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NCCS Ticketing System

NCCS Ticketing System. Access and Overview. PowerPoint Overview. Login procedures and requirements. Creating and updating tickets. Understanding special ticket states. Adding an attachment to an open ticket. Subscribing to a Global ticket Searching closed and open tickets.

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NCCS Ticketing System

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  1. NCCS Ticketing System Access and Overview

  2. PowerPoint Overview • Login procedures and requirements. • Creating and updating tickets. • Understanding special ticket states. • Adding an attachment to an open ticket. • Subscribing to a Global ticket • Searching closed and open tickets. • Searching the Knowledge Base

  3. FootPrints by Numara • The NCCS ticketing system is the COTS application, FootPrints, by Numara software. • Users may access FootPrints via the following URL: www.nccs.nasa.gov/internal/footprints • FootPrints uses a dual factor authentication (RSA SecurID and password).

  4. RSA SecurID Login

  5. FootPrints Login

  6. User Home Screen

  7. Creating a New Ticket

  8. New Ticket Screen

  9. New Ticket Templates

  10. Viewing a Ticket

  11. Updating a Ticket

  12. Ticket Update Screen

  13. Special Ticket States

  14. Adding an Attachment

  15. Subscribing to a Global Ticket

  16. Ticket Search

  17. Searching the Knowledge Base

  18. Knowledge Base Results

  19. Knowledge Base Solution

  20. Questions

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