PPP and Outsourcing of government e-services : lessons and experience in Latvia

1. PPP and Outsourcing of government e-services : lessons and experience in Latvia Andris Anspoks, Adviser to the Minister of eGovernment affairs

2. Early days • There are 2 PPP IT projects in Latvia which have born in early 90th and nobody knew at that time that this is PPP: • Enterprise register • NAIS – Latvian Legislation Database

3. Enterprise Register • First register with electronic database • Since early 90th ER Information System is operated and developed by Lursoft • No government investments • Added Pledge Register and Court Decision Register • Electronic services available for ER, public and private sectors and general public • Integrated with major public IS and European Business Register • Many value added services, for example • Newspaper library • Statistics • Search capabilities

4. Latvian Legislation Database • NAIS: database for all laws and regulations • Private Information System and Service • Public sector decided to use NAIS, not to create own system

5. No chance to replicate • These are good, but not replicable examples • Different procurement regulations • EU regulations • e.g. Reuse • Problems: • No comprehensive Service Level Agreement

6. Recent PPP projects • Concession agreements • 1 of 14 is in IT (Bauska district WAN) • All other examples I know are in Construction Business • Latvia@World initiative is PPP example in human capital development

7. Latvija@World • Digital and Intrenet skills development • Partners: • NGO (ICT industry) – LIKTA • Government • Ministry of Welfare, e-Governement Secretariat, Ministry of Culture, Ministry of Regional Development • Local Municipalities • Coordinate, assist, motivate, local NGO • Local network • Private • Training centers, sponsors

8. The Question • Why there are no other IT/IS PPP examples?

9. PPP policy • Ministry of Economics is responsible for PPP policy, legislation and information dissemination • Latvian Investment and Development Agency • Support for PPP • Consultancy • Methodology • Information dissemination • Concession – 2nd phase of regulation development • Other – no policy, no guidelines • State program for facilitating of PPP • No PPP in NSID Operational Programs

10. Conclusions • Good idea always emerges from private sector • Innovation • Taking risk • Efficiency • Goals oriented

11. Conclusions • There are no formal obstacles for PPP in any sector • PPP is too complex for public sector • Public part political leadership changes too often • Very complex definitions of PPP object and contract: • Terms of Reference and Partner Selection Criteria, • Service Level Agreement (balanced with available money, Measurable) • Key Performance Indicators (Measurable) • Complex calculations of ROI • No policy and guidelines for anything outside Concession • No guidelines for IT PPP (even in Concession such are needed) • Fear from State Audit Office (Valsts kontrole) • Why you are not doing it yourself? • What is ROI? • ... other hard questions

12. Thank you for attention!