WELCOME

1. WELCOME An introduction to your Employee & Family Assistance Program (EFAP)

2. The EFAPis a voluntary, bilingual and confidential service that provides eligible employees and family members: valuable information & resources professional short-term telephonic counselling services EMPLOYEE & FAMILYASSISTANCE PROGRAM (EFAP)

3. THE EFAP IS… • Confidential - No one will know that the employee is using the EFAP. • For Eligible Employees & their Dependents (e.g., those entitled to benefits). • Short-term, goal-oriented information and counselling.

4. Getting help through the EFAP is easy, convenient and confidential English language services: 1-800-268-5211 1-800-363-6270 (TDD - for hearing impaired) Service en français : 1-800-363-3872 ATS: 1-800-263-8035 (personnes malentendantes) or Visit us at www.fgiworldmembers.com Accessible 24/7/365

5. WHAT DOES THE EFAP PROVIDE? WORKLIFE SOLUTIONS • One-on-one consultation and support from trained professionals. • Information and resource services to address questions or concerns on a wide array of topics. • Web-based information via the “Members Only” site at www.fgiworldmembers.com

6. WORKLIFE SOLUTIONS cont… Expectant and New Parents • Family Leave Program • The book “What to Expect the first year” • Resource material for new parents • Employment Insurance form • Childcare • Choosing the right Caregiver • Day care and Sick care Centres • Holiday and Weekend Options • Emergency Care • After School programs

7. WORKLIFE SOLUTIONS cont… • Children and Adults with Special Needs • Information & resources on various disorders • Testing & assessment information • Finding gifted & talented programs • School Age Decisions • School Selection • Specialized programs for computer skills, sports, art and more • Practical Parenting • Home management – time guides • Disciplining your children • Single parenting

8. WORKLIFE SOLUTIONS cont… • YouthLine • For parents, teens & young adults • Information, support and an objective point of view on topics from relationships to career planning • Homecare • Caring for partners or older relatives • Information on – and access to –free, subsidized and private services in your community • Eldercare Services • Master’s level Eldercare Specialists • Retirement Homes • Specialized geriatric assessments

9. WORKLIFE SOLUTIONS cont… • Marriage Information • The book The Seven Principles for Making Marriage Work • Information & strategies for making a marriage work • Coping with Separation Kit • Legal Advisory • Practical legal advice from an experienced lawyer, or referral to a local lawyer if required • Family law, creating a will, small claims court, custody matters, • Financial issues

10. WORKLIFE SOLUTIONS cont… • Financial Advisory • Debt Management • Budgeting • Education on RRSPs, RESPs, insurance products, investment information & basic tax issues • Career Advisory • Career Planning/Redirection • Job Search • Stress/Work-Life Issues

11. WORKLIFE SOLUTIONS cont… • Nutritional Counselling • Support from Registered Dieticians • Nutritional assessment & consultation • Smoking Cessation • 20 year researched program • Includes educational materials, clinical assessment, self analysis, customized cessation strategies & relapse prevention techniques

12. WORKLIFE ONLINE • Accessible via ‘Members Only’ login page: www.fgiworldmembers.com • Employees can access: • Information on wide array of mental/emotional health topics • Reference materials in the form of books, articles and web links • Frequently asked questions about EFAP • Online appointment request form username: athabasca1 password: university

13. WHAT DOES MY EFAP PROVIDE? PROFESSIONAL COUNSELLING • Short-term, confidential telephonic counselling. • National network of experienced counsellors. • Accessible face-to-face or telephonically. • Crisis counselling available 24/7/365.

14. Stress Management Couple/Family Issues Work-related Issues Bereavement Health Issues Depression/Anxiety Children’s Issues Alcohol/Drug Misuse Other Addictions Crisis Counselling COMMON COUNSELLING ISSUES

15. Access to the EFAP service is VOLUNTARYand CONFIDENTIAL

16. Employee participation, as well as the nature and content of member discussions with the counsellor, is… CONFIDENTIAL INFORMATION Information is transmitted only with written, legal consent Files are securely kept at the EFAP office Appointments are arranged to promote anonymity wherever possible counsellors do not provide back-to-back sessions with employees from the same company front and rear entrances in many counselling offices Professional code of ethics is followed Counsellors belong to professional associations that are governed by a code of ethics HOW CONFIDENTIAL IS THE EFAP?

17. FEATURES OF YOUR EFAP…. PERSONAL & PROFESSIONAL HELP • Courteous, bilingual Client Care Representatives answer employee calls and coordinate the EFAP service. • Professional multi-disciplinary team of WorkLife Specialists and EFAP Counsellors who have at minimum a Masters degree and an average of 15 years clinical experience. QUALITY SERVICE • 95% of all problems brought to the EFAP can be effectively resolved within the EFAP. • Accessible Client Care Access Centre that is open 24 hours/day, 7 days/week, 365 days/year. • Flexible Appointments - day & evening appointments available. SUPPORTIVE APPROACH TO COUNSELLING • Short-Term Counselling • Problem-Solving/Solution-Focused Counselling

18. SPECIALIZED REFERRALS(Approximately 5% of all cases that come to the EFAP are referred to an outside resource) • WHEN? • If hospital based treatment is required (e.g., medication needs) • Situations involving chronic/severe drug and alcohol abuse (e.g., detox or residential treatment needs) • For unique problem types (e.g., phobias, eating disorders requiring a specialized professsional) • WHERE? • Referral to a community-based/public resource • Or private practice • WHO COVERS THE COST? • The employee is responsible for any related costs referral services