delivery of business value • Increased productivity and quality at a reduced cost • Worldclass partners • Microsoft • Atlassian

30. Professional Services Infrastructure

31. Professional Services Infrastructure • Professional Services Infrastructureis allabout: • Designing, deployingandmaintaining the backbone of yourvaluable IT infrastructure • Plottingyourpathto the right cloudinfrastructure • Givingyourworkforce access to the right applications, wherever, wheneverandregardless of device, without compromising security • PSI is about IT Simplicity

32. Collaboration Consulting Services • Collaboration, working together, cooperation… These higher purposes have a proven impact op the operations and success of every organization. • Collaboration Consulting Services helps you prepare for the future: • Automate, optimize, innovate? • Evolution or revolution? • We help create a clear picture of both your As-Is situation and your To-Be situation and plot out a feasible course, aligned to • Vision • Strategy • organizational possibilities • Impact analysis on Human Resources, processes and technologies • RealDolmen has specialized consultants & methodologies, as well as generic experience to advise you on and guide you through any needed change project.

33. Infrastructure Consulting Services (ICS) • Our experts in architecture, IT projects and IT processes raise your infrastructure to the level you need it to be • Do the right projects & do the projects right: • Translation and merging of lifecycle requirements technology evolutions and business requirements & strategies to infrastructure. • Making the right choices, defending the right budget and getting the defined strategy into place. • Services cover: • Architecture Roadmaps • IT Service Catalog & Design • Project management • RFI/RFP consulting • Program management • IT management. • 20 architects, project managers & ITIL experts with major expertise in actual concepts & models, trends, common infrastructure technologies and relevant methodologies like Infrastructure maturity models, Prince2 and ITIL.

34. Datacenter Services • We Design & Build scalable environments for your Business Applications. We can guide you on the Journey from Datacenter to a private Cloud (on premise) • Our Lifecycle approach from Technical and ICT management perspective offer a unique answer to your business requirements. • Key solutions & technologies : • Strong partnerships with leading vendors • 90 professionals with top vendor certifications & proven project experience

35. WorkplaceServices • Application & desktop delivery, UC & security solutions enabling a state of the art workplace for both mobile and office workers. • Our integrated approach from user and ICT management perspective offer a unique & holistic answer for the optimization of the workplace for tomorrow. • Key solutions & technologies : • Strong partnerships with leading vendors • 90 professionals with top vendor certifications & proven project experience

36. Cloud Services • We help you integrate your cloud services & solutions outside of the bounderies of your private IT-environment, with your existing situation, be is IaaS, PaaS, Saas , or any other IT-solution offered as-a-Service (XaaS) • We assist in defining & choosing the right strategy customers should follow during their journey into their future cloud environment. We have a professional, consistent & tested portfolio of Cloud Solutions ready to be adopted by our customers • Plan : studies, assessments, POC’s • Build : migrations, integration services, itsm services • Operate : additional managed services on top of cloud services • Products = various IaaS, PaaS and Saas Solutions, available at our own parnter hosted platform (RDDC) or delivered by public cloud partners • Important partners are: • Interxion • HP, Microsoft, Vmware, Citrix, Symantec, SafeNet • The following professionals are at your service • Cloud consultants • Cloud integration engineers • Managed services engineers

37. Managed Services • We provide excellent ICT infrastructure hardware and software services to our customers, thus supporting their business processes. • By offering excellent service, we minimize ICT infrastructure downtime and provide a stable environment, giving the customer the opportunity to concentrate on their core business. • Services we provide: • End-User Support • Reactive Software Support • Selective Outsourcing • Monitoring • Field Services • 60 Engineers in the field for HW interventions, Installations, Roll-Outs and Workplace Management • 140 skilled professionals for Software Support and Outsourcing activities, covering 75 technologies on a 24/7 base

38. A true single-source supplier

39. A True Single-Source supplier • BUSINESS SOLUTIONS • MOSS 2007 (intranet Vlerick & student portal Eduweb) • Microsoft CRM (E-HRM,XRM, helpdesk & case mgt) • BI SQL 2005 (datawarehouse & reporting tool) • PLAN • Creating a concept for the future integrated IT vision • Making a data integration study • Better alignment & prioritizing the needs of the different departments by commencing PortfolioManagement • BUILD • Building BI platform • Integration of WebPortal with MS Dynamics CRM • PROFESSIONAL SERVICES • Managed Services Applications: CRM environment • Project Management regarding Enterprise Application Integration • Enterprise Application Integration from Scribe to Microsoft Bizztalk server • OPERATE • Maintain the different processes • Take care of the proper Infrastructure • INFRASTRUCTURE PRODUCTS • Only software licensing: Microsoft Academic Contract • Microsoft Software Advisor Partner

40. A True Single-Source supplier • BUSINESS SOLUTIONS • Microsoft AX Finance • CRM (Microsoft) /ECM (Sharepoint) • PLAN • Operational & Strategic Program Management • Technical architecture both applicative & infrastructural • BUILD • Custom made applications • Technical projects such as migration / conversion / consolidation • Standardize, virtualize, consolidate & secure IT infrastructure • PROFESSIONAL SERVICES • Day-to day operational IT resources (even in Fost Plus IT management) • Project & T&M consultancy/development/project management • OPERATE • Managed Services on the infrastructural & Applicative platform • Change management • Hosting & housing of the IT development / testing & production environment • INFRASTRUCTURE PRODUCTS • Datacenter fully based on HP Hardware • PC’s, Laptops, … • Multifunctionals + integration • Licences Microsoft/McAfee/VMware/…

41. For more information: visit our website WWW.REALDOLMEN.COM Find us on: This presentation is available on: Thank YOU Or scan this QR code with your Smartphone to immediately go to the website