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Registry Web User Group Meeting 2 (Now named ‘WIT’ – Web & IT Support group)

Registry Web User Group Meeting 2 (Now named ‘WIT’ – Web & IT Support group). Simon McLean Registry Web Manager, Registry Web & IT Support unit within Registry Information & Data Services. Agenda. Meeting 2 - Agenda Tues 19th August 08 Rockefeller 339 10am-11:30am

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Registry Web User Group Meeting 2 (Now named ‘WIT’ – Web & IT Support group)

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  1. Registry Web User Group Meeting 2(Now named ‘WIT’ – Web & IT Support group) Simon McLean Registry Web Manager, Registry Web & IT Support unit within Registry Information & Data Services

  2. Agenda Meeting 2 - Agenda Tues 19th August 08 Rockefeller 339 10am-11:30am Review from the first meeting (Simon McLean) Registry Web & IT Support Introduction The EDRM Project (Frank Goodman) Current Students Website Phase 1 & 2 (Simon McLean) CMS Rollout plans. Q & A on Current Students Site Phases Silva CMS Presentation (Ian Bartlett - Student Recruitment Communications) The Prospective Students Site - A successful CMS Implementation within Registry. Any Issues Meeting 1 - Agenda Thu 31st July 08 Rockefeller 339 10am-11:30am Registry Web & IT Support Introduction (Simon McLean) Functions of the Unit / Divisional pages Support Requests (online/offline) Projects (online) - EDRM, Graduation Ceremonies, Registry Web, Current Students etc Any Questions? Current Students Website Re-work Phase 1 (Simon McLean) Information Architecture Redesign / Development /Testing Your Content Feedback for Phase 1 Q & A on Current Students Site Phase 1 CMS Training & Workshops Any Issues

  3. Introduction • Registry Web & IT Support – who we are (Simon Mclean, Frank Goodman &Terry McKay) • What the WIT group is about* -Format -Purpose *See Handout

  4. Registry Web & IT Support Functions Functions include: (These are also on the Divisional Pages linkable from – www.ucl.ac.uk/registry-admin): • Registry & Current Students Website Development & Maintenance • Editorial support for the Registry Web Content Management System • Web Automation • EDRM management for student Records • IT technical and advisory support • The management of postal deliveries. • The ordering of bulk stationery and office supply requirements.

  5. Support Requests & Online Projects (www.ucl.ac.uk/registry-admin) • Online Database of requests (Help form & dotproject) • Projects online (dotproject) • Divisional Pages • SharePoint shared Documentation Area

  6. Registry PC Server • Useful for Web Development and Testing • Currently *not* in a machine room, *not* on a high speed network. Limited backup. • (Request in process, Backup order initiated) • Runs Windows Server 2003 • Currently running Apache webserver, PHP and MySql. Can run other applications. No CMS at the moment. • Dual Xeon Processor, approx 400gb available storage on RAID array, 4Gb RAM (HP ML310 Proliant) • Development Website will be located at: • http://regweb.reg.ucl.ac.uk

  7. Any Questions?

  8. Current Students Website Phase 1 • Core Areas: • Ideas to Implementation • What’s missing? • Project Plan • Timescales & Resources • Silva CMS Introduction

  9. Starting points for redesign:UCL Corporate Strategy 2006-2012 Includes statements such as: ‘.. .Continuing to attract excellent students from around the world, without compromising UCL’s commitment to widening participation, and providing a research-led and student centred learning experience in a context of innovation and dynamism...’ ‘Facilitate student access to on-line services and a variety of information relevant to their studies (including e-learning elements of courses) via a student portal and commonly available and affordable wireless devices’ •’Create a single, focal location (along the lines of a “one stop shop”) for the delivery of services to students’

  10. Social NetworkingFacebook App Virtual Hub Concepts Web Automation / BPR ‘EFFICIENCY’ Student Focus/Perspective FAQ Help Database Online Helpdesk – Chat / VideoConference News/Current Information Updates Contacts Database / Web to Email Forms 1 Stop Shop / Portal / Single Login Direct Online Access to Key Contacts & Information Help Desk Wiki Virtual Reality Second Life Virtual HelpDesk Accessibility

  11. Returning to Ground Level Idea • Website Implementation: • CMS (Accessibility, Updatable, Better Structure, • Usability) • FAQ Database • News System • Improved Login (homepage) • Key Contacts Database / Web-> Email Forms • Database Driven A-Z

  12. Project Overview (Phase 1) Content Development Design Site Map / Infrastructure Technical Development Graphical Design (Media Services, Reg. Web) Requirement Analysis Wireframe Design /Content Mapping Style Sheet Design Agree abstract design (ARO, Reg. Web) Bespoke Development (Php/MySql, Web Forms) Wireframe Level 2 Website Production CMS Templates (Web Services) Usability Testing (Students) Phase 2 Rollout of CMS content to Section Areas Live Website [Documentation &Training/Support]

  13. What’s missing?

  14. Phase 1 – Dynamic Content Feedback Required • News/Events– Current Student focussed content • FAQ– Brainstorm from Registry staff over common questions. • Online Enquiries (*Not in 1st site revision, pending physical Student Help / Hub) -Who will manage the enquiries? What information do we request from users? -Online forms should be simple to fill in and notify the Helpdesk/Hub Desk person [Temporary Measure #1: Web to Email form – dropdown of key enquiry areas to dynamically post out to relevant section staff #2: Enquiry database to log everything] • Resources -On the Top right pane, a dynamically updateable list of key web links -Some of these links might be seasonal e.g. Graduation related etc.

  15. CMS Homepage Design not present yet. Php development in progress. Silva CMS

  16. Timescales & Resources • Aim to produce Phase 1 implementation by End of October (pending resources for content map*, design approval** (RMT), student testing*** (Oct), technical implementation*** completion) *TM currently **SM, Graphic Designer, RMT ***SM, some technical pending Web Services. • Phase 2 – TBA but I think: • Post October • Agreed with Section Heads • To schedule to fit in with availability of individual section areas • Priority goes to areas with the most frequent updates.

  17. Supporting the CMS Process • Schedule Training and workshops (internal and via SDTU) • Scheduling appropriate time through next year to start to make use of the CMS. • Support from the Registry Web & IT Unit on specific areas. • Training/Workshop Area available away from Current Students area

  18. Key Benefits Summarised: • ‘Findability’ of information from home page. (more links, some duplicated across sections) • Accessibility (Bar at bottom of page) • Ease of updates / Content more dynamic • Student focus / student centred • Better grouping of information • Use by students so add facilities they relate to e.g. Social Bookmarks, RSS • Design aids interest & readability

  19. Thanks for listening Any further questions? Contact: s.mclean@ucl.ac.uk

  20. The 9 Pillars of Successful Web Teams (Jesse James Garrett, Adaptive Path)

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